SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.5
Feedback
245
Reviews
Chart
#2,055
Shopify

All reviews

5 / 5 Share
Nov. 4, 2020

Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.

Store Using app Total reviews Average rating
Boldenusa.com 8 months 3 5.0
5 / 5 Share
Oct. 20, 2020

A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.

Store Using app Total reviews Average rating
5 / 5 Share
Sept. 12, 2020

Super easy way to create your personalized FAQ page, 100% recommended. I use it in every page I create

Store Using app Total reviews Average rating
DHER COLLECTION About 1 hour 1 5.0
5 / 5 Share
Aug. 26, 2020

I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.

Store Using app Total reviews Average rating
Sprouted Planner About 1 month 1 5.0
5 / 5 Share
Aug. 26, 2020

After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend). What I like: - Easy to set up - It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!) - Ability to create sections and categories (but this is a paid feature) - Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support) What I struggled slightly with: - Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off - Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs. - Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page

Store Using app Total reviews Average rating
Press & Still 1 day 1 5.0
Developer Reply

Hello Press & Still, Thank you for choosing HelpCenter app! And thank you very much for your time providing valuable insights about our service. It is very important for growing and enhancing HC app features. Regarding your last comment about FAQ page url - it can be customised according to the customer's needs in "App proxy" section. We've already sent you an email where and how it can be done. If you have more questions or need any help using HelpCenter app - please contact as at [email protected] and we'll be more than glad to help. Kind regards and all the best in your business! HelpCenter team

5 / 5 Share
Aug. 17, 2020

I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!

Store Using app Total reviews Average rating
UBookkeep About 7 hours 1 5.0
5 / 5 Share
Aug. 17, 2020

Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)

Store Using app Total reviews Average rating
PoooliPrint™ 7 months 11 4.7
5 / 5 Share
Aug. 12, 2020

This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.

Store Using app Total reviews Average rating
Fasteners Inc 35 minutes 4 5.0
5 / 5 Share
May 4, 2022

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Store Using app Total reviews Average rating
Manduka EU Almost 2 years 8 4.9
5 / 5 Share
July 27, 2020

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

Store Using app Total reviews Average rating
CUITISAN.HK 7 days 1 5.0
Developer Reply

Hello CUITISAN.HK, Thank you for using Help Center app and for your kind review! Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content. If you have any questions regarding the app - please contact us - [email protected]. Kind regards! HC support team

5 / 5 Share
June 24, 2020

I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app

Store Using app Total reviews Average rating
Organic Weave Shop 10 months 9 5.0
5 / 5 Share
June 19, 2020

This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.

Store Using app Total reviews Average rating
5 / 5 Share
June 18, 2020

While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.

Store Using app Total reviews Average rating
PRECIOVS About 3 years 6 4.5
5 / 5 Share
June 16, 2020

Excellent app, and prompt response from the app support team.

Store Using app Total reviews Average rating
BIOEFFECT 11 days 5 5.0
5 / 5 Share
May 26, 2020

The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.

Store Using app Total reviews Average rating
Travellers 9 days 2 4.5
5 / 5 Share
May 23, 2020

Es una aplicación de mucha ayuda, nos permite presentar a nuestros clientes una sección de preguntas frecuentes muy fácil e intuitiva de usar, y así pueda resolver sus dudas

Store Using app Total reviews Average rating
FORALL Fashion Over 2 years 3 5.0
5 / 5 Share
May 20, 2020

I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com

Store Using app Total reviews Average rating
DNA of Champions About 5 hours 5 5.0
5 / 5 Share
May 16, 2020

Great app. Highly recommend. It's been easy to set up. Simple functionalities but all you need for a basic FAQ section

Store Using app Total reviews Average rating
FORGO 19 days 1 5.0
5 / 5 Share
May 6, 2020

Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.

Store Using app Total reviews Average rating
Mercado Boricua About 1 hour 4 5.0
5 / 5 Share
April 27, 2020

Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.

Store Using app Total reviews Average rating
Novaliv 7 days 3 5.0
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