Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
3.5
feedback
140
chart
#978
All reviews
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June 29, 2022
This app was used to integrate print products into my store. Fulfillment is good and the software is good too. There are numerous great options on Shopify however for my new store I am going to go with Gooten and as their quality was ideal
Hi there! Thanks for taking the time to leave us a review. We are excited to hear that you are enjoying Gooten so far, and are even more thrilled that you have chosen us as your on-demand provider. We look forward to continue working with you!
June 17, 2022
Gooten is a great way to get your startup on demand printing business going. It's very user friendly and easy to use. You'll have no trouble learning how to use Gooten.
June 16, 2022
I like the variety of products that it offers. Their quality is up there with the best of them, as well. Highly recommended!
May 30, 2022
I’ve been using this app for more than a year I spent a lot of time setting up all the products and images on my website. I’ve had an ongoing problem with them claiming they’ve sent orders out and when you check the tracking number they’ve never been shipped when you ask UPS they’ve never seen the packages! This is not a one time occurrence but has happened several times now it’s unacceptable . Rather than acknowledged the problem and fix it they continue to make up stories that the packages are lost in transit . They have hurt my reputation with several of my longtime good customers. They will continue to claim they mailed the packages anyway. And when you’re trying to get the reprint sent out it takes three days or more for them to respond often times through email because there’s no phone support Are used to have a manager I could reach out to you now they’re telling me I have to spend $25,000 in Prints every quarter to have access to a manager! In the tbeginning I was satisfied with this service but now it’s turned into a giant headache for me and my customers
May 18, 2022
I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!
May 16, 2022
App was easy to integrate into my shop. Many products to choose from and simple process for customizing and adding them to our shop. Print quality so far is excellent and order fulfillment was fast.
May 16, 2022
gooten is greats; I love their metal Prints. Easy intuitive interface, well-priced. Highly recommend!
April 18, 2022
I chose to connect the Gooten app to my Shopify store because they had products that were key to my plan but that I couldn't find elsewhere. The app for creating products and sharing them to your Shopify (or elsewhere) is fairly straightforward and I can see that it has more options I haven't even looked into yet. Installation and set up were seamless and intuitive. I do like that you can bulk upload a lot of art work at once. It would be super fabulous if you could apply that artwork to a product as a bunch of variations all at once. As it is, you have to go through a many-click process one by one, as far as I can tell. I know Gooten has been around a long time, and I feel like they have capabilities I can grow into, which is nice.
April 13, 2022
Love what they have to offer and it's easy to connect to my shopify store and easy to use. They have a nice variety of items to customize
March 8, 2022
We used this app to help us with some print-on-demand art. Whenever we've used it, it's been quick, helpful, and customer service friendly. We had an issue with a customer's order, and I reached out to get assistance. Within 24 hours, I got a response and my issue fixed.
Feb. 24, 2022
Great POD partner, way more helpful and hands on than others in the space. I have it integrated into two separate stores. Amazing variety of products above and beyond other providers. Overall the Shopify integration works perfectly, as well.
Jan. 31, 2022
Gooten is a great app with a strong integration with Shopify. It's simple to set up and configure and their fulfillment prices are reasonable. Shipping costs occasionally make it prohibitive to use them, especially for small card-based products, but for larger packages their bulk discounts are good.
Jan. 14, 2022
I have been using Gooten for a year. The quality of the products is great, and it integrates well on whole. However they do NOT do well when it comes to addressing valid and fairly significant issues, such as needed original shipping information passed from their manufacturer to the original carrier, then on to USPS, so that I have what I need to file a claim with the carrier for losses when packages are lost. Gooten's response? "Not our problem - explain what to expect to your customer." When I mentioned that their system had no way to note a VAT paid by a UK customer via Etsy custom order, so that the customer wasn't billed for VAT twice, I was told they hadn't heard any complaints yet from their manufacturers, so there was no issue to address. I'm sure customers billed for VAT twice and anyone ordering via Etsy would disagree. The list goes on. Plus, CS is only available via email and can take days. Slowly but surely their refusal to address major problems and deficiencies in their system are outweighing the quality of their product.
Jan. 11, 2022
Works well so far! Seems better prices than other stores too. Gives me a chance to make a decent profit off of merchandise sales.
Nov. 11, 2021
There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.
We are sorry to hear about your experience in working with us - We understand your concern and are always looking for ways to improve, could you please email us at [email protected]? We would like to figure out how to support you better. Thank you.
Nov. 2, 2021
Installation and interface is easy to use. Great product selection and customer support. Very happy so far.
Hi there! Thank you so much for leaving us a review! We love to see that you are enjoying working with us and that you appreciate our customer support team as much as we do. We look forward to working with you more. Thank you for scaling with Gooten!
Oct. 14, 2021
This app is very user-friendly. The customer service has been very helpful and walked me through each step and provided samples of every product we have requested.
Hi there! Thank you so much for leaving us a review. We love hearing that you are enjoying working with Gooten and that you love our customer support team as much as we do. Thank you for scaling with Gooten!
June 16, 2021
They have been awesome to work with so far! We are very excited to grow our business with them as partners.
Thank you for the review! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
May 10, 2021
Gooten is great and an easy app to use. They have the best mockups, looks just like the real thing, that has been my strongest selling point. I also bought some other the products online and they are amazing, no complaints only customer and business satisfaction
Thank you for the review, Dan! We are so happy to hear about your experience growing your business by working with us. Thank you for scaling with Gooten!
May 5, 2021
Loving Gotten thus far! There customer and client support team is super fast and responsive. Really have to give it to them for their flexibility and support as well as the quality of their products.
Hi there! Thank you for taking the time to leave us a review. We appreciate all the feedback we can. We are thrilled to hear that our customer support team assisted you quickly and efficiently. We are looking forward to working with you more!