Growave: Loyalty & Wishlist

Feb. 5, 2023

It is a very great app. Whenever I had any issues, I was able to contact the support team and they were able to resolve all issues quickly. Also, I used to use multiple apps, but thanks to this app I was able to consolidate them into one, which saved me a lot of money and I am very happy with it. 日本の方向けにも。 複数の機能を1個に集約でき大幅な節約ができます。 また、複数言語への対応もしっかりしているので安心して利用できると思います。 ただ、サポートは英語のみなのでそこだけ注意が必要です。

Feb. 3, 2023

Great app. You can do so many things with just this one. Thank you to amazing customer support teams, they always reply fast and solve the problems.

Feb. 1, 2023

Perfect app. When you have a question you can use the chat function. Got a question and I got an immediate personal and perfect answer. 5 stars for me!

Jan. 31, 2023

App con muchísimo potencial, genial para la fidelización de clientes. Llevamos más de un año con ella y estamos muy contentos, pero lo que es mejor, lo están nuestros clientes, que ven día a día cómo les premiamos por confiar en nosotros. Buen servicio de atención al cliente, responden rápido a tus dudas. Muy recomendada si quieres dar un pasito más en tu negocio

Jan. 24, 2023

I checked every other app on the shopify app store and i keep on coming back to to growwave. I am super happy that i picked this app, it is working flawlessly. I just want to say the account manager Gera have been so wonderful. she has a lot of patience and very prompt on all my quiries. One of the best support staff I have met and I could not be more happier. She is always there when you need her

Jan. 22, 2023

The application is very good and easy to set up! The support is very responsive and we thank them for all their help!

Jan. 13, 2023

So far I am very pleased with this app. I'm still in the trial period but it was easy to set up and integrate, and in the few instances I had issues it was incredibly simple to get assistance. Customer support is prompt and helpful, and willing to make individual changes to suit the customer. So far I'm fairly sure I'll be continuing past the trial period.

Jan. 12, 2023

Very good app with excellent customer service. Highly recommended and I'm sure it will be of great help to our store. Thanks!

Jan. 12, 2023

Outstanding support was offered to me. When I saw the app I instantly wanted it because it provided all the features I was looking for in one seamless app. The installation was a little tricky for me so Growave stepped in and helped customize it to my liking. Kani, Almaz, and Aidana were incredible. With all its great features, I know it's going to play a major role in growing my business.

Jan. 11, 2023

I love their friendly and helpful support team. I was having a problem with the Reward system, when I contacted them, they were on it immediately and helped me out. Would recommend this

March 7, 2023

(Update on March 2023) Since my review below, the team did a brilliant job recovering. I had numerous feedback emails on my initial communication on where it falls short and actually, the development team came up with improvements. With the added feature of a dedicated page to communicate how-to earn & spend mechanism, it became so easy to communicate loyalty programs to my customers. Still, room to improve but it's a feature-rich app with the best value. Thank you Alice and the team. (January 2023) Summary: (seemingly) solid products technically + thoughtful pricing scheme + mediocre setting experience --------- Still in the process of setting it up: which could have been done in a few days if supported properly, now extended over 10 days. Here is why i took 3 stars off. 1. For first-time loyalty program users, the tutorial videos are pretty useless. The video only covers, for example, "if you want to have a separate page on reward, pls put your custom domain here in this box and save". Then you come up with 10 different questions. -> Why do i need to make a separate page on rewards (to promote your loyalty program in an attractive neat manner, easier for customers to understand the whole overview and hence increase the participation rate) -> how to create a custom domain? -> where to create a custom domain (on Shopify? GoDaddy?) and on and on. You are on your own to find the answer to technical & fundamental questions (e.g. how to design a loyalty program, what's the best practice, what's the common mistakes, how to communicate this to your customers when launching, how to name your program and different tiers). I had to spend weeks reading everything from Smile.io's blogs and videos to learn all these. 2. Important disclaimer is not made upfront or communicated where should be (the setting panel of each component, not at the knowledge article). For example "multiplier" in a tier is affecting all points given in that tier (review, birthday points, referral... etc, while common sense says the points from the purchase). This is not explained explicitly so i had to design my loyalty program multiple times. 3. I don't know whether this is a January issue while people are on leave or permanent. but the long queue on the support is frustrating. and people are working in tick-box mode and you get different people giving you the very first answers you got from your first interaction (that very link from the knowledge page. which is not even thorough). So conversation going in circles and the to-do list is getting longer. You don't get precise answers for your "precise question" but they keep on sharing that how-to article (which i read about 10 times before contacting them) and move on. 4. Had 7-8 service agents who didn't know about their product features precisely and to detail. They all told me there is no option to give "points" for referrals to my customers (so my customers can accumulate their points in a more meaningful way). Spent another week shopping for a different app that can do this at a reasonable cost. Once I started to set it up, yes you can. Who is responsible for the lost time? I know I'm judging the book by its cover now because i haven't launched my program yet and gathered feedback from my customers. will update again. So far, very frustrating experience as the product is too good to ditch but the set-up process is just dragging.

