Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
4.4
feedback
93
chart
#5,011
All reviews
Rating Breakdown
Review RSS Feed
March 12, 2025
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
March 4, 2025
We have been using this app for a few years now. Tonight I recieved some excellent customer service. Initially it was chat but wee stepped into a zoom meeting and agent spent some time with me helping me not only tweak my settings but also showing me some new features. Thank you very much for you support . i highly recomened this app
Jan. 7, 2025
What an amazing app. So this app gives you all the features of the Social Boost giveaway app, which is already one of the best giveaway apps, but also gives you a full Loyalty Rewards host suite. Yes, that is correct. I was amazed at the features of the program. This app saved me lots of $$$ per month as I ended my monthly subscription with another Loyalty app. Praveen is great at onboarding and is always there for support. The 24-7 support is also amazing. The app's giveaway feature also allows us to run in-store giveaways, which we connect to our FB lead ads to draw traffic to the store. You can also run one-day giveaways for live events. The list goes on and on. What a great buy! My team and I are so excited about our purchase. IF I COULD RATE THIS 10 STARS I WOULD. Thanks again to the MAV TEAM!
Nov. 27, 2024
This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features. - does not work with POS - does not process returns - does not allow customers to change their contact info (have to email app) - hard to navigate the system and find settings. - auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned) - no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction. The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.
Dear customer, Akash here - founder of apps mav- the developers of Gratisfaction app. I am disappointed to see your review after having been in personal contact with you. Additionally, the points you have mentioned are incorrect and I am clarifying here both for you and the readers of the review - Your pricing has remained the same for 4 years and we did write to you confirming the same price for your renewal as well. In fact all the enhancements that we have made have all been included free at no cost for both existing and new customers. - Returns – both partial and full refunds are reflected correctly in deductions of points. I can assure you this feature works absolutely fine. I have looked at your account and did not find any ticket raised by you informing us of any issues with refund deductions. - I apologize that you find the system hard to navigate- If you had sent us an email, we would have done a personalized video for you- Both my team and I have in the past done personalized videos for our customers when they have informed us of any difficulties they are facing . We also have a free 1 on 1 training call that you are able to book as per your convenience. - We bring lots of enhancements to our apps- The email you are referring to was an enhancement and we did inform you about this email and how to configure/ pause it . We have received very positive reviews for this email from thousands of our customers and our internal analysis has shown an uptick in sales for customers who have configured this email. - We never push for upgrades- Its totally upto you. - POS- yes we do not have the integration. And, we have never claimed to have one. That said, we are working on brining this for our customers- Again , this will be included at no extra cost. I would be happy to call and take you through all the features and many more enhancements to come. I can assure you and the readers, that our single mission is to make you, our customers successful. Gratisfaction is becoming an app that will support our customers’ business through various stages and lifecycle. It is becoming much more than a loyalty app- It is already helping our customers run giveaways, contests and promotions. And, I personally look after our long standing customers when they have any issues – Just like intervened and directly liaised with you I thank you for being our valued customer Regards Akash
May 30, 2024
Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.
May 6, 2024
Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.
Feb. 12, 2024
Great functionality and the support is top notch. I had a few issues and was able to chat right away and get them resolved.
Feb. 7, 2024
Their support is stellar, They will go above and beyond to make sure you set and ready to go. The pricing model is one that I love the most, freemium where all the options are open and we as merchants and the app startup grow together. That should be the case for all apps that aim to serve a need and are here for the long run.
Nov. 21, 2023
Customer support was amazing. Made customizing this quick and painless. I expected this to be a lengthy process and it was made very easy but the person listening to exactly what I needed
Nov. 2, 2023
I like this app, it's easy to set up and quite straightforward. I'm excited about new features in the near future. Customer support has also been extremely helpful and I appreciate that. I'm not rating 5 stars though because I wish their knowledge base and FAQs were more complete and that they provided user documentation.
Dear customer, Thanks for the feedback. We've recently added many new features and also enhanced existing features- So we are currently working on producing a lot of content. We are aiming to make Gratisfaction a full marketing app that will help our customers with their entire sales funnel. With best wishes Apps Mav team
March 27, 2023
I love this app! ive been using it since I opened my website in 2020! and I love it..I would recommend this to other business and also my customers love it as well. and they have excellent customer service...very helpful.
Jan. 27, 2023
The app seems packed with nice features. Unfortunately it only works if your site is using a single language. The low score is to reflect that the page shows numerous languages which led me to believe it supported them concurrently.
Dec. 19, 2022
Super application! Nombreuses fonctionnalités géniales! Service client réactif et disponible! Merci beaucoup!
Nov. 26, 2022
Excelente aplicativo com inúmeros recursos, a equipe sempre responde os chamados o mais rápido possível.
Oct. 17, 2022
After having tried several apps, Gratisfaction is the one that works best for my needs. It offers more and better options than other higher priced apps. Customer support is also the best. I'm so glad I found them
Aug. 2, 2022
I've been a long time customer of gratification since my old WordPress site, nothing is too much trouble for them and they helped me with lots of things that I was unable to do because I'm not very confident with techy stuff. They are very speedy with customer support, I'm a very happy customer it was a no brainer I carried on using them with my new shopify store
June 21, 2022
I am very impressed with this app. It can do everything that we wanted it to do including integration with LOOX. The configuration is quite simple once you figure it out. The odd time that I struggled with something, I reached out to the customer service team and my questions were answered immediately! The customer service is simply outstanding! Great app and great service, a winning combination for us!
May 30, 2022
The support for this app is amazing. It's easy to use, but I had a few questions and they were answered instantly and effectively! Praveen even recommended ways for me to get more out of the app than I had discovered on my own. I Would highly recommend!
May 3, 2022
This is a highly versatile app that I leverage for many unique programs on my website. I have been using the app for well over a year and on the rare occasions that I need tech support, they are super fast, efficient, and extremely pleasant to work with. I highly recommend! Special shout-out to Praveen for always being quick to respond and walk me through any issue I have!