Gorgias

Nov. 29, 2017

Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.

Nov. 29, 2017

The only solution we have found, that has good Shopify integration, works with Facebook, e-mail and other channels and is simple to use.

Nov. 29, 2017

Good solution for small and middle-sized online shops. (Maybe for big ones too, but I have no such to check.)

Nov. 28, 2017

Simple in use but powerful customer support service. We faced a problem of building Support service in the short terms. Tried Gorgias, and are using it till now. It has all the things we need: good Shopify integration and customisation abilities. Also an important thing -- Gorgias developers answer fast and are open to conversation and discussion.

Nov. 27, 2017

So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!

Nov. 25, 2017

The software is very powerful. The interface is clean and beautiful. The macros and the tagging system, which can be color-coded and searched, are quite powerful. Love it!

Nov. 24, 2017

Excellent support and tool. They are very patient and giving. I would recommend this app to any business.

Nov. 22, 2017

Great app! Does everything we need! Great support too!

Nov. 21, 2017

We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as well as it's integration into Shopify kind of sucks. Gorgias platform was immediately intuitive the moment we installed the app. It's got every feature we were looking for, and displays data from our Shopify store about the customer we are currently interacting with. I'm super impressed with this platform and highly recommend it to anyone looking for a customer service handling solution.

Nov. 20, 2017

Berfore Gorgias it use to take 5 minutes to research a customers order. The Gorgias app has simplified our process and allowed us to answer customer in a timely manner. The best app has made the busy season easier.

Nov. 16, 2017

First time user of this sort of app. Just finding our feet now but the support team at Gorgias have been very willing to assist. Cycology

Nov. 16, 2017

We looked at everything. Zendesk, Help Scout, etc. While those systems are prettier and have fancy mobile apps, this one gets things done. The shopify integration and facebook messenger integration is unlike anything else. We were struggling to respond to problems via email and this solved everything.

Nov. 14, 2017

Exceptional customer support and a tool that does what it says on the tin. Not the cheapest solution but worth every penny as it saves us hours of monitoring multiple customer support channels.

Nov. 13, 2017

Excellent support. Integration was as smooth as it could be, and functionality is very impressive. Solid app, solid company. Highly recommended.

Nov. 13, 2017

Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.

Nov. 10, 2017

After a grey-hair producing, extremely frustrating and expensive time with ZenDesk which failed on so many promises on their website regarding Shopify integration. Followed by a temporary switch to FreshDesk - I searched online and found Gorgias - and started a chat on their website, Romain offered to call me and during the call he listened and understood my issues and calmly talked me through his platform - he clearly understands Shopify and what is required - save the gray hairs, frustration and expense of everything else out there and sign up for this app! BEWARE we have found no other support desk which integrates with multiple stores, so if going elsewhere - make that your first questions as even if you have one Shopify store right now you will get more.

Nov. 9, 2017

So far this app is great. my customer service agent is using it and seems to work really well. easy to navigate and also love the features

Nov. 7, 2017

We love using Gorgias. It is very seamless to use, beautiful, fast and the customer support is incredible. We were using another customer support platform for a few years and it never changed or improved at all. Gorgias constantly adds new features and integrations.

Nov. 6, 2017

We have tested other apps out there but none can live up to the great support of Gorgias AND how their hustling getting MANY app integrations!! The backend is stupid simple to use, very easy to keep track of all the tickets, integrations and so on all in a simple drop down menu. Ive sent in my recommendations and they have been very receptive. Thanks again for an awesome app and looking forward to the additions!!

Nov. 3, 2017

Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.