Growave: Loyalty & Wishlist

Very great, helpfull and fast response customer service!!! Also a very usefull apps, A must have apps !!!

I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!

Love the app. The support team is great and very helpful. So far the app is great. Always got help from Alex. Really nice experience.

Love the app. The support team is great. They are always ready to help and they reply very fast. Just perfect! I recommend this app.

I just used the app for a few months to experience it and have some reviews about the app. The app is good and has excellent documentation and is exceptionally user-friendly. This app carries out what it promises to do. It is simple to understand and simple to utilize. after we installed it, I had a few questions and there were some issues that were Shoppable Instagram from displaying correctly. I contacted the support team represented by Rashmi Sharma and then she patiently answered and guided me through the app. She also asked the develop team to fix the issue really quickly. They were able to remedy the problem quickly and effectively, and they were able to do it within 24 hours of reporting it. Jena kept me informed at every stage and quickly reported any problems. Additionally, the developer was helpful to me. The app is now running perfectly on our site, and we are very happy with it. We appreciate all their support and would highly recommend the app to anyone looking to display labels and badges on your products.

Love the concept of everything in one app, Great functionality of all the apps in there. The best thing is that he support is really fast in responding and resolving the issues. I required a lot help configuring and these guys were always available which made the job quickly done. I would definitely recommend Growave!

I have been using Growave for over a year now. The customer service is incredible. Even after changing my theme, Tina reached out to me (before I had even tested the site properly) to check if I needed help implementing Growave back into the new active theme. It was all done so quickly. It's nice to be working with developers who really care about keeping my business going. Thank you!

Just got help from Tina. Really nice experience from a Pro!. She fixed my problem in just a few minuts - which had nothing to do with the excellent software but my lack of knowledge. Thank you for your patience.

Always fast responses, unless you text them in the middle of the night. Very good customer support - Alex especially is very helpful!

We were searching for a long time to find a suitable app for our loyalty program and found it in Growave. Great team that is always ready to implement custom options for you and tweak the app to your liking. Great product and we definitely recommend using it!

Wow, amazing app and perfect customer support! They helped me to implement from A to Z and made sure everything is smooth (Thanks Alex!). The app itself is very intuitive and makes your store looks better, more reliable, and more profitable. Recommended.

The app is great and the staffs Tina and Alex are very helpful. We've gotten some setting issues at the beginning, but all solved by their kindly supports.

Great app and great customer service! Tina and Alex are always there to help Very user-friendly app!

Great support, avalable, fast and knowlegible. They were even proactive to make sure everything was working after I changed my theme. App works great, nice to have several features all role into one. Thanks Tina!!!!

Incredible app with awsome support, they are always available, fast and professional. So far the best I've dealt with.

Great app with a great price and very good support. I've used other similar apps which are extremely costly in comparison.

The app is awesome and full of great features and the support is stellar. They do care about their client and go above and beyond to solve any issue or concern one might have very promptly. Thank you, Tina, for all your support!

A very good and useful app, with simple but very efficient feature that help to get great results out of box. And their 24/7 support is just true and awesome, they answer you even after a year with them. Wish them to continue like this and to keep taking care of their customers in such good way.

Incredible app and customer support! we've been testing many apps but nothing comes close to the high bar of the growave team. The speed of iterations on product is incredible and we're getting good ROI using the apps. A+++

I use this app for the Wishlist feature and the team was very speedy in fixing all the issues and adding branding colors, so far we are very pleased with their work! Thank you.