Gorgias: AI Helpdesk & Chat
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Thank you so much for your glowing review! ✨ We truly appreciate your support and are delighted to know you had a great experience. Looking forward to having you on board for a long time!
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team, Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏 We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size. At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you. We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out. We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟 We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out. Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗
So grateful for the quick and responsive support team at Gorgias!
We're delighted to hear that you've had a positive experience with our Support Team! Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thanks once again for this 🌟 review!
App would not integrate with email accounts as described and support was non existent, terrible app, don't waste your time or money
Hello, The Birch House Team. We genuinely regret to know about your experience with our app. Your feedback is incredibly valuable to us, and we apologize for any inconvenience or frustration caused. Our Team strives to ensure seamless integration process and provide exceptional support, and it's disappointing to hear that we fell short of your expectations. Your feedback is crucial for us to improve, and we assure you that we take it seriously. We're committed to resolving any issues you've encountered and ensuring a better experience for you. With this said, our dedicated team will be reaching out to you via email shortly. Thank you so much for bringing this to our attention, and we appreciate your patience and understanding in this matter.
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses
Hi, Aletheia & Phos Family! Thank you so much for sharing your positive experience with Gorgias! It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes. We're looking forward to having you on board for a long time. 🌟
Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.
Thank you for your feedback, Team! We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential. Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. 🙏
I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day. Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us. Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.
Thank you so much for sharing your review, NoCry Team! 🌟 We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business. Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input. We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! 💛
Dear Veer Team, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, feel free to reach out. We sincerely appreciate your support! 🙏
Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.
Silverette Usa Crew, We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏 Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗
The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team
Thank you for your wonderful review! We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows. It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about! We're here to support you every step of the way! 🙏
Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂
Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻 We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded. Thanks again for choosing Gorgias! ⭐️
Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻
Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,
Hi Caci, Thank you for sharing your experience! 🤩 Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized. Whenever you need help, we're one message away! 🫶🏻
terrible customer support! nobody answers!!! it is not working properly and it's been a week and I am yet to get any help at all!!!
Dear, Team. We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay in addressing your query has caused. Please rest assured that we are actively working on resolving the issue you're experiencing. Our team is dedicated to providing you with the assistance you need, and we appreciate your patience during this time. Thank you once again for bringing this to our attention. We're deeply committed to ensuring your satisfaction moving forward.
Gorgias is a convenient customer service solution. Instead of remembering to check email, chat, FB, IG etc, it is all in one place. 4 stars instead of 5 as it is a little hard to set up and takes some getting used to.
Dear Ease Living Team, Thank you for taking the time to share your experience with Gorgias. We're pleased to hear that you find our platform convenient for managing customer service across various channels. Your feedback regarding the setup process and usability is greatly appreciated. We understand that transitioning to a new system can sometimes be challenging, and rest assured, we're continuously working to enhance user-friendliness and streamline the onboarding process. If you have any specific suggestions or encounter any further obstacles, please don't hesitate to reach out. Thank you once again for your review and for choosing Gorgias. 🙏
Dear Wild Nutrition Team, Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! 🤗
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates. The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.
Dear Kion Family, Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations. Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations. As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward. We're truly grateful for your continued support and trust in Gorgias. 💛
Dear Highland Tactical, Thank you so much for taking the time to leave us a stellar 5-star review! Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client. If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it. Thank you for choosing Gorgias! 🤗
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