Growave: Loyalty & Wishlist
Loyalty, Rewards, Reviews & Wishlists for Customer Retention
Rating
4.8
feedback
1,216
chart
#1,228
All reviews
Review RSS Feed
Feb. 21, 2025
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated! _____________ First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop. Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature. I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all. This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall. If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team, Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help! Best regards, Binazir Head of Customer Support Team Growave
Feb. 6, 2025
Super professional!!!!
Dear Slogan Market team, Thank you so much for your wonderful feedback! 🌟 We're delighted to know that you're happy with our service. Our team is committed to offering top-notch support and making sure all your questions are addressed 🙏 If you ever need any assistance, feel free to contact us—we're always here for you! 😊 Warm regards, Syrgak Customer Support Team
Feb. 6, 2025
Growave's customer service is enough to make the app worth it without all of the awesome features of the app itself. They truly care about their clients which is invaluable. I'm looking forward to watching it all in action!
Dear Twilight Kisses Team & Ryana, Your kind words have truly brightened our day! 🌟 Knowing that our customer service has made such a meaningful impact means the world to us. We strive to not only provide great features but also to build genuine connections with our amazing clients—like you! We’re so excited for you to experience Growave in full swing and can’t wait to see your journey unfold. If you ever need anything, we’re always here, ready to assist with the same dedication and care. Wishing you endless success and happiness! With gratitude, Ayana Growave Team 💜
Feb. 5, 2025
J'utilise Growave depuis plus de 3 ans et l'application est vraiment facile d'utilisation pour moi et les utilisateurs. Ça permet d'offrir un programme de fidélisation de qualité. Le service à la clientèle est également très efficace en cas de problème.
Hello La Pioche - Boutique de jeux team, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our technical support. 🤩 Providing prompt and efficient service is our priority, so knowing that we met your expectations truly means a lot. We’ll make sure to share your appreciation with Yzat and the rest of the team—it’s always rewarding to know we’ve made a positive impact on your experience. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We're always here for you! Thanks again for being a valued part of the Growave community. We’re excited to continue supporting your success! 🌟 Kind regards, Growave Support team
Feb. 3, 2025
Great app w/ great support. Would absolutely recommend!
Hello, team at Inner Mountain Outfitters, Thank you so much for your 5-star review! ⭐️ We truly appreciate your support and are delighted to hear that our app is helping you to improve your shop. Your feedback means a lot to us and motivates us to keep improving. We strive to provide the best experience possible, and it’s great to know we’re meeting your expectations! If you ever have any questions or suggestions, feel free to reach out. We’re always happy to help! Thanks again for being a valued user! 😊 Kind regards, Growave Support team
Jan. 29, 2025
Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.
Dear team at Be Queen. Clothing, Thank you so much for your kind words and for taking the time to share your experience with Growave! 🙌 We are happy to hear that you find our platform easy to use and that our customer service has met your expectations. Providing timely and efficient support is one of our top priorities. Your feedback truly means a lot to us, and we’re grateful for the opportunity to support your business. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help! Wishing you continued success, and thank you for being a valued Growave user! 💙 Warmest regards, Customer Support Team
Jan. 29, 2025
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee. Whenever I've needed support of migration support, it's been quick and carried out well. Can't fault the app or the team!
Dear team at Sole Mate, Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless. We truly appreciate your kind words about our support, we're always here to help! Thanks again for choosing us, and we look forward to continuing to support your business. 🩷 Kindest regards, Janat Customer Support Team
Jan. 26, 2025
App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.
Dear Blind Cat Chocolate Team, Thank you so much for your kind words!🙏Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving. ❤️ We’re also thrilled to hear that our app has positively impacted your marketing efforts. It’s always rewarding to know that our tools are making a difference for our customers.😊 If you require any further assistance, please do not hesitate to contact us. We are here to assist you! Warm regards, Syrgak Customer Support Team
Jan. 23, 2025
Very satisfied. When encountering difficulties, the customer service will also patiently answer until helping to solve it. Very professional
Dear Cozyology Curtains team, Thank you so much for your kind words!🌟 We're thrilled to hear that you are very satisfied with our service. Our team is dedicated to providing professional support and ensuring that all your questions are answered ❤️ If you ever need anything else, please don’t hesitate to reach out. We’re always here to help! 😊 Best regards, Saule Customer Support Team
Jan. 21, 2025
Thank you for the extremely fast update and technical support. You guys are great! Thanks Yzat!
Dear team at Hammer Nutrition CEE, Thank you so much for your kind feedback! We're glad to hear that you were pleased with the technical support provided. 🤩 Delivering timely and efficient service is something we prioritize, so it’s fantastic to know that we were able to meet your needs. Your words mean a lot to us, and we’ll be sure to share your appreciation with Yzat and the rest of the team. It’s always rewarding to hear that we’ve made a positive impact on your experience. We’re committed to supporting you throughout your journey, so if you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. We're always here to help! Thank you again for being such a valued part of the Growave community. We look forward to continuing to support your success! 🌟 Wishing you all the best, Customer Support Team
Jan. 21, 2025
I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)
Dear Daniela at the Suniela Beach team, Thank you so much for your kind and thoughtful feedback! We're absolutely thrilled to hear that Growave has been such a valuable tool for your business over the years. 🙌 It's wonderful that our features have been helping to enhance your customer experience. We're also glad to know that our support team has been able to assist you with customizations to fit your brand perfectly. Your satisfaction means a lot to us, and we remain dedicated to providing reliable service that ensures your store's performance stays top-notch. We truly appreciate your continued trust and loyalty, and we're excited to keep helping your business thrive. If you ever need anything, please feel free to reach out. We're always here for you! Thank you again for being such a valued part of the Growave family! 💙 Kindest regards, Customer Support Team
Jan. 21, 2025
A wonderful loyalty app, easy to set up and the customer service is also very responsive and helpful. Recommend!
