HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,265
All reviews
Rating Breakdown
Review RSS Feed
Sept. 30, 2019
Great function so I spend less time answering to customers, because of the FAQ I have right now! Thank you so much.
Sept. 26, 2019
Prompt, friendly and helpful support team - solved my issue really quickly. Really easy to use app.
Sept. 23, 2019
I tried a few faq apps and Hep Centre is the one that met my criteria the best. Among other features, the keyword and question search bar works very well. Wish more of the basic settings (text formatting in particular) was embedded in the back-end, but this is more than compensated by the responsiveness of the customer support.
Sept. 19, 2019
a very responsive customer service! the team helpcenter helped me a lot with the installation of the application and made all the desired changes
Sept. 16, 2019
What an incredibly simple to use app, and it is so hard to find a free app these days, I am delighted with this find, and will use it again on other stores I develop. I didn't need an FAQ, I was just looking for an 'accordion' facility to enable a better layout for a long page. This did exactly what I needed and works great, it even will follow your theme settings for fonts and colours which help for consistency and saving time! I had only one support question, which was to be able to change the URL. I got an almost immediate answer, with screenshot and solution. So I can even say superb support even as a non-paid user. Very well done to the developers of this app - and thank you so much!!
Dear Bonita Candles, Thank you very much for an inspiring review! It means a lot to all our team :). If you have more questions about the HC app - we'll be always ready to help. Have a great day! Help Center support
Sept. 13, 2019
Great app! We have opted for the free version for the time being and it meets our expectations very well. Even the paid version is great value for money in my opinion. Plus, the customer service is amazing! There was interference between the app and our theme in the beginning, but Justas got back to me and solved it very quickly. Highly recommended!
Sept. 10, 2019
I had the pleasure to deal with Justas from the support group and I have to say that he made my experience a great one. I am quite new at all of this and sometimes ask questions that may seem basic to some but not to Justas. He took the time to understand my exact needs, answered quickly, clearly and politely. Thank you Justas for the great work and for the amazing support.
Sept. 7, 2019
Application très performante et simple d'utilisation. Je recommande cette application. Il y a juste un point négatif, ce sont les liens service client qui nous renvoie sur des pages vierges.
Sept. 4, 2019
First of all, the app works great. The customer service in helping me to resolve an issue was one of the most rewarding experiences I've received yet. They took the time to show what most companies lack in this ecommerce world, and that's the word "empathy." I love this app. Period. Thanks again guys for helping our company.
Dear YOUnique Fashion, Thank you for your kind words, they inspire us a lot! We wish you all the best in your business and if you'll need any help regarding Help Center app - just let us know, we'll do our best. Have a great day! Help Center support
Sept. 4, 2019
I'm very new to Shopify and I'm amazed that I can create store pages like I did with HelpCenter. Questions opens when you click and they can be closed if you do not need that question. My FAQs looks great and I didn't need a developer. Amazing, I will use Premium HelpCenter in the future!
Sept. 4, 2019
nice, clean adn easy.. i like my website clean and my apps to look clean too. i could not install from the beginning but they helped me quickly. 5 stars!
Aug. 21, 2019
Excellent app with a very good customer service :) They helped me quickly and now my FAQ il absolutelly perfect ! Thanks !
Aug. 16, 2019
Excellent app for a FAQ & Contact Us page with a professional appearance. I definitely recommend adding this to your store!
Aug. 11, 2019
Ajuda bastante e bem simples de usar..................................................................
Aug. 11, 2019
Great app. Simple to install and setup. Makes answers for customers easy to find. Very easy to work with, no difficulties.
Aug. 9, 2019
Great app, it helps you build a professional help center/FAQs page with expandable menus and everything looks just amazing. Thank you!
Aug. 9, 2019
Great and helpful app. Makes answers for customers easy to find. Very easy to work with, no difficulties
Aug. 8, 2019
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Aug. 8, 2019
I really like this app, it is easy to use and very clear for my customers to go through. I would like to see in the future more options to customize the page though.
Aug. 7, 2019
This is a really easy to use app! I do not have a bad word to say.....Its simple, it works. If you want a F.A.Q. page you will get one for free here!