HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,454
All reviews
Rating Breakdown
Review RSS Feed
Aug. 5, 2023
Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.
Hi LifeLight! Thank you for leaving a positive review and for such a high rate of our support team work :) It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible. Warm regards, HelpCenter team
Aug. 2, 2023
This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!
Hi Ecopify! Thank you very much for the appreciation of our app! Our team is glad that our app meets your needs, and we'll try our best to become better every day :) Warm regards, HelpCenter team
July 17, 2023
Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time. BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion. The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.
Hi Mix-Ready team! Thank you very much for such feedback. It means alot for us! Feel free to contact us if you have any issues of difficulties with the app! Best regards HelpCenter team
May 2, 2023
Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.
Hello Securfix Team! Thank you for your wonderful feedback, we do appreciate it :) Our Team is always here to help, so I hope your journey with our app will be joyful. Best regards, Hepcenter Team.
April 24, 2023
A trouble to use the app solved by the support team in a very short delay. Thanks for your precious help !
Good day LoginG team, Thank you for confirming that the issue is solved and leaving this feedback. We are always glad to help and ready to handle problems for you. Please feel free to let us know if any issues occurred. Best regards, HelpCenter team
April 14, 2023
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost! We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service! Best regards, Helpcenter Team
April 7, 2023
Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue. Thanks again Helpcenter team :)
Hi there Smoke&Cinders ! Thank you for leaving such a positive review and for such a high rate of our support team work. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
March 20, 2023
Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!
Bonjour à tous! Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance. Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible. Cordialement, Équipe du centre d'aide
March 14, 2023
Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.
Hello Big Duck AU team, Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Best regards, HelpCenter Team
March 3, 2023
Très simple d'utilisation et efficace. Je recommande fortement pour débuter ! De plus, design simple & pro
Bonjour à tous ! Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :) Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour ! Meilleures salutations, L'équipe du HelpCenter
Feb. 21, 2023
Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer
Hi GYLBAG team. Thank you so much for taking the time to leave us feedback. We’re happy to see that you had a 5-Star experience with HelpCenter app and its customer service. It’s our pleasure to serve customers like you. Have a wonderful day! Best regards, HelpCenter team
Feb. 8, 2023
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools! Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible. Best regards, HelpCenter team
Jan. 24, 2023
Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.
Hello LEDSpace team, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us! We’re here for you anytime. Regards, HelpCenter Team
Jan. 10, 2023
very nice application, easy to use and helpful.
Hello there! Thank you very much for such a high mark of our service! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards HelpCenter team
Dec. 26, 2022
Great product for a startup. It has various features custom build for the users experience. I wpuld recommend this to any entrepreneur.
Hello iSOMI Smart Home Security Camera Team, Thank you for leaving such a positive review! We're truly pleased to know that you find our app useful for your store and would recommend it to other merchants as well. We strive for perfection and will keep on improving with every single day! Best regards, HelpCenter Team
Dec. 20, 2022
We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.
Hello! Thank you for your kind words :) We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible. Best regards, HelpCenter Team.
Nov. 24, 2022
Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat
Ciao Kitters, Grazie mille per aver lasciato una recensione positiva. Il tuo feedback è importante per noi! Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema. In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti. Distinti saluti, HelpCenter Team
Nov. 18, 2022
This app has all the tools you need to provide good customer service. The support they provide is excellent
Hello Purr Team, Thank you very much for leaving feedback on our app! We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers. Best regards, HelpDesk Team
Oct. 13, 2022
This app has helped me a lot in the short time I've had it. the interface is simple to navigate through and makes it that much easier for my clients.
Hello divus julius Team, Thank you very much for such positive feedback! We're glad to hear that you find our app useful for your store and your clients. We'll keep on providing the best service to Shopify merchants and do our best to improve every day. Best regards, HelpCenter team
July 22, 2022
App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.
Thank you very much for the appreciation of our support level! We are always trying our best to help our customers quickly and efficiently. Please don't hesitate to contact us again ;) Have a good one! Best wishes, HelpCenter team