HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,276
All reviews
Rating Breakdown
Review RSS Feed
April 30, 2019
Nice FAQ app... can't beat the price... clean interface and decent features for a simple FAQ... Thank you!!
April 29, 2019
We have been using this app since we launched our Shopify store almost a year ago. The app is very easy to use and creates a nice, clean, easy to follow FAQ page. The customer support is amazing with fast turn around and assistance.
April 28, 2019
Recently downloaded. I use this app to give my website a more clean and organized look! I love it. So far so good.
April 26, 2019
It works great. Very attractive pages quick responded. Thank you so much. The customer support team did well.
April 22, 2019
I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!
We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of the HelpCenter installation problem in a shop Nigel Greene Electrical. Looking forward for you reply to the email we just sent.
April 22, 2019
This is an amazing app. It works beautifully. Very Clean, minimal and to the point. My only complaint is that there isn't an export & import option. That would be useful for people who create new Shopify stores regularly. Besides that this plugin is flawless.
April 17, 2019
Love this app and the support team! Great features. Easy to use... especially for a novice like me. Had my page up and running in no time. Needed customer support for a small navigation issue (operator error on my part--ugh) and Marius did a great job discovering what I'd overlooked when customizing my page. Thank you, Marius!
April 16, 2019
This app looks pretty barebones when you first install it. But i actually like it that way. It gives me the freedom to style my page a little different from what everyone else has. Whatever issues I ran into after my initial setup were solved promptly when I reached out to support. We all know support makes all the difference ;) The reason I removed a star is because sometimes I will be typing an article for the FAQ and i will save it. But then when I check my page my changes are gone. I open the editor again, and I have to retype it. This happens every now and then, but it's REALLY annoying! I had to type the same article like 6 times the other night. For the record, this was on tablet. There are some things I would like to see, like adding a text block above my FAQ Q&A's or auto-collapsing sections or articles when you open a new one. But I know you're working on it. Thanks guys!
April 13, 2019
At first good application. Good design, easy to use. But I changed my theme and all my FAQ disappeared. No backup option.
We are deeply sorry for the trouble! Apparently, the error occurred due to the connectivity bug. It was resolved quickly but few accounts were affected. We know how frustrating the lost work can be and with that in mind we willing to offer a 48USD worth compensation as soon as we will receive a reply from made4health. With a absolute guarantee I can ensure that changing the theme will not remove a content created in HelpCenter.
April 12, 2019
Very intuitive to use. Support is amazing and quick. I highly recommend using it. One feature is missing, is to allow multiple FAQ pages.
April 26, 2019
I would like to congratulate support team for doing such a great job .. they made a condsidering improvement, the app now works perfectly !! I recommand this app and also trackr!
April 11, 2019
works perfect! I love it nic einterface, details, easy to use. Remember if you cant add the adress they tell you to the menu its because you must add the whole adress including your domain.
April 11, 2019
Increíble funcionamiento, para ser gratis funciona muy bien y como se configura es súper intuitivo. Ojalá más así.
April 11, 2019
I love this app! It makes my site look much more professional and allows me to easily provide my customers with answers to frequently asked questions that they may have
April 11, 2019
This thing works great! Really easy to add in new articles and manage what is in my FAQ. Really well done!
April 11, 2019
It fails a lot when trying to delete a section. it will not let you and tells you to reload the page. It looks amazing when you can get it to work.
Hello, SNS Outlet, We appreciate your feedback, because it really helps our team to improve the product. Your mentioned situation is not very usual, so we emailed you, suggesting how our developers could have a closer look at the situation you've experienced and provide solution for it. Thank you very much and have a great upcoming weekend! Help Center team
April 11, 2019
A really good free app that provides simple steps to establish an important and trustworthy page make customers happy and decrease the workload to deal with repetitive questions from customers.
April 11, 2019
Easy and informative app. Very helpful and quick customer service! I'm recommending this app to anyone in the need of a custom build FAQ!
April 10, 2019
Its a Free App that does everything a FAQ could need. Why would you want anything else? This company is great to work with and it really is easy to use.
April 10, 2019
Great app which is very easy to use. Looks fantastic too! Support were exceptionally quick to respond to my questions and solved the problem perfectly