Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
629
chart
#523
All reviews
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Dec. 21, 2017
We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins so info is easier to read vertically.
Dec. 13, 2017
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!! Integration was easy and quick, and the guys are AMAZING and so helpful!! Thank you :)
Dec. 13, 2017
I am a small business with a team of 3 or 4 I was using Zendesk for my needs in terms of customer comms and providing support through a small team. Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders. I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution. Nice job
Dec. 11, 2017
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)
Dec. 7, 2017
Fantastic! Perfect for maximising your CRM into one APP. Excellent customer service.
Nov. 24, 2017
Excellent support and tool. They are very patient and giving. I would recommend this app to any business.
Nov. 20, 2017
Berfore Gorgias it use to take 5 minutes to research a customers order. The Gorgias app has simplified our process and allowed us to answer customer in a timely manner. The best app has made the busy season easier.
Nov. 16, 2017
First time user of this sort of app. Just finding our feet now but the support team at Gorgias have been very willing to assist. Cycology
Nov. 13, 2017
Excellent support. Integration was as smooth as it could be, and functionality is very impressive. Solid app, solid company. Highly recommended.
Nov. 13, 2017
Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.
Nov. 10, 2017
After a grey-hair producing, extremely frustrating and expensive time with ZenDesk which failed on so many promises on their website regarding Shopify integration. Followed by a temporary switch to FreshDesk - I searched online and found Gorgias - and started a chat on their website, Romain offered to call me and during the call he listened and understood my issues and calmly talked me through his platform - he clearly understands Shopify and what is required - save the gray hairs, frustration and expense of everything else out there and sign up for this app! BEWARE we have found no other support desk which integrates with multiple stores, so if going elsewhere - make that your first questions as even if you have one Shopify store right now you will get more.
Nov. 7, 2017
We love using Gorgias. It is very seamless to use, beautiful, fast and the customer support is incredible. We were using another customer support platform for a few years and it never changed or improved at all. Gorgias constantly adds new features and integrations.
Nov. 6, 2017
We have tested other apps out there but none can live up to the great support of Gorgias AND how their hustling getting MANY app integrations!! The backend is stupid simple to use, very easy to keep track of all the tickets, integrations and so on all in a simple drop down menu. Ive sent in my recommendations and they have been very receptive. Thanks again for an awesome app and looking forward to the additions!!
Nov. 3, 2017
Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.
Nov. 3, 2017
We are really happy with Gorgias as it solves a major problem for us. We have 2 shopping carts in Shopify and setting up two more. We have email, live chat, Facebook and our recurring order app. You can just imagine how chaotic is was for our 2 customer service team members to open multiple stores and carts to help customers. While one was working on emails and the other taking calls they were working on the same customer half of the time. We were planning on hiring another person. With Gorgias we work more efficiently, saving time and money. Gorgias is easy to install and simple to use. Thank you for reducing the challenges we were having with such a simple solution. We love your customer support as well. https://www.Invigor8Diet.com
Nov. 3, 2017
This app is great. The macros (email templates) dramatically reduce response times, and you can set up rules to do almost anything you can think of (auto-responses, tagging tickets, sending notifications, etc). Also, Gorgias' customer service is excellent. Romain set up a demo before and after I installed the app, and then he helped integrate other apps we use so they show on the dashboard. The app is already great and probably going to get better and better, given the quality responses I've gotten from them so far.
Oct. 27, 2017
I've used a lot of software/apps for my business and many of them fail to get the fundamentals right. Gorgias is a delightful exception and does in fact make handling support cases easier...even enjoyable?! I have been using Gmail with a CloudHQ integration which accomplishes fairly similar things in terms of basic support functionality. That method is just clunky and doesn't offer any of the other valuable integrations like Shopify and Shipstation. I have just started working with rules and macros, but it seems like this will solve some major pain points. Right now the only reason that this isn't a five star review is the app seems like it needs a bit more development. It's awesome and very close to spectacular. The first day I started using Gorgias I went home and was telling my wife about how much I liked it, and she said it was the first time I'd ever done anything but complain about previous software :)
Oct. 24, 2017
Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)
Oct. 18, 2017
I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe. That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more efficient than before. What really excited me about Gorgias is how much better it's going to get as the team continue to increase the number of integrations and functionality. Bring on Instagram comments and DMs :-P