HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,454
All reviews
Rating Breakdown
Jan. 6, 2022
Easy to use and customisable FAQ with great support when we had a conflict with another app. Highly recommended!
Jan. 4, 2022
Amazing app with lots of great features, easy to use. And helpful customer service is a plus. Highly recommend.
Jan. 4, 2022
I have used this app for the FAQs for nearly 18 months which was great for our website, easy to install, configure and maintain. I then started to use Tabs on our product pages, this also was very easy to set up and use and is great for saving time when editing the same content on multiple products in addition to keeping maximum information in a smaller more manageable style. Very happy with the support I received when I encountered a few difficulties.
Jan. 3, 2022
It's easy to use and intuitive. Free feature is all that we need at this moment and we're glad we have an option to upgrade when needed.
Dec. 29, 2021
I had an installation issue and contacted the HelpCenter support team. From the moment the Trouble Ticket was submitted - to having the problem fixed (backend Shopify login was required)... was just 20 min TOPS! And all of this magic happened at 2:00am PST. I'm pleasantly surprised at the level of support! A+
Dec. 25, 2021
Nice!ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ
Dec. 17, 2021
Very good app with good templates, easy to use and very affordable. The support also helped me customize it so it was easy, thank!
Dec. 4, 2021
Helped with my wesite FAQ. thanks. Helps keep my customer experience standards high. I liked the editable sections
Dec. 3, 2021
excellent app - provides template and samples to fill out and modify. Seamless customer experience - would recommend.
Nov. 20, 2021
It is until now an excellent app. I work everyday and the support team is great. I am using the free plan and I am very satisfied.
Nov. 16, 2021
Really intuitive app to make beautiful and ergonomic FAQs, haven't tested other options so far, will edit review when it is the case
Nov. 4, 2021
Great app with awesome support team! We had a small issue with how the FAQ page was displaying on our website and the help desk team fixed it within minutes of me reaching out! couldn't be happier.
Nov. 2, 2021
I used this app to create my first FAQs page and it is very easy to implement. I watched a youtube video that explained how to set it up. Thank you
Oct. 31, 2021
Quite easy to use and samples were also provided. Still in the midst of setting up. Hopefully it will be helpful.
Oct. 22, 2021
We use the app for customer support dashboard and chose it because it's simple and straightward as our needs are not very elaborate. The decision, after using the app for 2 months, is proven to be excellent. Everything works as it should, and we don't need to think about using it, it's a logical extension, and it works flawless. Additional, when we encountered a problem, the support team went out off their way and did not just do their job but pointed out the exact cause of the problem which lied outside the app itself, so it was an easy fix!
Oct. 21, 2021
user friendly, easy to use FAQ set up. Also looks good on the page, that was a huge plus for me!!!!!
Oct. 15, 2021
Incredible value for the level of functionality, customization, easy to use and just overall beautiful design. Even for stores just getting stated the FAQ plan makes you look very professional for $5 a month, plus help you sort out your support tickets in a very organized matter. This is a must have.
Oct. 9, 2021
The App is easy to setup and looks good. One small issue I had, team resolved quickly and up to expectations. Great App. For sure will keep using the app.
Oct. 6, 2021
App support has been outstanding and so helpful in getting our app settings perfect! Product tabs and live chat are great; it's nice that both features are in the same app.
Oct. 4, 2021
I tried every FAQ app here and this is the best freemium one. All of them restrict features for the free version and this app is the most usable if you decide not to upgrade.