Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
3.5
feedback
140
chart
#978
All reviews
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April 20, 2021
Super easy and fast to design products and upload to my website. Prices seem competitive and the reviews are very good for quality. I'll happy it's available to try.
Thank you so much for leaving us a review! We are thrilled to hear of your positive experience with us and look forward to hearing more of them! Thank you for going with Gooten
March 29, 2021
I ordered two pet bandanas, both of which were two different sizes and neither of which were the size listed on the website. I reached out to support, and they were apologetic and offered to send replacements (the only reason I'm not giving a 1-star review). However, I won't be using Gooten products in my shopify store now because I can't trust consistency in their products for my customers.
Hey there! We are very sorry to hear about your experience. We understand your concern regarding our product support, it helps us a lot to hear about these types of issues and experiences so we know how to help you and how to better ourselves for the future. Thank you for your patience as we work this out.
March 19, 2021
I used this app to create garden flags for my site. The integration and set up was extremely easy. The actual product is great. Printing looks awesome. Zero complaints and I’ve already recommended to friends.
Hi there and thank you for leaving us a review! We so appreciate you. We are thrilled to hear you've had a positive experience with us and we thank you for recommending us to friends! We are happy you chose to scale with Gooten!
March 4, 2021
So far so good with Gooten. We've seen great turn around times with orders that are true to what they say in there FAQ pages. I do wish they had an option to add marketing inserts into packaging as well as blind shipping. I did notice our products now don't have our name on the return address so I'm eating the cost and having them ship to me first to package more nicely and with our packaging. Another piece of feedback is to create a better rewards program such as Printful has. Spend X amount in a month get better discounts on products. Their VIP program doesn't offer any sort of discounts, just better response times for customer support essentially. Overall, I am happy so far!
Hey there, thank you for your review! We are thrilled to hear your positive experience with us. We also very much appreciate your feedback and will be reporting back to our support team! Thank you for scaling with Gooten!
Feb. 23, 2021
We are just starting out with our store and have researched a lot of POD apps. We love Gooten, all its options and how easy it is to use! So far so good!
Hi there and thank you so much for leaving us a review! We appreciate your feedback. We are thrilled Gooten is easy to use and assists your shop. We look forward to hearing more of your experience!
Feb. 22, 2021
This app is really helpful to build up your e-commerce shop and easy to understand. Thanks for the support
Hi there! Thank you for your review. We love to hear that Gooten assists in the success of your shop, that is what we very much strive for. We look forward to working with you more!
Feb. 15, 2021
Good products, fast turnaround time for canvas , good communication and best support out of all the platform that i have used. Recommended
Hi there and thank you for leaving us a review! We are thrilled you have had a positive experience with us as we always strive for that with our partners! We are so happy to have you on board and look forward to working with you more!
Feb. 5, 2021
They made everything super easy! Pricing is very good! I hope the company continues to work on getting more products and also work on getting shipping costs lower because that is my only pain point here. Great work Gooten Team.
Hi there! Thank you for leaving us a review. We are thrilled to hear you are enjoying your experience with us and thank you so much for the feedback! We always appreciate learning the ways we can improve. We look forward to working with you more.
Feb. 5, 2021
Used all of the other apps/services....hands down the best in the business. Gooten helps us sell on demand globally without the hassle.
Hey there! Thank you so much for leaving us a review. We are so happy that your experience has been so positive! We are thrilled to hear you think so highly of us. We look forward to working with you more!
Jan. 26, 2021
I wanted to find a print on demand company that offers puzzles, and I am so glad I found Gooten from this initial search! They have SO many wonderful products that I can't wait to add to my shop!
Hey there! Thank you for leaving us a review. We are so happy to hear your feedback. We are thrilled to hear that you are enjoying our wide variety of products! We are happy to work with you.
Jan. 9, 2021
Gooten is easy to design with and has a great product selection. It connected easily with my Shopify store and has reasonable pricing! I recommend!
Hi there! Thank you for writing a review. We are happy to hear that the integration with Shopify has ran as smooth! Thank you for being a Gooten partner.
Dec. 16, 2020
Just started using gooten. Their customization platform is one of the best I’ve experienced for phone cases. Their selection of phone cases and sizes is also decent compared to competitors. Their mock ups are terrible and they only provide one. On this aspect they are lacking. If you can design your own mock ups then I would recommend gooten.
