Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
4.8
feedback
88
chart
#4,364
All reviews
Rating Breakdown
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May 30, 2024
Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.
May 6, 2024
Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.
Feb. 12, 2024
Great functionality and the support is top notch. I had a few issues and was able to chat right away and get them resolved.
Feb. 7, 2024
Their support is stellar, They will go above and beyond to make sure you set and ready to go. The pricing model is one that I love the most, freemium where all the options are open and we as merchants and the app startup grow together. That should be the case for all apps that aim to serve a need and are here for the long run.
Nov. 21, 2023
Customer support was amazing. Made customizing this quick and painless. I expected this to be a lengthy process and it was made very easy but the person listening to exactly what I needed
Nov. 2, 2023
I like this app, it's easy to set up and quite straightforward. I'm excited about new features in the near future. Customer support has also been extremely helpful and I appreciate that. I'm not rating 5 stars though because I wish their knowledge base and FAQs were more complete and that they provided user documentation.
Dear customer, Thanks for the feedback. We've recently added many new features and also enhanced existing features- So we are currently working on producing a lot of content. We are aiming to make Gratisfaction a full marketing app that will help our customers with their entire sales funnel. With best wishes Apps Mav team
March 27, 2023
I love this app! ive been using it since I opened my website in 2020! and I love it..I would recommend this to other business and also my customers love it as well. and they have excellent customer service...very helpful.
Jan. 27, 2023
The app seems packed with nice features. Unfortunately it only works if your site is using a single language. The low score is to reflect that the page shows numerous languages which led me to believe it supported them concurrently.
Dec. 19, 2022
Super application! Nombreuses fonctionnalités géniales! Service client réactif et disponible! Merci beaucoup!
Nov. 26, 2022
Excelente aplicativo com inúmeros recursos, a equipe sempre responde os chamados o mais rápido possível.
Oct. 17, 2022
After having tried several apps, Gratisfaction is the one that works best for my needs. It offers more and better options than other higher priced apps. Customer support is also the best. I'm so glad I found them
Aug. 2, 2022
I've been a long time customer of gratification since my old WordPress site, nothing is too much trouble for them and they helped me with lots of things that I was unable to do because I'm not very confident with techy stuff. They are very speedy with customer support, I'm a very happy customer it was a no brainer I carried on using them with my new shopify store
June 21, 2022
I am very impressed with this app. It can do everything that we wanted it to do including integration with LOOX. The configuration is quite simple once you figure it out. The odd time that I struggled with something, I reached out to the customer service team and my questions were answered immediately! The customer service is simply outstanding! Great app and great service, a winning combination for us!
May 30, 2022
The support for this app is amazing. It's easy to use, but I had a few questions and they were answered instantly and effectively! Praveen even recommended ways for me to get more out of the app than I had discovered on my own. I Would highly recommend!
May 3, 2022
This is a highly versatile app that I leverage for many unique programs on my website. I have been using the app for well over a year and on the rare occasions that I need tech support, they are super fast, efficient, and extremely pleasant to work with. I highly recommend! Special shout-out to Praveen for always being quick to respond and walk me through any issue I have!
Nov. 8, 2021
I’d strongly recommend Shopify to take a look at this app and what the developer is doing with the traffic. Several things we were only able to see when we started testing the app: Issue 1 - They are forcing a user to use a logging PIN (the use of this is neither explained or possible to remove) if the user returns to the contest. There are several problems with this - the pin is logging the user in the app itself, not my website - the purpose of the pin is not explained anywhere, so it’s very confusing - the app generates a new pin with every action a visitor takes, just to add to more confusion - there is no way to disable this feature even after I contacted their customer service they were not able to do it. Issue 2 - Share on Facebook post prominently displays this Apps name and it looks as if they are organizing the giveaway. There is NO mention of our company name. This was not removed even after we paid to remove their name from the footer. Issue 3 - If you don’t set up a page with the contest on your website the link your visitors will share will only take the new visitors to their app, and there will be no way for the new visitor to get to browse your website. The app is also very limiting when it comes to customization of how it appears on the site. We have tried working with their support team on all these issues and got nowhere.
Hi there My name is Akash Malik. I am the founder of Apps Mav. My colleagues and I have been replying to all of your questions explaining the rationale (Privacy, Safety, Security, Compliance and Policies of social network platforms) for the functionality and our advanced feature set that you can activate if required. At the outset I'd like to assure you and the readers of this review that our highest priorities are to help you launch successful campaigns, security and safety of your customers' data, privacy (e.g. GDPR) and working as per guidelines and processes required by social network platforms. And hence all features and functionality have to work as per these priorities. 1. PIN is password protection and as such is only ever required to access secure area that has your customers' personal and sensitive data. So it protects unauthorized access to sensitive and personal data. It is not required for participation in campaigns. The sign up to campaign can also be done on your website- My colleague did explain this to you. 2. As I had explained, we have to comply with policies and technical features of the social network platforms. Else these features will not work. I had also honestly disclosed the white label features in my email to you. 3. I had outlined the steps to display campaign on your store in my email and had also activated this for your campaign - This is a standard feature within our app. I had also explained the 'Smart URL feature' 4. There is a lot of customization that is available and we listen to our customers feedback and enhance the app. I hope I have been able to clarify and assure all our customers of our support, privacy and commitment to the product. Stay Safe And Regards Akash
Sept. 15, 2021
The App was recently installed with great features. Customer service has been extremely amazing and helpful.
Aug. 24, 2021
Super spammy to my customers. Attracts spam bots forcing you to upgrade to the paid program in order to delete them.
Hi there My name is Akash Malik. I am the founder of Apps Mav. As I had personally written to you when you first wrote to us , I'd like to once again assure you and the readers of this review that we do not engage in any such practice. On the contrary, we have multiple anti-cheat and anti-spam algorithms running to ensure genuine participation including for e.g. to block invalid/fake email addresses, captcha, etc. . And we regularly update these algorithms. We treat privacy seriously. Further the app also has a bulk user delete feature to help you delete any number of users that you'd like to remove easily and quickly. TBH, It's quite hurtful to see such a statement :-(( I'd like to welcome you again and assure you that our team is here to support and stand behind the product. I believe that the number of features our app has will pleasantly surprise you and help you achieve many of your business goals. So please give us a try! I assure all our customers of our support, privacy and commitment to the product. Stay Safe And Regards Akash
July 29, 2021
Absolutely love Gratisfication. Migrating to Shopify was super simple and handled quickly by the AppsMav team. Wouldn't consider any other app. It's got everything I need and more.
May 7, 2021
I just started using this app so we will see how it goes, but I'm very excited! Customer service has been very kind and helpful, and the app seems very user friendly! Thank you!