SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.5
Feedback
245
Reviews
Chart
#2,055
Shopify

All reviews

5 / 5 Share
Oct. 15, 2017

The support was great and to the point. Happy with the app ... it does everything that we need to. Having a section for adding CSS would be nice but nothing major for the store.

Store Using app Total reviews Average rating
Airbag Man Suspension 4 days 3 5.0
5 / 5 Share
Aug. 15, 2017

Great app... just what I was looking for. Very easy to install and work with.

Store Using app Total reviews Average rating
Trove Candles 7 months 1 5.0
5 / 5 Share
Aug. 10, 2017

I'm surprised that this is free. It's really good.

Store Using app Total reviews Average rating
Hydroviv About 2 hours 8 4.5
5 / 5 Share
April 6, 2026

I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!

Store Using app Total reviews Average rating
Dead Fly Zone Over 8 years 9 3.8
5 / 5 Share
July 27, 2017

Before HelpCenter we've made a deep research with possible solution that could handle tutorials content on our website. We build Shopify themes and Apps, so the documentation is essential and searching through search field of Shopify App store we've found this app. We've fully implemented on our Shopify App project www.sellersmith.com

Store Using app Total reviews Average rating
Sellersmith 3 months 2 5.0
5 / 5 Share
July 19, 2017

Intuitive and simple to use! Made my life quite easy!

Store Using app Total reviews Average rating
Hayabusatestground 17 minutes 1 5.0
5 / 5 Share
July 17, 2017

Easy to use and integrate! Such a helpful App for any Shopify store!

Store Using app Total reviews Average rating
My Runway Eyes 12 minutes 2 5.0
5 / 5 Share
June 18, 2017

Excellent app. I've been meaning to install something like this for a while, but didn't realise there were any free ones around. A feature I would like to see would be extra formatting options (extra fonts/sizes/colours/layout designs, etc) But considering it's free, I have no complaints!

Store Using app Total reviews Average rating
Cool Spots Gaming Emporium About 3 hours 5 5.0
5 / 5 Share
June 8, 2017

So far so good. only 30 seconds in!!

Store Using app Total reviews Average rating
Zumi 8 minutes 7 4.1
5 / 5 Share
May 11, 2017

Perfect for what I need! Great work.

Store Using app Total reviews Average rating
Gecko Paper About 3 hours 4 5.0
5 / 5 Share
May 10, 2017

Excellent, looks great - just what we needed

Store Using app Total reviews Average rating
Chandelier Lift Company 17 minutes 2 5.0
5 / 5 Share
May 6, 2017

The app is working great so far. Its my first day at it. Loving it.

Store Using app Total reviews Average rating
Touchstonemedia 37 minutes 8 4.5
5 / 5 Share
April 28, 2017

Just great, and you can't beat free!

Store Using app Total reviews Average rating
Lindaanderson 4 days 2 4.5
5 / 5 Share
May 4, 2017

This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response. Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.

Store Using app Total reviews Average rating
Lift Innovations 2 months 2 5.0
5 / 5 Share
April 13, 2017

Really easy to use. It looks clean and professional. I love the fact that it matched my store's theme perfectly personalizing the app with my brand colours. Thanks for making this & for releasing it for free!

Store Using app Total reviews Average rating
Beautiliciousdelights About 23 hours 6 5.0
5 / 5 Share
April 4, 2017

Alll great and easily installed - many thanks.

Store Using app Total reviews Average rating
Nerja Tapas Tours About 3 hours 5 4.8
5 / 5 Share
April 1, 2017

Excellent ... Really easy to install and use

Store Using app Total reviews Average rating
Avra Art Gallery About 1 hour 1 5.0
5 / 5 Share
March 28, 2017

Great app! Clean and professional interface both on the front end and back end of the app which is not always the case with free apps. Thanks Oberlo team!

Store Using app Total reviews Average rating
Budgetpromotion About 2 months 2 5.0
5 / 5 Share
March 14, 2017

Just what I was looking for, so easy to use and very practical, 100% recommended!!!

Store Using app Total reviews Average rating
Sd Stencils Decorativos Ar About 1 hour 2 5.0
5 / 5 Share
March 2, 2017

This is such an awesome app, and it is extremely easy to integrate.

Store Using app Total reviews Average rating
Captira About 6 hours 3 5.0
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