SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,630
All reviews
Review RSS Feed
Sept. 23, 2016
Great app, makes it easy to setup a faq/help section with minimal effort.
Sept. 20, 2016
A great FREE addition to your website! The best app I think I've installed! Great job Oberlo!
Sept. 17, 2016
Easy to install and use. Creates a good looking and organized faq page. Also it's free. www.advantagesupplements.com
Sept. 5, 2016
Easy to use and extremely stylish and professional once on the website. Highly recommend it to any business looking for an easy to use help center setup.
Sept. 3, 2016
This app is SO EASY to set up and use! I use it for a FAQ/Support Center for my business website and I couldn't be happier. I highly recommend this app!
Sept. 1, 2016
Awesome App! Can highly recommend. Much better then many other FAQ apps that I've tried
Aug. 21, 2016
Wow. I've to say that we're surprised to find such a nice, intuitive and powerful tool. 5 stars!
Aug. 17, 2016
Simple and easy to set up, easy user interface. Certainly an app to add to your website, saves the hassle and helps potential customers. Thanks Sydneyhifimonavale.com.au
June 1, 2016
This app has really made building our FAQ section a breeze. Plus its so easy to make changes and reorganise things. Definitely recommend it.
Using app
About 2 months
Total reviews
4
Average rating
5.0
May 30, 2016
5 stars are not really enough to rate this app and the support I have received! I have never before experienced such a 1st class support and eagerness to update/improve a free app on shopify. Thumbs up to the HelpCenter Crew!
May 24, 2016
Hands down - the best Free helpdesk app out there. Hard to believe its FREE. Works perfectly for the Everyman Team.
Aug. 16, 2017
Great tool!! and your FAQ page will look professional! I love it! https://sexyrealsexdolls.com
March 22, 2016
Very simple to use and install. Makes managing your FAQ content a breeze. Not very customizable in terms of styling YET (think it's coming) but Tomas is super responsive and helpful with any specific changes you might need...
Feb. 24, 2016
This is a great app! It was just what I needed. Easy to install and even easier to use. I had a small styling issue but the support staff attended to it immediately and at no cost. Very glad I found this app and installed it. Big thumbs up to them!
Feb. 18, 2016
Super easy to use, straight to the point, and looks great! A must have for any store.
Jan. 11, 2016
Great App! For me and most other users out there this app provides and effective, simple and easy solution. I have tried to create a good FAQ through: -Shopify Page Design -Inserting my own specific codes into a page -Tested three other help center type apps (Note this is my personal assessment based on my limited knowledge of web programming) 1) Help Center VS. Shopify Page Creation -Creating Shopify pages are super easy but the design is limited to your theme and may not be adaptable for easy reading on an FAQ type section. This is important to note as customers expect an easy to read FAQ to answer their immediate questions and a regular themed page will not do it. Result: I'm going to learn to throw some style coding... 2) Help Center vs Shopify + Styling -So this process took me to add a little styling to the html/css code to make it look better. This worked after a few hours of playing around with things. Then, on another note, I decided to change my whole FAQ section and... to my sadness.. my code needed to be re-done... Result: This didn't work either for myself as my coding skills are not up to par. 3) Help Center vs. FAQ/Help Apps -I tested a bunch of the listed apps liked zendesk and some lesser known apps. Alot of them were very well done and provided a huge array of value and customization. Only problem was, my main concern was a cool/easy to read/and integrated to my theme faq section. These apps provide integration for help/support through email and agents but our 1-2 person back office did not need this level. Also, a few of the apps had excellent help desk style forums but they were located on their hosted site. I could customize the look of these hosted setups nicely but honestly I didn't really have the time to update as I like to follow this process: Customer sends email asking a question/Sends Facebook/Instagram/etc -> I respond with a thoughtful and supported answer -> I take this question/answer and generalize it and add to my FAQ since I assume if one person maybe 5 are wondering bout it -> Add to FAQ and call it a night As of now (I have only tested Help Center for one day) - it completes my above goals with easy and no frustration. This is a free app so the expectation of impressive integration and tools are not needed. But, I would expect once the app has some critical mass of users this basic setup will definitely be a big draw to those small companies with huge growth dreams. I think it is important to pay for hard work of developers and I really appreciate a free app to see if the functionality fits your individual business processes. One thing I would like to see: -The ability to add this to multiple pages or have a bunch of individual help centers on one site (EG. One for shipping/Product Info/etc) Otherwise, very impressed and looking forward to building my content with this app!