Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
629
chart
#524
All reviews
Review RSS Feed
June 16, 2023
Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!
Oh my! Thank you, 🍋 Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! 🙏
June 13, 2023
Gorgias is our first ticketing system. We've used it for about a year and it's been a game-changer in managing customer issues. So much information at your fingertips, pulled in from Shopify. Recently I built a Help Center and Quick Replies; both excellent for efficiency. I had some final questions and the Gorgias Chat was not that helpful, nor did they answer timely. So I scheduled a Zoom session with a consultant - in 30 minutes Maria solved all my issues and my Help Center and automated replies were launched by end of day! I would give Maria 5 stars but overall this review is 4 given the delayed or opaque replies I have received from the Chat help, multiple times. That said I highly recommend Gorgias if you use Shopify. We have 9 people in our company-so you don't need to be big to benefit from this tool. I seriously cannot imagine running our business without Gorgias at this point. My husband and I are in a different place than our CS team. The ability to oversee customer issues, and manage escalations is amazing.
Thank you for taking the time to post such a thorough and detailed review of our service. When it comes to the feedback provided regarding our response time, please accept our sincerest apologies for the inconvenience caused. We're truly thankful for it and we'll be keeping it in mind as a space where improvement can be made. We value our customers and understand how important it is to offer exceptional service, and it's lovely to hear about your experience with Maria. She's a true ⭐️. Once again, we're sincerely grateful for your feedback and for all of your understanding shown along the way. 🙏
June 5, 2023
Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.
Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ⚡️ Huzzah indeed! If you ever need a hand with anything else, we're here for you.
June 2, 2023
Our small (5 employees) company switched from Hubspot to Gorgias about two months ago and we're very satisfied. Our customer service rep is absolutely thrilled with how easy to use and intuitive Gorgias is. The integration with Shopify was seamless and far more helpful than what we received from Hubspot. I especially love having the customers' entire purchase/contact history right next to their message - it makes it far easier to prioritize VIP customers!! We had one issue last month and unfortunately had to wait over an hour for assistance (hence the four stars), but I was assured it was due to a high number of tickets that day.
On behalf of everyone at Gorgias, we'd like to thank you for taking the time to review the service you're receiving and for choosing us in the first place. We truly cherish it. We'll do our best to keep up that way and strive to become even better (and quicker) so that we can get that 5th ⭐️ from you and your team.
May 31, 2023
Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.
Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! 🌟 We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! 💪🎉 We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! 😊
May 28, 2023
The support team were very helpful and patient with my queries. Although they were unable to help with my problem, it was quickly referred to a technical team member.
Thanks so much for your awesome review, Aussie Team! 🤩 We're thrilled to hear that our Support team was helpful and patient with your queries. We always strive to provide top-notch assistance to our customers, so it's great to know that we hit the mark with you. ⭐️
May 25, 2023
I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.
Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their work. ⭐️
May 24, 2023
I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!
We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. 🙏
May 22, 2023
Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!
So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏
May 22, 2023
Great customer service and onboarding process. If there aren't any direct integrations they'll generally help you create a system that solves the issue.
Dear Team, We highly appreciate you taking the time to share the details of your recent experience with us. We couldn't possibly be prouder of all our Teams here at Gorgias. If you need us at any point, our amazing Support Team will be here 24/7 for you, always ready to save the day. 🙏
May 19, 2023
The helpdesk is very fast with replies, and always help with any problems I have. If the agent is not able to fix the issue, they pass it over to those who can and always help in a timely manner. Thank you!
Team, we're so pleased to hear that you have such a great opinion about our service and the Teams. We'll do our best to keep up that way. 🙏
May 19, 2023
Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!
We simply couldn't agree more, Robi! ⭐️ We're always keen to innovate our service to meet our customers' needs. Thank you for this excellent summary of our daily goals. 🙏
May 19, 2023
Great experience joining Gorgias, Eryn our onboarding manager it's amazing! Providing all the support we need for this migration.
We're very pleased to hear that we are ticking all of your boxes, Team. We couldn't possibly be prouder of our stunning Eryn and her entire Team. We will do our best to keep the service up to these standards, and to live up to your first impression about us. 🙏
May 10, 2023
Omar was fantastic; I rarely use customer service. However, your team is always proactive, informed, and efficient whenever I need it.
Omar is a true ⭐️! We are extremely proud of him and of our entire team. We will make sure to share your kind words with everyone. Thank you so much for taking the time to share your story with us. 🙏
May 9, 2023
All my questions were answered promptly. I appreciate the time they took to help me work out the best solution for my business.
Hi, Team! Thanks a bunch for posting your review. Your feedback is vital to us as we’re always looking for ways to improve the service we provide. We'll definitely keep up the good work! 🙏
May 4, 2023
I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.
We're incredibly thankful for your lovely comments. It's great to hear that our Team is doing such a great job. We'll make sure to pass it on to them as they'll all be very pleased to hear about this. In case you have any questions or need our help, we'll be more than happy to assist. 🙏
May 3, 2023
Service was quick and was able to get this issue solved promptly! It was nice that they provided photos, but I did notice that their settings looked different from ours, so that did make it a little confusing since we did not have the same options available. However, they were still able to get us to the right spot.
Thanks a lot for taking the time to share your experience with us. 🙏 We're endlessly proud of all our teams. When it comes to the details you pointed out regarding the difference that you were able to notice, we'll surely pass it on to the team in charge as a valuable feedback. 🤗
April 27, 2023
Great customer service. Some app partners we have are very dismissive when I reach out to them, but Gorgias always goes above and beyond to make sure there is clarity and that I actually understand the answer. Special should out to Emilija who assisted me on my last inquiry : )
Thank you so much for your lovely comments, Team. We'll make sure to pass this on to our amazing Emilija. 🙏 Our entire team does their very best to leave you feeling that way after contacting us, and we couldn't be happier to learn that we're doing a good job. Feel free to reach out to us if there is anything that we can help you with, as we're here 24/7. 🤗
April 27, 2023
Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated
Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏
April 27, 2023
Great product and very good customer service. They are always very quick with solving your issue when you reach out to support
You cannot even imagine how much we appreciate you taking the time to send such a lovely review. Rest assured that we’ll continue to work on maintaining top-quality service. 🙏