SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
327
chart
#2,567
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
15%
-
Less than a month
25%
-
Less than a year
31%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include easy setup, helpful customer support, and useful features like managing customer requests, assigning them to agents, and creating automatic responses with templates. Users appreciate the app's functionality for FAQs, ticket creation, and contact forms. However, negative feedback revolves around changes in pricing models, data access permissions, and issues with contact form submissions. Some users experienced data loss or content deletion due to transitions to paid plans, leading to frustration and dissatisfaction. Despite these challenges, the app's support team is praised for their responsiveness and efforts to address issues.
Highlights
Review RSS Feed
All reviews
Sept. 21, 2025
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Aug. 30, 2025
app molto utile e facile da impostare
Hi Movewear team! We truly appreciate your feedback. In case any questions arise, please feel free to reach out any time. Our team is 24/7 here for you! Best regards, HelpCenter Team
Aug. 17, 2025
Hi Anirosa team! Thank you for such a high rate of our app. We truly appreciate it and always here to assist you! Best regards, HelpCenter team
Aug. 11, 2025
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
June 26, 2025
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team! We are very sorry that our app didn't meet your expectations. Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form. If it's the same email you have in HelpDesk, the message will be shown there as well. Kind regards, HelpCenter team
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