Growave: Loyalty & Wishlist

Jan. 13, 2023

So far I am very pleased with this app. I'm still in the trial period but it was easy to set up and integrate, and in the few instances I had issues it was incredibly simple to get assistance. Customer support is prompt and helpful, and willing to make individual changes to suit the customer. So far I'm fairly sure I'll be continuing past the trial period.

Jan. 12, 2023

Very good app with excellent customer service. Highly recommended and I'm sure it will be of great help to our store. Thanks!

Jan. 11, 2023

I love their friendly and helpful support team. I was having a problem with the Reward system, when I contacted them, they were on it immediately and helped me out. Would recommend this

March 7, 2023

(Update on March 2023) Since my review below, the team did a brilliant job recovering. I had numerous feedback emails on my initial communication on where it falls short and actually, the development team came up with improvements. With the added feature of a dedicated page to communicate how-to earn & spend mechanism, it became so easy to communicate loyalty programs to my customers. Still, room to improve but it's a feature-rich app with the best value. Thank you Alice and the team. (January 2023) Summary: (seemingly) solid products technically + thoughtful pricing scheme + mediocre setting experience --------- Still in the process of setting it up: which could have been done in a few days if supported properly, now extended over 10 days. Here is why i took 3 stars off. 1. For first-time loyalty program users, the tutorial videos are pretty useless. The video only covers, for example, "if you want to have a separate page on reward, pls put your custom domain here in this box and save". Then you come up with 10 different questions. -> Why do i need to make a separate page on rewards (to promote your loyalty program in an attractive neat manner, easier for customers to understand the whole overview and hence increase the participation rate) -> how to create a custom domain? -> where to create a custom domain (on Shopify? GoDaddy?) and on and on. You are on your own to find the answer to technical & fundamental questions (e.g. how to design a loyalty program, what's the best practice, what's the common mistakes, how to communicate this to your customers when launching, how to name your program and different tiers). I had to spend weeks reading everything from Smile.io's blogs and videos to learn all these. 2. Important disclaimer is not made upfront or communicated where should be (the setting panel of each component, not at the knowledge article). For example "multiplier" in a tier is affecting all points given in that tier (review, birthday points, referral... etc, while common sense says the points from the purchase). This is not explained explicitly so i had to design my loyalty program multiple times. 3. I don't know whether this is a January issue while people are on leave or permanent. but the long queue on the support is frustrating. and people are working in tick-box mode and you get different people giving you the very first answers you got from your first interaction (that very link from the knowledge page. which is not even thorough). So conversation going in circles and the to-do list is getting longer. You don't get precise answers for your "precise question" but they keep on sharing that how-to article (which i read about 10 times before contacting them) and move on. 4. Had 7-8 service agents who didn't know about their product features precisely and to detail. They all told me there is no option to give "points" for referrals to my customers (so my customers can accumulate their points in a more meaningful way). Spent another week shopping for a different app that can do this at a reasonable cost. Once I started to set it up, yes you can. Who is responsible for the lost time? I know I'm judging the book by its cover now because i haven't launched my program yet and gathered feedback from my customers. will update again. So far, very frustrating experience as the product is too good to ditch but the set-up process is just dragging.

Jan. 10, 2023

We've had Growave running for a while now but only just got around to really deepdiving into it and marketing to our customers. I had to prove all the functionality before I sent emails and got myself into a pickle. So after playing with it I had a few questions on how it ran properly and the support person was very patient with my investigation and we were able to answer all the questions I had. There's definitely some functionality which would make the platform better but you need to understand what each version you're paying for offers. So far so good!

Jan. 5, 2023

I love the support I got with this app. I had an issue and I received a response very quickly. The issue was fixed without any fuss. It is well worth the money for this app.

Jan. 4, 2023

Growave is such a great app - has helped me consolidate several apps into one, reducing complexity. The support team are really great, very responsive and very happy to help. I would definitely recommend Growave.

Dec. 25, 2022

日本からレビューです。このアプリはEarning PointsがPlace order、Create account、birthdayで設定できます。付加価値を感じていただけるアプリですね！ Points StatusやRedeem Pointsも設定できる箇所が色々あるため、サイト利用の付加価値を高めるのにとても役立ちそうです！そして最大75件の注文までは$9.00というのも、スモールスタートから大きくしたいサイトには嬉しい価格設定だとおもいました。 またスタッフの皆さんも困った時には密に連絡をとって解決にむけて協力してくれるため安心して導入できました。 今回は海外向けサイトでの利用ですが、今後日本向けのサイトにもがっつり使えるアプリだと感じています！ A review from Japan. Earning Points can be set by Place order, Create account and birthday in this app. It's an app that you can feel the added value! There are various places where you can set Points Status and Redeem Points, so it seems to be very useful for increasing the added value of using the site! And $9.00 for up to 75 orders is a great price for a site that wants to start small and grow. Also, when I had a problem, all the staff contacted me closely and cooperated to solve it, so I was able to introduce it with peace of mind. This time, we are using it for overseas sites, but I feel that it will be an app that can also be used for Japanese sites in the future!

Dec. 16, 2022

The Growave app is a big bang for the money. We aren't even using all the features (yet), but the Reviews and Rewards alone have added a lot functionality for our store front. The app itself, because it includes so many features, can sometimes be hard to navigate or remember where you change certain settings. Customer service has been used frequently due to questions that came up, and they have been professional and responded quickly. They've also been able to help customize a few things for us. Overall good experience so far.

Nov. 23, 2022

Great customer service experience with Rashmi. She replies very promptly and tries to solve any problem we've encountered the best she can. Very helpful, reliable, proactive and available which makes it easy for us to troubleshoot and implement things.

Nov. 17, 2022

high efficient work! great customer service, solved our problem in time. works on all theme. left me no worry

Nov. 7, 2022

Supporto cliente facile da raggiungere e molto gentili per ogni richiesta di configurazione dell APPS ,Really great work and excellent services offered by you, thanks team support ..........

Nov. 4, 2022

So far support team have been helpful and fast response. Becca was able to rush out the report i needed. The team like this app!

Nov. 3, 2022

The customer service is phenomenal, I asked them a lot of questions to change widgets positions, buttons, etc., and they were able to help me out. I still wish the app was more customizable, and that the reviews allowed videos, but honestly you get so many features for a very good price. I love that there are many options for rewards, and the social login!

Nov. 1, 2022

We are new to the app, but so far the support has been great! Super fast, very freindly, and always available.

Nov. 1, 2022

Just started using this Ap and love the features. The customer support service is fantastic! Thank you, Alex for the quick responses to our requests.

Oct. 31, 2022

By far the best customer loyalty app. The customer support is 10/10 and super helpful. I am glad that I switched to this app. Keep going!

Oct. 31, 2022

I have upgraded my new theme. Growave supported very fast. This will enhance my customer experiences.

Oct. 31, 2022

The customer support service is fantastic! The turnaround time to fix my issues is usually in 1 - 2 days. And Growave is the best loyalty program app I have came across so far.

Oct. 27, 2022

This app has many features in one and thus also saves us some money. In addition, the customer service is also very good and fast