HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,265
All reviews
Rating Breakdown
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July 19, 2019
ottimo! sono riuscito a costruire la mia faq page senza nessun costo. Per chi vuole partire con il proprio negozio è l'ideale...
July 18, 2019
I love this product's ease of creating menu headings and menu subheadings—great for organization and looks nice and tidy on my site's FAQ page. However, I wish there was an option to automatically collapse a subheading when another one is clicked—this would keep things tidier on the page, and prevent customers from having to scroll down, especially if on mobile. Also wish it was possible to change fonts and sizes—no option for this yet. Also spacing can get glitchy as well—there needs to be a paragraph spacing option or something to make it so that sentences/paragraphs do not randomly have double-spacing before/after them. However, hyperlinking text works great. For a free app, it is amazing, so thanks HelpCenter!
July 18, 2019
Very nice, it gives a professional look to the webshop. I would recommend this app for everyone who wants a trustfull website
July 18, 2019
I have used this app on several websites, It's absolutely fantastic. Easy to use, the layout is very easy to understand.
July 17, 2019
This has been a great tool so far. It is super easy to get up and running. I do wish they had a feature where, if a user is searching the FAQs and cannot find what they are looking for, the user can hit a plus button to send the question directly to us. This would allow us to triage an issue with that customer. To add to that it would be great to be able publish the Question and Answer back to my FAQs. Aside from that feature request, I really like this tool.
Hello KitchyGadgets, Thank you for being Help Center app customer and for 5 star review! Your suggestions regarding new features of HC app are very valuable. We'll discuss implementation possibilities with developers and maybe they will appear on app development list. Wish you all the best in your business!
July 17, 2019
This app works amazing for my store. It also merges to the colors that are present in your theme. Perfect for my FAQ page
July 16, 2019
I used this app and it had all I needed, sections with articles and categories. It explains step by step who can create your help page.
July 16, 2019
Really great App, well thought out, and will definitely make things easier for customers to find answers to their questions.
July 16, 2019
For free, it's a great app. Some of the text in the admin page needs a tidy (for example, when you add a section the info says "Your FAQ category name" which is confusing as there are also categories.) But it's very good for a free app. Really easy to set up a nested FAQ page it minutes. The addition of a search box is nice too!
July 15, 2019
This is a super-easy way to create an FAQ page that matches your theme. No coding required, and the looks is great!
July 15, 2019
I used this app to put a FAQ section on my website. I LOVE, LOVE, LOVE it. It was the easiest thing I have done since starting my business. Highly recommend to everyone. It was a simple fill in the blanks application.
July 14, 2019
Very good app. This is the feature I have always wanted to achieve.Thank you very much for the developer.
July 10, 2019
How do I add it to a FAQ page? It's a good app but no help if I don't know how to add all my questions to a damn FAQ page?!?!
Hello, Power My Adventure! Thank you for your question! Please take a look at this short video here: it will start right there where the question is addressed - how to link Help Center app with your shop's menu: https://youtu.be/Nqfffk0biw4?t=145 (HelpCenter) Full video you can find in Help Center app's listing page on Shopify app store (https://apps.shopify.com/helpcenter) We also wrote you an email adding some additional screenshots explaining the issue. Please, let us know if you need any further assistance. Also if there are any other questions that we could help you with - lets keep in contact. We are always happy to help! Our support email is [email protected] Have a nice day!
July 10, 2019
It's a great app, it works well, and it's really free. I have not encountered bugs, the customization is nice, it's perfect for me.
July 10, 2019
Great 'Help Section' plug and go app. Exactly what we need at this point. Also, dashboard is very intuitive and friendly to use
July 8, 2019
This Help Center app is so easy to use and customer service is responsive. Makes your customer service FAQ look neat and professional. I recommend it for your store.
July 8, 2019
EXCELENT. It's so clear an easy to use. My shop looks more professional and great. I really recomend this.
July 8, 2019
Awesome app. I'm creating my FAQ page now and it is so simple. It's a user friendly and you can design your page in a matter of minutes. Thank you.
Aug. 21, 2019
I used to love this app, but I just found out that if I want to continue adding new sections and categories to my FAQ page, then I'll need to upgrade to premium. From now on, the free version will only include one category and one section. This will basically force every user to use the premium version, since having only one section on the FAQ page is not very useful (unless you want your page to look totally unprofessional). You say you will not charge existing users for the sections they have already created, as long as we don't uninstall the app. However, if we have some technical issues that require uninstalling and reinstalling the app (and we don't manage to reinstall within 48 hours), then we will have only one section on our FAQ page, just like new users, unless we pay up. I understand that you need to make a living, but I'm quite pissed that you managed to ruin one of my favorite apps. If the free version included unlimited categories and sections (just like before), then it wouldn't seem like you are pushing your users to pay for the premium version.
Dear Polaris Baby, Thank you for your feedback. We want to assure that all Help Center features and FAQ structure that you had before Premium plans launch remain you for FREE. If you need to change a structure or add more categories, sections to your FAQ page - you can add as many as you like for free in transition period (or if you'll need a prolongation of it - please let us know). And use upgraded structure now or later - according to your business needs. We'd kindly like to pay your attention to app uninstallment and 48hours period: this comes from GDPR requirements and Shopify redact policy. It is general obligatory rule for all app developers to delete merchants and it's customers data after 48 hours when app is uninstalled. We understand the inconvenience that might be caused in such cases, but app developers have to follow these important Shopify requirements. If you'll have any additional questions - please let us know ([email protected]). We'll be at your service. kind regards - Help Center team
July 7, 2019
Super useful application, has reduced our support emails at least by 35% great job guys and it looks awesome