HelpCenter:FAQ Page, Live Chat
Product FAQ Builder with AI - Easy FAQ Shopify App!
Rating
4.7
feedback
1,329
chart
#3,123
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
11%
-
Less than a year
50%
-
More than a year
34%
Reviews Summary
Help Center for Shopify has received mixed reviews from users. Positive aspects highlighted include the app's feature-rich platform covering all aspects of customer support seamlessly, intuitive interface, exceptional customer service, and ease of use. Users appreciate the customizable FAQs, robust ticketing system, and quick support responses. However, negative feedback revolves around the pricing model changes that impacted existing users, forcing them to pay for previously free functionalities. Some users felt that the transition to paid plans was handled poorly, resulting in data loss and frustration. Despite these issues, the majority of users find Help Center to be a valuable tool for providing top-notch customer support on Shopify stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 22, 2024
Super easy and Reliable
Hi, Gym Essential X! Thank you for sharing your kind words with our team! Glad to hear that you enjoyed using our app. We're committed to maintaining the high standards you've experienced and hope to continue exceeding your expectations. Best regards, HelpCenter team
June 7, 2024
Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!
Hello IBKÜL! Thank you very much for such a wonderful review! :) Your words really mean a lot to us! It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible! We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team
May 18, 2024
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team! Thank you very much for such a high mark of our app and support! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards, HelpCenter team
April 2, 2024
great service
Hello! Thank you for your feedback. We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app. We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free. If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs. Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7. Kind regards, Help Center team
March 11, 2024
My best FAQ app,love it!
Store
My Store
Using app
7 days
Hi! Thank you very much for your feedback and appreciation of our app! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Thank you for choosing us! Kindest regards, HelpCenter team.
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