HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,230
All reviews
Rating Breakdown
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July 24, 2021
I use this app for the FAQ section and tabs for my product page. I love that it is super easy to use and it goes well with my website, very clean and effortless.
June 25, 2021
--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??
We’re very sorry for the inconvenience you have experienced. Unfortunately, we did not receive your initial e-mail request. We have not received any requests from our customers regarding import/export feature not working, but we would be happy to analyse your situation. We have now sent you an e-mail and are ready to schedule an online meeting or continue our conversation via e-mail in order to help you set-up your HelpCenter application and answer all the questions that may rise. We are waiting for your answer!
June 18, 2021
Great app, excellent support. Met for their initial consultation and was given great ideas on integrating their help desk to manage customer feedback and contact us forms.
June 10, 2021
Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.
June 7, 2021
Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.
June 5, 2021
very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later
May 27, 2021
HelpCenter is good and easy to use. I like FAQ, all the instructions in edit page is user-friendly and clear.
May 24, 2021
这款应用简单易操作，界面也简洁美观，是一款很好的FAQ设置应用。而且还提供14天免费试用，非常棒。 如果能有那种基本款仅收取少量费用的选择就太好了。目前的最低收费对于我们这种几乎没有收入的人来说还是觉得稍微有点高。
May 24, 2021
I finally found an app that gives my website another notch of elevation. thanks. It's easy to apply. Im still working on implementing the Helpdesk feature. But so far so good.
May 11, 2021
Love the look for the Help Center. Even the support team that's very quick to help with any design issues!
May 5, 2021
We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast! Strongly recommend
May 4, 2021
i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use
April 27, 2021
Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D
April 26, 2021
A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.
April 26, 2021
I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!
April 20, 2021
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page
April 15, 2021
My misunderstanding. The app works fine and verified the root of the problem was indeed external after extense research. My apologies.
Kindly note that, as explained via emails, developers have removed the added code and compared theme code versions to find that the snippet added had no effect on the problem mentioned. As mentioned in emails, looks like another app updated/installed or theme updated could have caused the issue. Hope this makes sense and we wish we could assist more in your case. Wishes, HelpCenter team
April 12, 2021
Very useful app, no doubt about, looking forward to continuing using for great FAQ pages and more complete pages.
April 9, 2021
Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!
April 9, 2021
Just purchased the Premium Subscription Plan and had problem with the app loading on my store (conflict with page loader). Very reactive support, the problem was solved in the hour.