Gorgias: AI, Helpdesk & Chat

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for us, in terms of Shopify integrations and functionality. We also really love the macros, and how intuitive and easy to use it is! Their customer service is also wonderful - they've answered every question promptly and thoroughly! 5 stars all around :).

Our team loves Gorgias. It has completely changed and streamlined our customer service process, and their customer support team is great. Many of the tweaks and feature requests we've made in the last several weeks of using the app have already been made.

2 months into our use of Gorgias we have had nothing but a positive experience. The app and integrations are working as advertised and the customer support has been spectacular. It is great to constantly also see improvements and additions being made to the platform. We cannot wait for the year to come!

We love using Gorgias. The transition from our previous platform went very smoothly and our team had no problem making the change with minimal training needed. The exciting part has been watching them realize just how much time they can save by using the macros and rules. We have a lot more of the platform to utilize, but the first month has been great and the support is 10 stars!

We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.

This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having that next to their order and shipping data is brilliant! It works well alongside your own Chat bot but can also perform much of the Chat bot functionality itself. Making sure a 'ticket' is assigned to the right person and outstanding tasks are done correctly ONCE are made easy. We've had some minor teething problems with syncing data but the support team are very responsive and very honest about situations and fixes. Loving it.

We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!

On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.

Great platform for use with Shopify! Very friendly team and the platform is fully customizeable with HTTP requests and other integrations. Also displays data from Shopify nicely.

Great app for managing customer service tickets all in one interface

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets. Forget the fact that it natively integrates with your Shopify store, Email,, Shipstation, Slack channel or Facebook Messenger applications BETTER than INTERCOM. Forget the fact that the macro's are basically dynamic and can be triggered using 'tags' which, as a Shopify customer, we all understand. Forget the that the native integration with Shopify allows you to PROCESS A RETURN in the app or automagically refund or duplicate the last order OR create a COUPON CODE for frustrated customers all within Gorgias. Sign up because Gorgias is GREAT! It's simple to use and they provide great customer support ... makes you wonder what CRM app they are using! Oh wait ... they use Gorgias too!

Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.

This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff is beyond awesome!

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

So far we are in love with Gorgias! The training and support are outstanding. Very intuitive program with lots of features that will save us a lot of time and energy. Love how it integrates all of our programs together. We feel like this will make us even more efficient and successful!

Early day's, but so far we have been unbelievably impressed with the team. The integration was up and running within a day, and our customer support team started to see the benefits immediately, They do what they say they do! Very impressed.

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.

We have just started using this platform and so far have found pluses with it. 1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets. 2. Support staff is very responsive to queries. 3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins so info is easier to read vertically.

Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!! Integration was easy and quick, and the guys are AMAZING and so helpful!! Thank you :)