Hey there! Thank you so much for leaving us a review! We love to hear all feedback to see where we can improve. We are sorry to hear that the mock ups you received were not to the Gooten standards. Please submit a ticket through our help desk so our support team can learn more about this. We are happy to hear you are enjoying our selection and customization. We thank you for being a Gooten partner!
Dec. 16, 2020
Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me because they know they are a Piece of SH*T company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad I had to share this.
Hi there, I was sorry to hear about your experience with Gooten! We work with thousands of partners across emerging and well-known brands, and try to be judicious stewards of copyright protections. Occasionally we do have a miss as we process thousands of orders a day for our partners, and then reach out to our partner during subsequent orders if something in particular stands out (such as this instance). I am happy to speak to you more about how we can work together on future orders and ensure consistency in processing. We love your creativity and would like to make this right. Marc Ray Head of Partner Success
Dec. 1, 2020
Really great selection of products to add custom designs. I really like the yoga mat, thermal mug, water bottle, and calendar options. I would recommend this app!
Hi there! Thank you so much for leaving a review. We are happy to hear you like the products we have in our catalog. We do our best to provide a broad selection so that everyone can find something unique they enjoy creating with. Thank you for deciding to grow with Gooten!
Nov. 25, 2020
I have been using the Gooten app for almost 2 years now and really love it. There products are extremely high quality, the design features are very easy to use, it is a simpler platform than some and they have managed to get their shipping prices down so they are very competive even for platforms where you might have free shipping. I frequently compare the prices and product offerings to some of the other competitors to Gooten and it always wins...I highly recommend this app with your Shopify store.
Hey there! Thank you for taking the time to write us a review, we appreciate that! We are delighted to hear of your positive experience with us and agree that Gooten does our best to provide excellent products and prices that are hard to beat! We appreciate you being a Gooten partner!
Nov. 23, 2020
I've only used Gooten for their canvas products and am very happy with the quality, pricing and shipping times. Support sometimes feels like they do not really listen and just respond with templates. But overall I'm happy with their service.
Hey there! Thank you for writing us a review, we always appreciate feedback. We are happy to hear you enjoy some of our most valued aspects. For future reference, our customer support team has an SLA of 72 business hours and are able to respond from Monday to Friday 9AM-5PM EST. We hope this helps. Thank you for being a Gooten partner!
Nov. 22, 2020
The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that came out bright with my other POD). The last straw is when my customer bought a puzzle as a gift and the tracking said it arrived and it never did (I have confirmation from the PO that they never received the package) and then I emailed the Gooten help desk and NO RESPONSE. **If you care at all about your business reputation then do not use Gooten, too risky.
Hi there. We deeply apologize that you have had a negative experience and understand your frustrations. We want you to know that all aspects of our process are thorough and constantly monitored to ensure that our product issue rates stay consistently low. Our customer support team has an SLA of 72 business hours and are available to respond Monday to Friday 9AM-5PM EST. Our support team works so hard to provide the best to our partners to ensure a positive outcome. We are disappointed to hear that you experienced otherwise and want to learn more about it. Please submit a ticket through our help desk so our support team can assist you further. Again, we deeply apologize. Thank you for your patience.
Nov. 10, 2020
Seamless integration. Love the automated out of stock functionality, a huge time saver when your store has a large range of products with multiple variations.
Thank you for taking the time to leave us a review. We are so happy to hear that you are enjoying being a Gooten partner. We look forward to continuing to work with you!
Nov. 9, 2020
Gooten is very user friendly and does a great job at allowing me to make products that transfer easily to Shopify and Etsy! They have a lot of product and choices as well! And the printers they use are amazing quality!
Hey there! Thank you for submitting feedback, we value the input our partners have to offer. We are thrilled to hear how positive your experience has been as we work so hard to provide the very best. Thank you for being a Gooten partner!
Nov. 4, 2020
Very easy to use and lots of great product to choose from. The customer service is amazing. They are very helpful if there are any issues with the app.
Hey! Thank you so much for your review. We are happy to hear of your positive experience with us and even happier that you love our customer service team as much as we do! Thank you for being a Gooten partner.