HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,454
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
11%
-
Less than a year
52%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the ease of use, helpful customer support, and the variety of features such as FAQs, contact forms, and live chat. Users appreciate the free option available and find the app to be fully customizable and affordable. However, some negative reviews mention dissatisfaction with the transition to a paid plan, where previously free functionalities were no longer accessible without payment. This change led to data loss for some users, causing frustration and disappointment. Despite this, the app's support team is praised for being responsive and helpful in resolving issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 11, 2024
Very Damer Very Damer
Hi The Rev Cup! Thanks a lot for your 5-star review. We value your feedback! Please feel free to contact us at any time if questions arise :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 16, 2024
I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!
Hi Allplay! Thank you very much for a such a high rating of our app! We highly appreciate your feedback and are always happy to provide you with our support. We will continue making our app better and better. Best regards, HelpCenter team
Sept. 14, 2024
Hi, ShopSwiftly team! Thank you for taking the time to give us the highest rating. We are glad that you are satisfied with our app :) Please feel free to contact us at any time! Our support team is available 24/7 Best regards, Help Center Team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more