Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
3.5
feedback
140
chart
#978
All reviews
Review RSS Feed
Nov. 3, 2020
I use this app for the pet accessories! Awesome service and super fast, glad I found them. Definitely recommended!
Thank you for your review! We are thrilled that you enjoy the products we offer as we work hard to make sure we have a variety! Thank you for being a Gooten partner.
Oct. 26, 2020
There are various products and the customer service response was very fast, within 1 - 2 days. The delivery time to UK and Europe is slightly longer than I expected but it is good so far.
We're thrilled that you are satisfied with our services! We are always adding fun new additions to our product catalog as well. We look forward to continuing to work with. you!
Oct. 21, 2020
I was using Gooten when I first started. I decided to remove them from my store because it was getting too costly troublesome whenever I was dealing with shipping and setting up the back-end rates. Advanced Shipping Rules helped, but I was cornered into paying a real premium for something that comes with Shopify already. Printful and other suppliers have their API connected to Shopify, so the shipping already gets calculated when customers place the orders. Simple! And that is how Gooten should work. Until they get with the times, I will be using other suppliers. UPDATE: After one year since Shopify updated its backend to allow automated rates, Gooten still has not taken advantage of this feature. If I choose to use them, I will have to spend upwards of $60 per month to use Advanced Shipping Rules.
Hey there, thank you for taking the time to leave feedback. We will pass this along to the team to discuss, as we are always looking for ways to better serve our partners. If you have any other questions on shipping, please feel free to reach out as well! Thank you.
Oct. 16, 2020
I’ve been using this app to add really unique pieces to my shop. I like that you can design for multiple variants at once. I do want to see better mock up capabilities within Gooten. Showing the product in a beautiful environment or a nice looking model would increase sales. I am also looking for more pet offerings, specifically sublimated printed dog collars and dog shirts.
Hey there, thank you so much for taking the time to leave a review! We're so glad that you are satisfied with our product selection and are having a great experience with our services so far. We will most definitely note your feedback about mockups and relay this to the team. This is an area that we would like to improve in soon! As for the pet products, we are always adding fun new product additions to our site, so stay tuned! Thanks for being a Gooten partner.
Oct. 8, 2020
This app shows promise and I would like to see it grow to provide a larger selection of products and some more features to the app it's self. Good luck Gooten
Thank you for taking the time to leave a review. We are always adding new and fun product additions to our catalog-- so stay tuned! Thanks for being a Gooten partner!
Oct. 5, 2020
We love Gooten have products others POD dont have, like the acrylics blocks, canvas, pack folded cards and yoga mats... And we loved how our designs look.
Hey there, thanks so much for taking the time to leave a review! We're so glad to hear you are liking the product selection. Thanks for being a Gooten partner!
Sept. 29, 2020
Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.
We deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. We would also love a chance to discuss these issues with you further, and investigate a bit more on the order issues and lack of communication. Please reach out to us with more info if you would like, so we can connect you with the right member of our team and make this right. Thank you
Aug. 11, 2020
LOOK AT ALL THE 1 STAR REVIEWS THEY HAVE AND DON'T WASTE YOUR TIME! They don't even bother to respond to these reviews. horrible. cute products. But there is ZERO customer support. The website is so difficult to work. DOES NOT integrate with Shopify at all. I could sell these products like crazy but I can't get it to work with my shopify store and I can't get anyone at Gooten to even try to help me. I have wasted so much time trying to get this vendor to work. Going to delete Gooten if someone doesn't help ASAP. not even worth 1 Star.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. In the recent months we have seen a huge increase in orders, and thus a huge increase in customer support tickets due to COVID. We admit that we were not prepared for this, nor did we ever expect such an increase in business. However, as stated, we have since hired many new staff members to keep up with the demand, and customer support times are currently back to normal. Please reach out to us if you would like more information and to let us know how we can further assist. We would love to make this right and earn back your trust. Thank you.
July 27, 2021
Been using Gooten for 1 year now and this is by far the best POD provider out there. I have used them all and Gooten never lets me down. 100000000% recommended.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. Thank you.
