HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,374
All reviews
Rating Breakdown
Review RSS Feed
May 3, 2017
Absolutely incredible app. I used this app to create an amazing frequently asked questions page for my joggers and sweatpants business. The FAQ page I created using this app can be found at https://joggers-for-men.com/apps/help-center.
May 2, 2017
This is helping upgrade the store look to more proffesional and free of use exellent
May 1, 2017
Easy to use, fast and self explanatory. Thank you for this amazing free app. LCKY Shop.
April 27, 2017
Didn't work for me. Interface is awkward to navigate and the "contact" button just simply didn't work. URL is set to "www.yourdomain.com/apps-help-centre". Couldn't find a way to edit this, looks odd and unprofessional to have "apps" in your URL rather than "pages". The app needs access to your customers and customers data for no reason. There's no reason that the app needs it and I'm disappointed in Oberlo for using this tactic to steal our customer data. If you respect your customers and your own integrity, do not install this.
April 27, 2017
Excellent app! Works great. Self-explanatory, Easy to use. No hidden charges.
April 26, 2017
Great app, easy to install and looks professional.. so why the 1 star? Well, all was working great but my customers now cannot get past the reCAPTCHA form. I have contacted the developers who haven't replied. I will change this review to a well deserved 5 stars for the app once the issue is resolved. Sadly, my 1 star for customer services will still stand regardless.
April 26, 2017
Easy to instal, easy to use. Made it all easy to engage customers. Would be nice to include the standard FAQs that could be edited.
May 4, 2017
This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response. Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.
April 22, 2017
MAkes review pages look super professional, app works great! and how can you go wrong with FREE, amazing! I reccommend
April 20, 2017
fantastic app that has considerably help to reduce calls, logging time and general enquirers without benefit, Would highly highly HIGHLY recommend!
April 20, 2017
So far so good with setup and integration of the FAQ section. Took all of about 10 minutes.
April 20, 2017
Very happy with this functional app that helps us to provide better support x Many thanks!
April 19, 2017
It's easy to use, BUT I can't re-order anything? That's ridiculous. That should be a basic feature. I should be able to type in my FAQ on the fly, then go in and put the main sections in the correct order.
April 19, 2017
Very easy to use app. I found the structure slightly confusing since it includes three levels of organization. I only needed two, but that is not an option. There were also not many options for styling on the back end. I had to go in to the theme styles to manually make adjustments. Otherwise a solid and useful app.