SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.6
feedback
321
chart
#3,039
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
15%
-
Less than a month
26%
-
Less than a year
31%
-
More than a year
18%
Reviews Summary
HelpCenter has received mixed reviews from users. Positive aspects include the ease of managing FAQs and the ticket system, helpful customer support, and the app's functionality for managing customer inquiries. However, negative feedback revolves around the recent change in permissions requesting full access to sensitive data, pricing model changes affecting free features, and issues with contact form submissions creating tickets. Despite these drawbacks, many users appreciate the app's user-friendly interface, customizable features, and the ability to handle various customer support aspects effectively.
Highlights
Review RSS Feed
All reviews
March 12, 2026
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team! Thank you for sharing your experience! We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets. If questions arise, please let us know! Best regards, HelpCenter Team
Sept. 21, 2025
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Aug. 30, 2025
app molto utile e facile da impostare
Hi Movewear team! We truly appreciate your feedback. In case any questions arise, please feel free to reach out any time. Our team is 24/7 here for you! Best regards, HelpCenter Team
Aug. 17, 2025
Hi Anirosa team! Thank you for such a high rate of our app. We truly appreciate it and always here to assist you! Best regards, HelpCenter team
Aug. 11, 2025
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
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