July 3, 2020
It really isn't difficult to hire some VA's in another country to handle your support emails. Going 2 weeks without a reply is unacceptable, and blaming COVID is not an excuse at this point. Hire someone to answer emails, you are still making sales and therefore making money. I will simply have to switch suppliers based on this. The quality is good but not outstanding, the fulfillment times are OK because of COVID but the support is non-existant. Why is it every other POD company is managing to answer emails normally but you can't? Edit: Replying to my review with the same copy-pasted reply for each complaint here really doesn't cut it, sorry isn't enough at this point. Do something about it, you're in a position to do so and it really illustrates your lack of leadership/management skills.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
July 2, 2020
I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!! Don't use it if you want to have a reliable partner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long delays in customer support are understandably very frustrating. Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal support response times very soon. Thank you for your patience as we manage these challenges.
May 12, 2020
I use a variety of PoD vendors, and LOVE some of the unique items we can get at Gooten. Our niche is specifically towards the fashion/pageant industry and our customers have really enjoyed the items and come back for more. They don't have the biggest apparel variety, but their other items are top-notch!
Thank you for your positive review! We are happy to hear that you enjoy our product selection. We are always looking to improve so I will be sure to share your feedback with our team.
May 11, 2020
It’s not bad but there are better options for what I was looking for. (Drop-shipping Apparel) I found other websites that were much more helpful to my needs. That being said Gooten is a great place to start
Hi, thank you for your review! We appreciate your feedback and are always looking to improve. If there's anything we can help with or if you have any concerns, please let us know at [email protected].
May 9, 2020
I really like this app compared to other print on demand companies. The interface is really easy to use and support has been fantastic to deal with. They also have a nice selection of products. So far I am very happy with them.
Hi, thanks for your positive review! We are glad to hear you are enjoying using Gooten.
May 7, 2020
Been using this app for over a year and very happy. Customer service and response time is very quick so that's an A+ in my book!
Hi, thank you for your review! We appreciate your feedback and are happy to hear that you enjoy using Gooten.
Aug. 26, 2020
I used to love Gooten, but there's a big problem with them changing their items without proper notice to sellers. The first time I ran into this was with their bandanas. They started out as great quality, with a slight sheen and a soft knit, but then they changed to a terrible tight, shiny, stiff knit and the edges were never right. I let that slide because they refunded me and I appreciated their other products.. However, two weeks ago I reached out to see why two of my customers' orders hadn't gone through. Customer service said they'd look into it, but I haven't heard anything since, even after sending a follow up email. Today I decided to manually place their orders, come to find out the product they ordered had been changed completely, in shape and material, and the original I had on my website was no longer available. The original product was perfect, and this new one looks terrible on their website. It seems they're cutting costs and quality is being decreased, but of course the prices are the same. Very disappointed. I can't continue to use Gooten knowing that my products can be changed randomly without any proper notice to me and that my customers could receive terrible products that are different than what I first received when I wanted to make sure of their quality before selling them.
Hi, thank you for your review! We appreciate your feedback and kind words. We are always looking to improve so I will be sure to pass along your comments to our team. Thank you!
May 6, 2020
Once I got into a groove as far as my own learning curve went, this app is AWESOME, the prices are great and the customer service is superb. Love Gooten! I would love to see more baby nursery items too! Wall decals would be Amazing!
Hi, thank you for your review! We are happy to hear that you enjoy using Gooten. We are always looking to improve and increase our product line, so I will be sure to share your comments with our team. Thank you!
May 2, 2020
I highly recommend Gooten's customer service - received prompt response to design questions with direct information! The app interface is clean and simple to use. It also allows for easy design customization.
April 27, 2020
So far I have used this app for pillow cases, zipper pouches, and wrapped canvases. I wasn't crazy about the canvas but I LOVE the zipper pouches and pillow cases. It has been simple so far. I think the art upload/edit area could be improved but so far I have enjoyed it and plan to add more of their products.
April 24, 2020
Four stars for the Gooten app and the ease of use within the website, pricing for products, etc. My samples came and while I'm going to change providers for a few of the products, this has less to do with Gooten and more to do with how detail-oriented the print providers are (the quality isn't what I'd send to my customers - minor issues like an untrimmed thread/mismatched thread color, card fold line consistently not lining up with site-specified photo requirements). I'm pleased with Gooten's app overall - if not for these issues with print providers I'd be leaving a 5 star review.