Jan. 10, 2023

We've had Growave running for a while now but only just got around to really deepdiving into it and marketing to our customers. I had to prove all the functionality before I sent emails and got myself into a pickle. So after playing with it I had a few questions on how it ran properly and the support person was very patient with my investigation and we were able to answer all the questions I had. There's definitely some functionality which would make the platform better but you need to understand what each version you're paying for offers. So far so good!

Jan. 5, 2023

I love the support I got with this app. I had an issue and I received a response very quickly. The issue was fixed without any fuss. It is well worth the money for this app.

Jan. 4, 2023

Growave is such a great app - has helped me consolidate several apps into one, reducing complexity. The support team are really great, very responsive and very happy to help. I would definitely recommend Growave.

Dec. 25, 2022

日本からレビューです。このアプリはEarning PointsがPlace order、Create account、birthdayで設定できます。付加価値を感じていただけるアプリですね！ Points StatusやRedeem Pointsも設定できる箇所が色々あるため、サイト利用の付加価値を高めるのにとても役立ちそうです！そして最大75件の注文までは$9.00というのも、スモールスタートから大きくしたいサイトには嬉しい価格設定だとおもいました。 またスタッフの皆さんも困った時には密に連絡をとって解決にむけて協力してくれるため安心して導入できました。 今回は海外向けサイトでの利用ですが、今後日本向けのサイトにもがっつり使えるアプリだと感じています！ A review from Japan. Earning Points can be set by Place order, Create account and birthday in this app. It's an app that you can feel the added value! There are various places where you can set Points Status and Redeem Points, so it seems to be very useful for increasing the added value of using the site! And $9.00 for up to 75 orders is a great price for a site that wants to start small and grow. Also, when I had a problem, all the staff contacted me closely and cooperated to solve it, so I was able to introduce it with peace of mind. This time, we are using it for overseas sites, but I feel that it will be an app that can also be used for Japanese sites in the future!

Dec. 16, 2022

The Growave app is a big bang for the money. We aren't even using all the features (yet), but the Reviews and Rewards alone have added a lot functionality for our store front. The app itself, because it includes so many features, can sometimes be hard to navigate or remember where you change certain settings. Customer service has been used frequently due to questions that came up, and they have been professional and responded quickly. They've also been able to help customize a few things for us. Overall good experience so far.

Nov. 23, 2022

Great customer service experience with Rashmi. She replies very promptly and tries to solve any problem we've encountered the best she can. Very helpful, reliable, proactive and available which makes it easy for us to troubleshoot and implement things.

Nov. 17, 2022

high efficient work! great customer service, solved our problem in time. works on all theme. left me no worry

Nov. 7, 2022

Supporto cliente facile da raggiungere e molto gentili per ogni richiesta di configurazione dell APPS ,Really great work and excellent services offered by you, thanks team support ..........

Nov. 4, 2022

So far support team have been helpful and fast response. Becca was able to rush out the report i needed. The team like this app!