Growave: Loyalty & Wishlist
Loyalty, Rewards, Reviews & Wishlists for Customer Retention
Rating
4.8
feedback
1,215
chart
#1,177
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
32%
-
Less than a year
41%
-
More than a year
21%
Reviews Summary
The reviews for the Growave Shopify App are overwhelmingly positive, highlighting the exceptional customer service and support provided by the team. Users appreciate the quick responses, helpfulness, and efficiency of the support team, with specific mentions of team members like Maryam, Janet, and Katrina. The app itself is praised for its user-friendly interface, seamless integration with Shopify, and a wide range of features such as loyalty programs, wishlists, and reviews. Customers also mention the value for money, customization options, and the positive impact on customer engagement and sales. However, there are a few negative reviews mentioning issues with language settings and data cleanup after uninstallation.
Highlights
Review RSS Feed
All reviews
Dec. 10, 2025
I luckily managed to resolve the issue on my own right after I send an email to Growave, but their response was prompt and they even emailed me the next day to see if everything is running smoothly after resolving the problem. Very caring for their customers. You can't get this kind of service a lot recently. Thanks guys.
Hi Shaun and Sake Ichiban team, Thanks for taking the time to share your experience. I'm really glad everything worked out smoothly in the end, and it’s great to know we could be helpful along the way. If anything ever comes up again, we’re here for you! Best regards, Wade Growave Support team
Dec. 8, 2025
Best rewards app - great support and integration is seamless.
Hello Makari Shop team, Thank you very much for taking the time and post a review about our App! We are super excited that our App works smoothly on your shop and your customers can enjoy our widgets! Best regards, Growave support team
Dec. 7, 2025
While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.
Hi Hamvay-Láng team, Thank you for taking the time to share your experience. We’re sorry that the behaviour of the free-product reward in different Markets caused difficulties for your store. After investigating the case in detail, we found that the issue is related to a Shopify limitation: discounts are always applied in the store’s base currency, and Shopify does not provide a way for apps to apply them directly in a Market’s local currency. Because of this, small differences can appear when prices are converted, and a “free product” may show a remaining balance in certain Markets. Unfortunately, this behaviour cannot be changed on the app level. Regarding your interest in using percentage-based rewards instead, our team is available to help you configure the options supported by Shopify and Growave. We appreciate your feedback and understand how important reliable multi-market support is for your business. Wade, Growave Support team
Dec. 3, 2025
I spent 15 minutes trying to download the app — it’s honestly the slowest app I’ve ever seen! P.S Noone reached us out via email.
Hi team at Skin Love Cream, Thank you for your feedback. I'm sorry to hear that you had difficulties during installation. I’ve reached out to you via email at hello@skinlovecream so I can take a closer look and assist you directly. When you have a moment, please check your inbox and get back to me. I’ll be happy to help resolve this as quickly as possible. Looking forward to hearing from you. 🙌🏻 Best regards, Bina
Dec. 2, 2025
The app is great for our gift shop. Helps earn trust with our new customers by seeing product and store reviews. It's an easy way for us to reward customer as our business model makes it difficult to do cross-store sales. Had an issue and was easily able to get help from Wade. Thank you.
Hello, Painted Door on Main team, Thank you so much for your kind words and for taking the time to share your experience. I’m really glad to hear that Growave is helping build trust with your customers and making your rewards workflow easier for your gift shop. It was a pleasure assisting you, and I truly appreciate your feedback! Best regards, Wade Growave Support team
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