Gorgias: AI, Helpdesk & Chat

Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!

Great customer service and onboarding process. If there aren't any direct integrations they'll generally help you create a system that solves the issue.

The helpdesk is very fast with replies, and always help with any problems I have. If the agent is not able to fix the issue, they pass it over to those who can and always help in a timely manner. Thank you!

Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!

Great experience joining Gorgias, Eryn our onboarding manager it's amazing! Providing all the support we need for this migration.

Omar was fantastic; I rarely use customer service. However, your team is always proactive, informed, and efficient whenever I need it.

All my questions were answered promptly. I appreciate the time they took to help me work out the best solution for my business.

I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.

Service was quick and was able to get this issue solved promptly! It was nice that they provided photos, but I did notice that their settings looked different from ours, so that did make it a little confusing since we did not have the same options available. However, they were still able to get us to the right spot.

Great customer service. Some app partners we have are very dismissive when I reach out to them, but Gorgias always goes above and beyond to make sure there is clarity and that I actually understand the answer. Special should out to Emilija who assisted me on my last inquiry : )

Updating our Review after trialing the AI Shopping Assistant Feature! WOW! After consistent work to bring our AI Agent from 25% to 40% over the last 6 months without the AI Shopping Assistant, we finally trialed the Shopping Assistant feature and LOVE what we are seeing. Our automation rate is up over 65% with the AI Shopping Assistant, bringing in more revenue, keeping our resolution time down, and saving the team the time to work on the tickets that need a human touch the most. The connection to shopify is almost seamless, very easy to navigate and all right within the gorgias platform to avoid opening extra tabs. There are some advancements in the shopify connection we'd like to see in the future such as unlimited order tag population and the ability for the AI Agent to read different shopify inventory locations. Still giving it a 5 star as the Gorgias Dev team is truly always listening to customers and what we'd like to see and implementing where they can.

Great product and very good customer service. They are always very quick with solving your issue when you reach out to support

Absolutely incredible! The team is so fast at handling issues/fixing them and always taking suggestions for new features as well. They are SO helpful. The Gorgias system itself is a game-changer. It has allowed our team to handle customers' requests faster and create a better experience for everyone. I can't believe we went so long without Gorgias. SO thankful!

Such a great team! Their support agents are quick and helpful, as well as our awesome CSM! I definitely appreciate the town hall meetings and how client-focused the whole team is at Gorgias. They're always eager to hear from their clients and always pushing to make the app better for us.

We have been impressed with the easy transition to Gorgias from our previous platform and have been especially appreciative of all of the help from the onboarding teams to get us set up for success quickly!

The ability to integrate with multiple platforms seamlessly with Gorgias has been extremely helpful to our processes and the way we handle our customer service. An excellent experience so far with their customer service support and customer success managers.

From the very first interaction with Gorgias, our experience has been and continues to be brilliant. Our replatforming of our ticketing software was relaxed, easy and without any major issue. All minor issues were dealt with in a timely and patient manner. We are now up and running with a really cool system and our agents love it! The flexibility and intuitive design has made everyone's workload easier.

We are a small online store, but would rate Gorgias very highly. The App works great for our small team, making it easy to work together to swiftly resolve customer issues. Customer support has been excellent from Gorgias both with implementation, which we found quite easy and the ongoing support for when we need help. Rules and Macros have saved us loads of time, and the Self Service help desk is a great help too. Before we used a much cheaper app that did not have the functionality, but didnt have the investment. But we have spent more, but saved more time as we grow. We are glad to have made the move.

I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site.

Don't think twice about making the switch if you are on the fence. Our company had been using Zendesk for over 10 years when we made the switch. Not only do we love the features of Gorgias more than Zendesk, but the cost is substantially lower. I am also impressed with the level of customer service they provide. We made a mistake on our end and they actually took care of us! We did not have any expectations, but their response to our situation was swift and extremely classy! Thanks again Gorgias team, we look forward to many years with you. Grip Studs/Zipline Gear