Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#1,001
All reviews
Rating Breakdown
July 16, 2021
We have switched to Gorgias after using several other options over the past many years. We've been on the app for a couple of months now and have had no issues! When we do contact support they respond very quickly and accurately to our requests. Gorgias is also very robust and offers many integrations that have been very helpful in managing our customer tickets. Thanks for all you do and keep up the great work!
July 13, 2021
I sent a message asking for help with adding signatures to an integrated email because it wasn't working correctly. Gorgias support answered within a few minutes and helped me figure out the issue. They always respond in a reasonable amount of time and help provide a solution to any issue we have!
July 8, 2021
We've been using Gorgias for a year and I am continually impressed with the STELLAR CUSTOMER SUPPORT! Of all of the Shopify Apps we use, Gorgias has the fastest response time and they are very clear and easy to work with.
June 27, 2021
Our favorite chat tool we have tried. It is not cheap but for the features it provides it works really well. Have been using Gorgias for 2.5+ years and happy with the service and so are our customers.
June 7, 2021
Vladimir was helpful and patient, he tried to understand my needs and we ended up finding a solution to my issue.
June 4, 2021
Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!
June 3, 2021
I used the live chat for help with rules/macro automation. Vlad figured out the problem and was able to help me get the rule sorted out right away. Thank you again!
June 3, 2021
Gorgias is really thought and designed to integrate with Shopify (and numerous apps). I am just starting to use it but it is really easy to deploy and then configurate. I have contacted several time their support team which is very helpful and very fast to answer.
June 2, 2021
This app has helped us level up our customer service management. The support team is great and so quick to reply if you have any issues at all setting up your interface.
May 25, 2021
Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.
May 17, 2021
The integration with Shopify is perfection - everything I need when I hear from a customer is right there where I need it! When I have questions, the Gorgias Chat function never disappoints!
May 14, 2021
I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)
May 13, 2021
The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.
May 12, 2021
So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!
May 12, 2021
The customer support team is really awesome. I was having a very frustrating time integrating my pages. At first, I blamed the app, but little did I know that the problem was on my end all along. Thanks to Tamara Zaric, Hannah Hermosa, Milan Kokanovic, Violeta Tubio my pages were eventually integrated. I have already recommended them to all my friends...
May 12, 2021
I found this app to be super efficient with its macro intelligence and always found the needed help from the customer service!
May 5, 2021
I have just started using this app, simple to set up once you understand how things work and the customer support is incredible! Milan has been very helpful, any questions that I have had have been answered quickly and any issues have been resolved efficiently.
April 25, 2021
If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't know if they are short staffed or what, but EVERY TIME I reach out to them through chat, I get very generic answers with links to their articles. No one ever actually looks into my account to address my specific problem. If they do, the end up telling me I need to speak to a developer or pass the buck to Shopify. In a nutshell, these people just want your money. They do not care about customer service at all. I wouldn't recommend this company to my worse enemy.
April 23, 2021
The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.
April 22, 2021
Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.