SB: Helpdesk, Live Chat & FAQs

Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!! ********************************************************************************** I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan.... Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!

Customer service is very friendly and responded in a very timely manner. Good looking app too, and great price! Thank you.

Everyone, this is a fantastic app - easy to use, look great, definitely recommended! Even the free version is great - but of course you get a lot of additional useful features when you get the paid version.

Very good! Easy to use and great design. It's important for us to be able to show our website visitors answers to their questions to increase our conversion rate.

Cool app. Easy to use. Would be helpful if products, images or pages could selected/linked interactive not with based on URL.

Easy to use, on the free plan currently and it creates a simple but effective FAQ page. Thanksssssss

Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!

Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.

A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.

Super easy way to create your personalized FAQ page, 100% recommended. I use it in every page I create

I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.

After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend). What I like: - Easy to set up - It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!) - Ability to create sections and categories (but this is a paid feature) - Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support) What I struggled slightly with: - Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off - Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs. - Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page

I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!

Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)

This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app

This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.

While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.