SB: Help Center, FAQ Page Tabs for Shopify

SB: Help Center, FAQ Page Tabs

Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs

Rating

4.7

feedback

1,331

Reviews

chart

#3,194

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    2%
  • Less than a month
    11%
  • Less than a year
    51%
  • More than a year
    33%

Reviews Summary

The reviews for this Shopify App are quite mixed. Many users appreciate the ease of use, the customer support, and the various features such as FAQs, contact forms, and live chat. The free option is also valued by users who are just starting out. However, there are negative reviews regarding the transition to a paid plan, where some users felt that the pricing model changes were unfair and resulted in the loss of data. Some users also mentioned issues with technical SEO and accessibility. Overall, the app seems to have a good reputation for its functionality but has faced criticism for its pricing changes and data handling during the transition period.

Highlights

Ease of use, Customer support, Features like FAQs and live chat
Transition to paid plan, Pricing model changes, Loss of data
Technical SEO and accessibility issues

Rating Breakdown

  • 5
    86% (1,150 ratings)
  • 4
    8% (101 ratings)
  • 3
    2% (21 ratings)
  • 2
    1% (18 ratings)
  • 1
    3% (41 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Feb. 28, 2025

great app

Using app

--

Total reviews

1

Average rating

4.0

Developer Reply

Hi Hygge Wear! Thank you for your feedback! We're pleased to hear that you're happy with the Help Centre. If you have any questions, please let us know! Best regards, HelpCenter team.

4 / 5 Share

Nov. 23, 2024

bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .

Store

Olveno

Using app

3 months

Total reviews

3

Average rating

4.0

Developer Reply

Hello! Thank you for the feedback! We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision. Thank you in advance! Best regards, HelpCenter team

5 / 5 Share

Oct. 11, 2024

Very Damer Very Damer

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi The Rev Cup! Thanks a lot for your 5-star review. We value your feedback! Please feel free to contact us at any time if questions arise :) Best regards, HelpCenter team

5 / 5 Share

Sept. 18, 2024

Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team

5 / 5 Share

Sept. 16, 2024

I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!

Store

Allplay

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Allplay! Thank you very much for a such a high rating of our app! We highly appreciate your feedback and are always happy to provide you with our support. We will continue making our app better and better. Best regards, HelpCenter team

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more