HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,297
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
11%
-
Less than a year
52%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify App are quite mixed. Many users appreciate the functionality of the app, especially for managing customer inquiries, assigning tasks to agents, and setting up automated responses. The free option is valued by users who are just starting their stores. However, there are negative reviews regarding the change in pricing structure that led to the loss of free functionalities and content. Some users felt that the transition to paid plans was not handled well, resulting in frustration and inconvenience. Despite this, the app is praised for its customer support and ease of use, with users recommending it for FAQs, contact forms, and live chat features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 23, 2024
bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .
Hello! Thank you for the feedback! We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision. Thank you in advance! Best regards, HelpCenter team
Oct. 11, 2024
Very Damer Very Damer
Hi The Rev Cup! Thanks a lot for your 5-star review. We value your feedback! Please feel free to contact us at any time if questions arise :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 16, 2024
I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!
Hi Allplay! Thank you very much for a such a high rating of our app! We highly appreciate your feedback and are always happy to provide you with our support. We will continue making our app better and better. Best regards, HelpCenter team
Sept. 14, 2024
Hi, ShopSwiftly team! Thank you for taking the time to give us the highest rating. We are glad that you are satisfied with our app :) Please feel free to contact us at any time! Our support team is available 24/7 Best regards, Help Center Team
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