Growave: Loyalty & Wishlist +
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Rating
4.8
feedback
2,134
chart
#1,083
All reviews
Rating Breakdown
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Sept. 10, 2024
Customer service is really EXCEPTIONAL!! We've been providing web design and development services for more than 15 years and we've used a lot of apps, plugins, themes etc during that time. I spotted a general problem with the rewards sign up feature and rather than being told 'we'll solve this in the next version', the problem was resolved IMMEDIATELY. I have never experienced support quite like it. Highly recommended!!
Dear team at Sonela, Thank you so much for your amazing feedback! We're pleased to hear that our customer service exceeded your expectations, especially from someone with so much experience in web design. It means the world to us that we could resolve the issue right away and provide the support you needed. If there's anything else we can assist with, don't hesitate to reach out, we're always here for you! 🙌 Thank you for the recommendation and for being a part of the Growave family! Best wishes, Janat Customer Support Manager 💙
Sept. 8, 2024
Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.
Hey Maison Khloe, Thank you so much for your kind words! We’re thrilled to hear that our service has made things easier for you. We understand that not everyone is tech-savvy, so providing friendly, helpful support is always our priority. It’s great to know that consolidating your apps into one has made your website operations more seamless. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re always here to help! Best wishes, Anna Growave Support Team
Sept. 6, 2024
Really loving this app! Very helpful and knowledgeable
Hello Wander + Lust Jewelry team, Thank you so much for taking the time to leave us a review! Your feedback is incredibly important to us, and we're delighted to hear that our program is making a positive impact on your business. Ensuring your satisfaction is always our top priority, and knowing that we’ve contributed to your growth truly motivates us. We deeply appreciate your continued support, and we’re excited to keep assisting you on your journey toward even greater success. Kind regards, Yzat Growave Support Team
Sept. 3, 2024
Great app, does everything we need and more. Support from Janat was quick and helpful :)
Dear team at Crochet Society, Thank you so much for your fantastic review! ❤️ We’re thrilled that the app meets all your needs and that our support was helpful to you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your support! Best regards, Janat Customer Support Manager
Aug. 30, 2024
I had problems with installing the code and changing the style. Got a reaction and solution within a couple of hours!
Dear Festivales team, Thank you so much for your kind feedback! 😊 We’re thrilled to hear that you’re happy with our support, as your satisfaction is very important to us. Please know that we’re always here to assist you. Thanks again for your trust — we’re committed to delivering the best service possible! 🌟 Best regards, Vlad Customer Support Manager
Aug. 30, 2024
Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!
Dear team at Tumbleweed Plants, Thank you so much for your kind words and positive feedback! We're delighted to hear that you're pleased with the improvements in our app and our updated V2 version. 🙌 We share your enthusiasm for growing our partnership together and are committed to supporting you every step of the way! Our greatest joy is seeing your business thrive. Thank you once again for your trust and support! We're dedicated to assisting you and delivering top-notch service at all times. 💕 Best regards, Saule Customer Support Manager
Aug. 27, 2024
Hello DoneGood team! Thank you for your feedback on our app and 5-star review! We’re thrilled to see that you really like our app! Your rating is very important to us, and we strive to improve it every day, bringing you new features to enjoy. Let’s grow together! Thank you so much for choosing us! Kind regards, Yzat Customer Support Manager
Aug. 22, 2024
Speedy and Helpful Customer Service!
Hi Team at CARBON COPY, Thank you so much for your 5-star review! We're happy to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is our top priority, and it's great to know we're hitting the mark. 💗 If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! Thanks again for choosing Growave. Best regards, Janat Customer Support Manager
Aug. 21, 2024
Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.
Hi Team at The Keto Collective, Thank you so much for your glowing review! 🌟 We're thrilled to hear that you had such a positive experience with our support team. It’s wonderful to know that the customizations were exactly what you needed. Your recommendation means the world to us, and we're here anytime you need further assistance. Thanks again for choosing Growave! Best regards, Janat Customer Support Manager
Aug. 20, 2024
We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!
Hey, ProSoccer team, Thank you so much for taking the time to share your experience! We're delighted to know that you're enjoying our app and the support provided by our team.🥳 Your satisfaction is our utmost priority, and we're committed to being there for you every step of the way. If there's anything more we can do to assist you, please don't hesitate to get in touch! Sincerely, Anna from the Growave Support team.
