SB: Help Center, FAQ Page Tabs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
336
chart
#1,956
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
15%
-
Less than a month
25%
-
Less than a year
31%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include the helpful and responsive support team, ease of use, multiple features like FAQs, product tabs, and live chat, and the customizable nature of the app. Users appreciate the functionality of the app for managing customer inquiries and support. However, negative aspects mentioned by some users include dissatisfaction with the transition to a paid plan, data loss when transitioning to paid plans, issues with email notifications and customer messages, and concerns about the app slowing down processes. Despite these drawbacks, many users still find the app valuable for their online stores.
Highlights
Review RSS Feed
All reviews
July 12, 2025
great / a lil bit complicated at first but other than that preety simple
Hi! Thank you for your feedback! We’re always here to help you with any questions :) Please feel free to reach out to our support team anytime! Best regards, HelpCenter team
June 26, 2025
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team! We are very sorry that our app didn't meet your expectations. Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form. If it's the same email you have in HelpDesk, the message will be shown there as well. Kind regards, HelpCenter team
May 9, 2025
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi! We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help! Best regards HelpCenter team
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
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