Gorgias

Nov. 3, 2017

Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.

Nov. 3, 2017

We are really happy with Gorgias as it solves a major problem for us. We have 2 shopping carts in Shopify and setting up two more. We have email, live chat, Facebook and our recurring order app. You can just imagine how chaotic is was for our 2 customer service team members to open multiple stores and carts to help customers. While one was working on emails and the other taking calls they were working on the same customer half of the time. We were planning on hiring another person. With Gorgias we work more efficiently, saving time and money. Gorgias is easy to install and simple to use. Thank you for reducing the challenges we were having with such a simple solution. We love your customer support as well. https://www.Invigor8Diet.com

Nov. 3, 2017

This app is great. The macros (email templates) dramatically reduce response times, and you can set up rules to do almost anything you can think of (auto-responses, tagging tickets, sending notifications, etc). Also, Gorgias' customer service is excellent. Romain set up a demo before and after I installed the app, and then he helped integrate other apps we use so they show on the dashboard. The app is already great and probably going to get better and better, given the quality responses I've gotten from them so far.

Oct. 24, 2017

Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)

Oct. 23, 2017

Great app! Great support! Best value out there so far

Oct. 20, 2017

Great so far! Integrations are easy to set up and lots of good functionality to reduce number of repetitive tasks.

Oct. 18, 2017

Gorgias knows what they are doing. They definitely filled in a gap within the customer service category. Their customer support is awesome, extremely helpful and always updating their layout and adding more features. If you are looking for a customer support command center this is it.

Oct. 18, 2017

I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe. That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more efficient than before. What really excited me about Gorgias is how much better it's going to get as the team continue to increase the number of integrations and functionality. Bring on Instagram comments and DMs :-P

Oct. 16, 2017

Top support system with great functionality and support, features and refinements constantly being added.

Oct. 12, 2017

AWESOME! Has lifted our customer service game to a new level! Super easy integration with not just Shopify but lots of other apps. Highly recommended!

Oct. 10, 2017

Simple and intuitive, customer service has been prompt and effective. Great tool for small teams!

Oct. 9, 2017

Gorgias is a great app that has been very helpful in reducing our customer service time and improving our organization. It is super easy to use, integrates easily into Shopify and they are very responsive to questions. We definitely recommend it!

Oct. 6, 2017

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version. Highly recommended.

Oct. 5, 2017

Very happy with this app and the support from the Gorgia team. Super tight integration with Shopify. It has enabled us to significantly reduce down the time we have been dealing with customer service and deliver better, more accurate and timely information to our customers. Its a win both sides. It a proven to be an effective tool in our shopify stable of core apps. The macros are great at speeding up tasks that could have taken 12 clicks to just two! Game changer.

Sept. 28, 2017

We just installed and the support has been great. I love how the integration to my store works with their support software. I can view all orders my customers have purchased. it tells me the value of the customer (ie: how many dollars lifetime they've spent on the store) It allows my team to have quick access to the data they need to support my customers. Everyone should use it!

Sept. 26, 2017

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole? Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours. I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.

Sept. 21, 2017

This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.

Sept. 18, 2017

Really just a fantastic app. Built specifically for Shopify so it integrates perfectly. Their support team is also super-responsive and they're always rolling out new features in response to user feedback. I came from using Zendesk and HATED it, but Gorgias is the perfect Shopify ticketing system. Can't recommend highly enough!

Sept. 13, 2017

This apps is really really great. Thanks you so much for this usefull apps. Before Gorgias i had to read each mail, go to shoppify to find the order number, go to my supplier webstite to take the tacking number, go to facebook ... Now with gorgias it's really easy et very fast. And the support is so friendly and so quick to answer. Thanks you so much

Sept. 13, 2017

Thanks so much for this app, It's exactly what an eCommerce business owner needs in order to grow and sleep quietly the same time. Great customer support and always improving, super low price and dedicated team, Thanks!