Growave: Loyalty & Wishlist
Loyalty, Rewards, Reviews & Wishlists for Customer Retention
Rating
4.8
feedback
1,216
chart
#1,272
All reviews
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Jan. 27, 2022
Just worked with Alex who helped me solve a number of issues. He was stellar and incredibly helpful and friendly. Growave has great support as others have noted. One thing is that -- the fantastic value they provide aside -- the Rewards customization and design is sorely lacking and poorly designed. After seeing Yotpo and other loyalty program VIP rewards and related design pages, I'm hesitant to launch with the current Growave look and feel for Rewards. It's not bespoke at all -- and their PageFly integration doesn't extend to Rewards I can have someone code to customize, but that runs risks, of course. But I may go that route as I need something that looks and feels at least someone bespoke and brand customized. I'm definitely using them for all their other apps, and I rate the "5 Stars" for those. And again, their support is outstanding. Fantastic team!
Dear team atGrinning Cat Books, Thank you so much for leaving us a review, it`s much appreciated✨ We are glad to hear that our customer support team in the person of Alex has helped you so you are satisfied and enjoying it. This is our main and the only priority that our customers are happy and satisfied with our app and customer support services too💖 Your feedback is really appreciated and we do acknowledge that there is always room for improvements and whole our team at Growave constantly doing their best to improve our app, its features, and design as well. However it takes time and definitely, we will keep improving the app, and feedback like yours is indeed important to us, it helps and motivates us to provide the best features and support that our merchants deserve🌞 Regards, Growave Team😇
Dec. 7, 2021
We use this app to help us with reviews, instagram feed, social login and wishlist. It makes so much sense to have one app cover all the bases! So far it all works well. Any issues are dealt with promptly by the support team who are excellent, fast and responsive.
Greetings to team at Sea Level Australia! We are soo grateful that you found time and left us a review! ❤️ And we're really happy to see that you guys appreciate our all-in-one approach! We always try to include not only interesting and fruitful features, but also our love and care. So thank you again for the love you give back, Here's to spreading it more! 🦄
Dec. 29, 2021
An all in one app for reviews, Q&A, loyalty and more. Very powerful and the team is very responsive. I should say their services have improved even over the past few months.There is definitely room to improve the QA process. I also wish we could integrate with Klaviyo with other plans and not just the highest plan.
Hi there team at Devoteewear, Thank you a million for sharing your feedback on using our app, it means a lot to us! 🌞 Not only it boosts our motivation to know that our beloved clients are happy with our support, but also you help us grow and improve our platform. And for that, we are sincerely grateful! As for the integration with Klaviyo, we listened to our customers and made everything possible to make it available on lower plans! With the release of our new pricing this year, you can use it starting from the new "Growth" plan now, so feel free to check it out! 😉 Have a great time ahead!
Dec. 3, 2021
Does everything I need and is better than the old reward app I used. I'm not easy to persuade in changing apps as it's often a lot of work so props to them for making me switch!
Dear team at Clothilde Store, We do appreciate the time you took to leave us this review😇 We would like to thank you for sharing with us your wonderful feedback regarding the app. We are constantly working on the improvement of our app and feedback like yours is really important to us, it helps and motivates us to provide the best features and support that our merchants deserve. And as for your request for a free product in POS, we always go the extra mile and are ready to assist our dear and beloved merchants however, as we have previously informed you, we are not able to implement it, hope for your understanding😊 Nevertheless, we are happy to learn that you are managing to get the most out of our platform and glad to hear that your choice was in favor of our app😍 It’s always a pleasure to work with your team and we hope for many years of long-term cooperation with you❤️ Have a wonderful week ahead! Sincerely yours, Growave Team✌
May 10, 2021
Excellent service from the app team. They are fast to get back to your with your questions and are able to help you make small changes so the app works better for your particular store. Only downside is that you cant add birthdays to customers accounts at the till. The customer has to login on a computer and do this themselves. Otherwise, a great app.
June 8, 2021
Must have All in one APP - Wishlist, Reviews, Rewards, Social Login and much more. Additional Review after few days: 1 - Bug fix resolution time is very high (More than a week) 2 - Vert poor performance of reviews widget. Reviews take more than 6 seconds to load.
Good morning, the team at ElephantPlate! Let us express our gratitude for your kind words. 💙 We are so happy for the opportunity to work with a client like you. We try to treat every Growave feature with love and thoughtfulness and thank you so much for appreciating it. We also appreciate how you take care of our health and make our food experience so flavorful and creative. 🥗 🥙 Cheers to you and enjoy your weekend!
Feb. 16, 2021
Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!
Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. 😇 Our priority is customer service and we are ecstatic that we hit that mark! 😍 Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you! Take care. 💖
Jan. 20, 2021
There was a serious bug (point expiration email was not sent based on the setting) but the technical team manages to solve it within 2 weeks.
Nov. 11, 2020
I am enjoying the app so far. I wish that Wishlists worked like they do on Amazon, allowing people to buy gifts for their friends.
Thank you so much for your review, Roving House. So happy to know that you are enjoying Growave so far! 😍 We really appreciate the time you took to share your honest feedback with us. We always try to exceed our customers’ expectations and are ready to go an extra mile to help them to get what they want. ✨ With that being said, we would greatly appreciate it if you could share with us more about how Wishlists works on Amazon. If you meant the ability to share your lists with friends - we have a great news for you, because our Wishlists has this option and moreover, it is already available in your store. 😍 If you were referring to any other feature, please let us know. And maybe we could discuss it with our developers, to see if there are any possibilities to implement something similar in our platform for you. What do you think? Our support manager has already sent you an email. We will look forward to hearing from you soon. 😊
March 7, 2019
Customer support is excellent, very quick response and patient. The app really help to get orders, reviews and number of signups increased a lot. I like this app. However, the reporting / analytic functions are quite disappointed and not user-friendly.
July 26, 2017
Their customer service was very helpful and Kalys answered us promptly. Thank you!
Nov. 9, 2016
Easy way to integrate review possibilities and social login. The support team was fast and delivered what I needed in a few hours turn around. I would just like to have some more flexibility when it come to fonts used in automated emails for example. I'd love to use our brand font.
Sept. 20, 2015
I am very happy with the fact that SocialShopWave support, Eldar installed the App for me very fast. So, the service looks good. Victoria at Shopify told me that I have to wait three days for the App to work, so, I will write a new review, in a week when I see some result. Thank you Eldar for your big help, I was eager to get the App installed, so, for now I am very happy. Thank you again !!!