Hello Vplab Nutrition team! Thank you for your feedback on our app and 5-star review! We’re thrilled to see that you really like our app! Your rating is very important to us, and we strive to improve it every day, bringing you new features to enjoy. Let’s grow together! Thank you so much for choosing us! Kind regards, Customer support team
Jan. 20, 2025
Great Customer service! Very accommodating to my needs and super responsive.
Dear team at Lolo - Modern Mexican Mercadito 🥰! Thank you for taking the time to share your feedback with us! We’re delighted to hear that you had a positive experience with our customer service. Providing prompt and accommodating support to our valued customers like you is always our top priority. If there’s anything further we can assist you with or if you have any additional feedback, please don’t hesitate to reach out. We’re always here to help! Thank you for choosing Growave 🌊. Best regards, Customer Support Team
Jan. 19, 2025
I am satisfied with the review function. Joomart in support was quick to respond to my questions about the layout!
Dear team at ハイランダー公式ストア, Thank you so much for your glowing 5-star review! 🌟 We’re delighted to hear that you’re satisfied with the review function and that I was able to address your layout questions promptly. Your kind words truly motivate us to keep delivering top-notch support and solutions tailored to your needs. If there’s ever anything more we can do to enhance your experience, don’t hesitate to reach out. We’re always here to help you take your store to new heights! Wishing you continued success, Joomart Customer Support Manager
Jan. 15, 2025
Janat helped me with my enquiry. I was supported and my issue resolved! Love the app and love the support.
Dear Faith, Thank you so much for your wonderful feedback! I'm absolutely delighted to hear that you were happy with the support. It’s always a pleasure to assist, and I'm thrilled that you love the app! If you have any questions in the future or need any further assistance, please don’t hesitate to reach out, we are here to help! 😊 Best wishes, Janat Customer Support Manager
Jan. 12, 2025
I will recommend this plugin to others. I really value the speed at which customer service handles inquiries, and they’ve done an excellent job in this regard.
Dear Eureka Ergonomic team, Thank you so much for your kind words and for recommending our app to others!🌟 We’re thrilled to hear that you value the speed and quality of our customer service. Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving.❤️ If you ever need anything else, please don’t hesitate to reach out. We’re always here to help! 😊 Best regards, Customer Support Team
Jan. 9, 2025
Truly Appreciate the migration support manager and tech team! We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :) They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!
Dear Younghoo at the Elago team, Thank you so much for your kind words! We’re thrilled to hear that the migration process went smoothly and quickly. We always strive to make these transitions as seamless as possible, and we’re so glad our team was able to assist you with the process. 🙌 Rest assured, we will pass along your heartfelt thanks to Maryam and our tech specialists. They will be so pleased to know their efforts have made such a positive impact. 🤗 We’re always happy to help with any further adjustments to ensure everything looks perfect and aligns beautifully with your brand. If you need any additional support or have further requests, please don’t hesitate to reach out. We’re here to ensure everything continues to run effortlessly and to your satisfaction. Thank you again for your trust and appreciation. It’s truly a pleasure working with you! 💖 Warmest regards, Customer Support Team
Jan. 6, 2025
英語でのやり取りになりますが、迅速に対応いただけサポートは万全です。
Dear Yuko and the team at Patchouli, Thank you so much for your amazing feedback! 🌟 We truly appreciate you taking the time to share your experience with us. We’re thrilled to hear that you found our app and the service we provide helpful and that our team was able to assist you effectively. Your kind words about our app are very invaluable to us. ❤️ If you ever need anything else, please don’t hesitate to reach out. We’re always here to help! 😊 Best regards, Customer Support Team
Dec. 26, 2024
Now that I have been in contact with the team, I have been able to realize the capabilities that this application has. The team has helped me a lot with quick responses and very good support.
Dear Maria at the NiceLifemx team, Thank you so much for your kind words 🌸! We're thrilled to hear that you've been enjoying the capabilities of our app and that our team has been able to assist you effectively. Your feedback means a lot to us, and we're always here to help whenever you need support. 😊 Kind regards, Ayana
Dec. 23, 2024
Very responsive and helpful with enquiries. Thank you to Janat for helping me fix an issue!
Hi Louise and the team at Oscha Slings, Thank you so much for sharing your kind review! 😊 I’m thrilled I could assist you promptly. Your feedback truly means the world to us and inspires our team to continue delivering exceptional support. I look forward to providing more assistance as our collaboration grows. 💕 Best wishes, Janat Customer Support Manager