Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
3.5
feedback
140
chart
#978
All reviews
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April 24, 2020
We have been using Gooten for over a year now and are very happy with them. They are a bit expensive but offer an incredible variety of products and great customer service. Their app however could use some major improvements to integrate better with Shopify.
April 23, 2020
I often need specialty phone models and gooten is the only manufacturer that carries them. Luckily they are also very easy to work with and the customer service is great and personal.
April 23, 2020
Great variety of quality products. Great print quality. A phone # would be nice, but emails work fine for their customer service.
April 23, 2020
Gooten has an awesome product selection, their print quality is first class. Shipping time and rates are reasonable, and communication from the Gooten team is great!
April 23, 2020
I use this app to drop ship a handful of pet items and a few other products. I mostly use Gooten though for pet beds and the quality is amazing. My customers love the beds too! Absolutely great company for drop shipping and amazing customer service. I highly recommend you check them out.
April 23, 2020
I've been using Gooten for a variety of products for almost two years now -- service has always been fast and professional. Support is prompt and the team is very responsive to suggestions. It's a huge plus to have them handling supply chain issues. Highly recommend them!
March 30, 2020
I've loved using this app. It's so easy to connect with my store and I love being able to offer unique products with my own designs on them without worrying about the manufacturing and shipping.
Feb. 4, 2020
Note: I've only printed stickers from Gooten. I do not use the drop shipping features. The vinyl stickers are great--the quality feels sturdy. There have been incidences where the images have come out a bit grainy, however their email team responds immediately with a solution. Great customer service.
Jan. 17, 2020
The app was pretty easy to use. The product selection was good. The only issue I have is with the quality of the t-shirts. The print wears off very quickly. On one t-shirt it started to look bad after only one washing. After a few washings it looked awful. I had to remove all of the t-shirts from my store. However, the mugs are great.
Hi Stacey, Thank you for providing feedback. We’re excited to hear that the mugs you’ve received have been high quality and that you’re enjoying using the Gooten app! We take quality control very seriously and continuously monitor our manufacturer network for signs of quality issues. If you ever have a problem with an order, please reach out so we can make it right. What you’re describing is not at all acceptable, and we’ve had one of our support leads reach out to you to get this taken care of. Please let us know if there should ever be anything else that is an issue, and we will always work with you to make it right.
Jan. 14, 2020
They claim to be Print-on-demand but do not have order notes. If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it. In short, the app sucks. The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold. Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally. Printful is much better in every way.
We’re so sorry to hear about these issues. We’ve reviewed your support requests and see that our support specialist issued a reprint for this order; damage is never okay with us, and we will always make it right as long as we know about it. Please let us know if you have any concerns with the new canvas. Gooten offers expedited shipping and worldwide shipping as an option, with very few exceptions on very few products. For our Shopify partners who want to offer standard, expedited, and overnight shipping options, we recommend installing the Advanced Shipping Rules app. This provides a seamless shipping experience for your customers. We’d be happy to help walk you through setting that up! Thank you for taking the time to share your feedback. We take all feedback from our partners very seriously and have passed your suggestion for gift/order notes on to our Product Team. We are working hard to get this enabled across all of our manufacturers to ensure a consistent experience regardless of the product you order or the manufacturer that produces it.
Dec. 30, 2019
We have tried a number of POD fulfillment providers and no one is as good as Gooten. We love them and plan on using them for years and years to come!
Dec. 9, 2019
I really love the Gooten App. It's helped me launch products that I wouldn't have otherwise been able to sell. The installation process is a breeze and the API connection makes everything so simple for me. When a customer buys a product from my Shopify store that is linked through Gooten, I do not have to touch anything, Gooten does it all. Their support has also been super helpful, whenever I have a question they answer immediately, even on weekends. I am looking forward to adding more Gooten products to my Shopify Store!
Nov. 22, 2019
I have been using Gooten for a few years now, and it really helped tremendously in growing my online business. There are some kinks along the way, but they always try their best to resolve it. The prices are competitive and I highly recommend giving them a try!
Nov. 20, 2019
I have been using gooten now for 5+ years so I've watched them grow. I really enjoy using their system, and being able to frontload the work and get products uploaded ahead of time makes daily orders a breeze. I highly recommend trying them out!
Nov. 15, 2019
Have a problem with an order on a Friday? Wait until Monday for an answer. Have a problem on a Teusday wait 24 hours. This business model isn't viable without quick support, be sure to use a fulfillment app that has responsive support, not GOOTEN.
Nov. 12, 2019
Really great app, but poor quality printing. We have been slowly migrating our print on demand products away from Gooten because about half of our customers complain about the print quality or item quality. We only use a few products from Gooten now. Highly suggest testing a product before offering it to your customers to avoid bad experiences.
Nov. 11, 2019
I was manually placing orders through Canvas on Demand, placing a bunch of other orders through a local printshop for paper posters, and basically if I was on vacation or was out for a few days, orders wouldn't get placed because even my business partner had no idea how I was juggling all these manual tasks and keeping track of manual order confirmation emails, etc. Until I was introduced to Gooten. Gooten solved ALL my problems. My clients place their orders, they get fulfilled automatically, and they receive shipping notifications without me having to do ANYTHING. The setup process was easy, and we were up and running in a couple of weeks - mainly because I was experimenting with a lot of non-essential stuff. I highly recommend Gooten to anyone who wants a hands-off approach to selling posters or canvases.
Nov. 11, 2019
I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on. Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.
Oct. 29, 2019
No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. Choose another. Had another issue on a Image, which you can find on Products being sold on Amazon and Walmart, and the Customer agent via email was arguing with me about it being inappropriate.
March 21, 2019
POD has a slew of extremely valuable benefits, which prompt a small businesses ability to scale rapidly and minimize risk with new product launches. The agility and adaptability is unparalleled. At times, POD has its flaws, such as wrong product shipped / damage product shipped, or other customer service issues which can lead to tactical execution challenges. Gooten has a phenomenal team to fill in those gaps. I am extremely pleased with the companies product catalogue as well as their value of looking at customers as partners. As my business grows, their business grows. Its nice to know they value me as much as I value them - all with the end customer as the #1 priority. Gooten has proven themselves in strides compared to the other POD companies on Shopify.