Aug. 16, 2024
Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.
Dear team at Osage River Gear, Thank you so much for your fantastic feedback! We are happy that we were able to lighten the installation process and make the time with our app the smoothest one for you. 🙌 Your kind words have inspired us to keep pursuing excellence and do everything we can to offer the best possible support. In the meantime, if you have any other questions or need our assistance, we are always here to get your back. Thank you once again for your support and encouragement. It is deeply appreciated and has made a meaningful impact on us. ✨ Best regards, Yzat Customer Support Manager
Aug. 14, 2024
Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!
Dear team at Hattaché Beauty & Lifestyle Goods, Thank you so much for your wonderful review! 🌟 We're glad to hear that our team has met your expectations, and we're pleased that Growave has been beneficial for your business. Your recommendation means a lot to us, and we're here to support you whenever you need it. Thanks for being a part of the Growave community! Best regards, Anna from the Growave Support team.
Aug. 13, 2024
Dear team at Safari Ltd®, Thank you so much for the 5-star review! 🌟Your support truly means a lot to us. We're delighted that you're satisfied with Growave. Wishing you continued success with your store! Best regards, Saule from the Growave Support team.
Aug. 7, 2024
The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.
Dear team at LOFT the Store, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the app. Our team is dedicated to providing top-notch support. It’s fantastic to know that our efforts to prioritize customer happiness and success are making a positive impact. If you ever need further assistance or have any additional feedback, please don’t hesitate to reach out. We’re here to help! 🥰💗 Best regards, Janat Customer Support Manager
Aug. 2, 2024
Le service client est très réactif et apporte une vraie aide !
Dear team at Herbaflor, Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that you found our customer service helpful. Your satisfaction is our top priority, and we’re grateful for the opportunity to assist you. If you have any further questions or need support, please don’t hesitate to reach out. 💗 Best regards, Janat Customer Support Manager
Aug. 1, 2024
I'm content with the support team, quick responses and always helpful and kind. However, I would've appreciated some support to migrate to the new update (V2 version). Growave customized our current V1 version, but couldn't help in regards to customizing the V2 version and they will stop supporting the V1 version in the near future. In other words, we feel like we are caught between a rock and a hard place. BUT the support team understood our situation and are currently working on a solution, which we are grateful for. Thanks!!
Hi Dan and the LOADEDSHOP team, We greatly appreciate your words! It’s fantastic to hear about your positive experience with our Support team. Your feedback inspires us to maintain our high standards of service, especially regarding the transition to our latest app version for our loyal customers. Should you need any further assistance or have more questions, please don’t hesitate to contact us. Thank you for choosing us! Warm regards, Vlad Customer Support Manager
Aug. 9, 2024
Challenging Integration and Unresponsive Support I found the Growave app extremely difficult to integrate into my Shopify store. The support team is unhelpful and requires constant prompting to provide any assistance. Their indifferent attitude persists even if you’re subscribed to the $150/month plan. I wouldn’t recommend this app due to its cumbersome integration process and lack of effective customer support. Very disappointing experience.
Dear team at Zaphino, Thank you so much for your five-star rating! 💖 We're delighted to learn that you've appreciated our service. Please know that we're always here to assist you with any questions or concerns you may have. Best regards, Binazir Head of Customer Support team
July 30, 2024
Hi, the team at Loup, We appreciate you taking the time to leave us a review! 😊 Happy Growaving! 💙 Janat, Customer Support Manager
July 27, 2024
The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!
Hi, Liz and the team at MediTea Wellness! Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our support team and that you find the Growave app’s features valuable and efficient. Your feedback truly motivates us to keep providing the best service possible! If you ever need further assistance or have more questions, don’t hesitate to reach out. We’re always here to help! Masha, Customer Support Manager
July 27, 2024
I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!
Dear team at TRMC, We are glad that our customer service left you impressed. It is something that we’ve always worked very hard on and your satisfaction with our service is so pleasing and it lets us know that we are on the right track! 😇 We do our best to keep a high level of customer support. Thanks for being with us! 🥰 Janat Growave Support Team