SB: Help Center, FAQ Page Tabs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.7
feedback
369
chart
#2,731
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
10%
-
Less than a month
39%
-
Less than a year
183%
-
More than a year
118%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. Many users appreciate the ease of use, the variety of features such as FAQs, contact forms, and live chat, as well as the responsive customer support. The free option is valued by some users, allowing them to start with basic functionalities and upgrade as needed. However, there are concerns raised about the pricing model changes, where previously free features became paid, leading to data loss for some users. Some users felt that the transition to paid plans was not handled well, resulting in frustration and dissatisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 9, 2025
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi! We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help! Best regards HelpCenter team
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Feb. 28, 2025
great app
Hi Hygge Wear! Thank you for your feedback! We're pleased to hear that you're happy with the Help Center. If you have any questions, please let us know! Best regards, HelpCenter team.
Nov. 23, 2024
bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .
Hello! Thank you for the feedback! We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision. Thank you in advance! Best regards, HelpCenter team
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