SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.6
Feedback
319
Reviews
Chart
#2,376
Shopify

All reviews

5 / 5 Share
April 14, 2023

awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.

Store Using app Total reviews Average rating
Ever.Boost About 23 hours 3 5.0
Developer Reply

Hi dear Ever.Boost! We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service! Best regards, Helpcenter Team

5 / 5 Share
March 20, 2023

Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!

Store Using app Total reviews Average rating
Milie Bijoux Over 4 years 14 5.0
Developer Reply

Bonjour à tous! Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance. Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible. Cordialement, Équipe du centre d'aide

5 / 5 Share
March 14, 2023

Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.

Store Using app Total reviews Average rating
Big Duck AU About 19 hours 1 5.0
Developer Reply

Hello Big Duck AU team, Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Best regards, HelpCenter Team

5 / 5 Share
Feb. 21, 2023

Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer

Store Using app Total reviews Average rating
GYLBAG 2 days 3 5.0
Developer Reply

Hi GYLBAG team. Thank you so much for taking the time to leave us feedback. We’re happy to see that you had a 5-Star experience with HelpCenter app and its customer service. It’s our pleasure to serve customers like you. Have a wonderful day! Best regards, HelpCenter team

5 / 5 Share
Feb. 8, 2023

I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!

Store Using app Total reviews Average rating
Stahlcar Scan Tools 7 days 7 5.0
Developer Reply

Hi Stahlcar Scan Tools! Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible. Best regards, HelpCenter team

5 / 5 Share
Jan. 24, 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

Store Using app Total reviews Average rating
LEDSpace Over 3 years 18 4.8
Developer Reply

Hello LEDSpace team, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us! We’re here for you anytime. Regards, HelpCenter Team

5 / 5 Share
Dec. 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

Store Using app Total reviews Average rating
The White Collection Over 5 years 1 5.0
Developer Reply

Hello! Thank you for your kind words :) We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible. Best regards, HelpCenter Team.

5 / 5 Share
July 22, 2022

App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.

Store Using app Total reviews Average rating
Developer Reply

Thank you very much for the appreciation of our support level! We are always trying our best to help our customers quickly and efficiently. Please don't hesitate to contact us again ;) Have a good one! Best wishes, HelpCenter team

5 / 5 Share
June 30, 2022

La aplicación es genial, funciona bien y es personalisable, incluso el plan gratuito, facil de usar y visualmente bella

Store Using app Total reviews Average rating
Drenaje Graffiti Store About 2 years 3 5.0
5 / 5 Share
May 24, 2022

I have added this APP for years, today I found the APP content all can not collapse or rolled up. This problem has appeared two times. Then the after-sale service is great. The problem has been solved quickly. So I give 5 stars again.

Store Using app Total reviews Average rating
Creabest-De Almost 2 years 9 5.0
Developer Reply

Thank you for your kind words! Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!

5 / 5 Share
March 17, 2022

This app is great! It combine 4 super necessary apps in 1 and load fast without demaging your website! The support answer around 6-12 hours since you send them a message and this guys are super commit for your needs. For conclusion - SUPER RECOMMENDED!

Store Using app Total reviews Average rating
ספורט אונליין About 2 months 4 5.0
5 / 5 Share
Feb. 3, 2022

Muy contento con esta aplicación. Tuve algunos problemas con la configuración y en menos de 24 horas lo solucionaron.

Store Using app Total reviews Average rating
Zeta Drinks 9 days 3 3.7
5 / 5 Share
Jan. 28, 2022

Very happy with the app and their customer service. I would use this on any other future sites i create also.

Store Using app Total reviews Average rating
Stream To Your Car 7 months 1 5.0
5 / 5 Share
Jan. 25, 2022

We use the FAQ part of this app and it's very easy to use. Outstanding customer service. Highly recommended.

Store Using app Total reviews Average rating
Atomic Cherry Almost 3 years 9 5.0
5 / 5 Share
Jan. 10, 2022

Awesome customer support. They team help me to fix my page quickly. Will recommend to others. 5 stars.

Store Using app Total reviews Average rating
Lotsa Style About 12 hours 2 5.0
5 / 5 Share
Jan. 6, 2022

Easy to use and customisable FAQ with great support when we had a conflict with another app. Highly recommended!

Store Using app Total reviews Average rating
iSeeVC 6 months 1 5.0
5 / 5 Share
Jan. 4, 2022

I have used this app for the FAQs for nearly 18 months which was great for our website, easy to install, configure and maintain. I then started to use Tabs on our product pages, this also was very easy to set up and use and is great for saving time when editing the same content on multiple products in addition to keeping maximum information in a smaller more manageable style. Very happy with the support I received when I encountered a few difficulties.

Store Using app Total reviews Average rating
TAPP Water (Malta) Ltd Over 1 year 11 5.0
5 / 5 Share
Jan. 3, 2022

It's easy to use and intuitive. Free feature is all that we need at this moment and we're glad we have an option to upgrade when needed.

Store Using app Total reviews Average rating
Hemmens Hammock 21 days 1 5.0
5 / 5 Share
Nov. 4, 2021

Great app with awesome support team! We had a small issue with how the FAQ page was displaying on our website and the help desk team fixed it within minutes of me reaching out! couldn't be happier.

Store Using app Total reviews Average rating
Simply Gum Over 1 year 1 5.0
5 / 5 Share
Oct. 22, 2021

We use the app for customer support dashboard and chose it because it's simple and straightward as our needs are not very elaborate. The decision, after using the app for 2 months, is proven to be excellent. Everything works as it should, and we don't need to think about using it, it's a logical extension, and it works flawless. Additional, when we encountered a problem, the support team went out off their way and did not just do their job but pointed out the exact cause of the problem which lied outside the app itself, so it was an easy fix!

Store Using app Total reviews Average rating
TRASH store About 2 months 1 5.0
Previous Page 2 of 11 Next

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more.