SB: Help Center, FAQ Page Tabs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.7
feedback
1,337
chart
#2,383
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
11%
-
Less than a year
51%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. Many users appreciate the ease of use, the variety of features such as FAQs, contact forms, and live chat, as well as the responsive customer support. The free option is valued by some users, allowing them to start with basic functionalities and upgrade as needed. However, there are concerns raised about the pricing model changes, where previously free features became paid, leading to data loss for some users. Some users felt that the transition to paid plans was not handled well, resulting in frustration and dissatisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Feb. 28, 2025
great app
Hi Hygge Wear! Thank you for your feedback! We're pleased to hear that you're happy with the Help Center. If you have any questions, please let us know! Best regards, HelpCenter team.
Nov. 23, 2024
bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .
Hello! Thank you for the feedback! We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision. Thank you in advance! Best regards, HelpCenter team
Oct. 11, 2024
Very Damer Very Damer
Hi The Rev Cup! Thanks a lot for your 5-star review. We value your feedback! Please feel free to contact us at any time if questions arise :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
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