Gorgias: AI, Helpdesk & Chat

After a grey-hair producing, extremely frustrating and expensive time with ZenDesk which failed on so many promises on their website regarding Shopify integration. Followed by a temporary switch to FreshDesk - I searched online and found Gorgias - and started a chat on their website, Romain offered to call me and during the call he listened and understood my issues and calmly talked me through his platform - he clearly understands Shopify and what is required - save the gray hairs, frustration and expense of everything else out there and sign up for this app! BEWARE we have found no other support desk which integrates with multiple stores, so if going elsewhere - make that your first questions as even if you have one Shopify store right now you will get more.

We love using Gorgias. It is very seamless to use, beautiful, fast and the customer support is incredible. We were using another customer support platform for a few years and it never changed or improved at all. Gorgias constantly adds new features and integrations.

We have tested other apps out there but none can live up to the great support of Gorgias AND how their hustling getting MANY app integrations!! The backend is stupid simple to use, very easy to keep track of all the tickets, integrations and so on all in a simple drop down menu. Ive sent in my recommendations and they have been very receptive. Thanks again for an awesome app and looking forward to the additions!!

Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.

We are really happy with Gorgias as it solves a major problem for us. We have 2 shopping carts in Shopify and setting up two more. We have email, live chat, Facebook and our recurring order app. You can just imagine how chaotic is was for our 2 customer service team members to open multiple stores and carts to help customers. While one was working on emails and the other taking calls they were working on the same customer half of the time. We were planning on hiring another person. With Gorgias we work more efficiently, saving time and money. Gorgias is easy to install and simple to use. Thank you for reducing the challenges we were having with such a simple solution. We love your customer support as well. https://www.Invigor8Diet.com

This app is great. The macros (email templates) dramatically reduce response times, and you can set up rules to do almost anything you can think of (auto-responses, tagging tickets, sending notifications, etc). Also, Gorgias' customer service is excellent. Romain set up a demo before and after I installed the app, and then he helped integrate other apps we use so they show on the dashboard. The app is already great and probably going to get better and better, given the quality responses I've gotten from them so far.

Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)

Great app! Great support! Best value out there so far

I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe. That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more efficient than before. What really excited me about Gorgias is how much better it's going to get as the team continue to increase the number of integrations and functionality. Bring on Instagram comments and DMs :-P

Top support system with great functionality and support, features and refinements constantly being added.

Gorgias is a great app that has been very helpful in reducing our customer service time and improving our organization. It is super easy to use, integrates easily into Shopify and they are very responsive to questions. We definitely recommend it!

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version. Highly recommended.

Very happy with this app and the support from the Gorgia team. Super tight integration with Shopify. It has enabled us to significantly reduce down the time we have been dealing with customer service and deliver better, more accurate and timely information to our customers. Its a win both sides. It a proven to be an effective tool in our shopify stable of core apps. The macros are great at speeding up tasks that could have taken 12 clicks to just two! Game changer.

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole? Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours. I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.

This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.

Awsome application for keeping track of support tickets connected to orders or just product related questions. The love the rules and macros so you can customize for your needs. Great updates frequently.

Great app! Has really helped us organize our customer service efforts. They also have a speedy response rate to any issues we may have had.

Excellent customer experience! So much is customizable and tailored to fit our needs. We look forward to continuing with Gorgias.

We have been using Gorgias for a few weeks and like it more every day. Easy to use and it helps connect our team and our customers. We get great support from the Gorgias team and look forward to a long working relationship.

We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.