Gorgias: AI, Helpdesk & Chat

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole? Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours. I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.

Awsome application for keeping track of support tickets connected to orders or just product related questions. The love the rules and macros so you can customize for your needs. Great updates frequently.

Easy and super powerful saving us tons of time everyday vs Zendesk. Great support too

Great app! Has really helped us organize our customer service efforts. They also have a speedy response rate to any issues we may have had.

Excellent customer experience! So much is customizable and tailored to fit our needs. We look forward to continuing with Gorgias.

We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.

Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.

This app is great, fulfilled basically all the needs that our store customer support department needed. (Integrate with gmail, facebook,UPS, orders and customer profile). special thanks to Romain Lapeyre, great demo and customer service experience. It would be even better if there is a yearly plan with discount :)

Support from Gorgias (esp Romain) has been above and beyond expectation. They really care about helping if you have questions or problems. Integration of support with Shopify is great. Really looking forward to seeing new features added in the future. Keep up the good work!

Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias. Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received. What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.

Works incredibly well. Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched. Plus their support is always available and happy to help!

I've only been using Gorgias for a short while but I'm blown away by how much they care about their users and their product. I haven't been able to explore all the features yet since my volume is low but it is very impressive and the guys behind it have been incredible with support, even offering one-on-ones to sort out any issues. This is the way support needs to be in 2017+. Great app!

Absolutely the best customer service app on shopify! Seamless integration and 5 star service from Romain.

Best all in one support platform on Shopify. Easy to set up and use, great customer service. The app is very developer friendly. It's a must have.

Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat

Great atention and cool app. Thx.

Great Helpdesk with shipstation integration.

I can't say enough awesome things about Gorgias. Finally an app (and development team) that really care and "get" the problems that small businesses have and then they built this amazing CRM that WORKS!!!! This app is a game changer. Update: 2020 and we're still loving gorgias!!

At Sunski, we focus on delivering a personalized experience to our customers. We were initially using Zendesk, but had access to a limited amount of information about our customers. Gorgias gives us a full visibility on the customer profile, so we can personalize each response - no need to open up all our apps and new tabs. I also love the macros because they save me so much time. For example, If a customer's order is lost, then I just add my Macro that connects with Shopify and re-creates their order! No need to waste time in creating another order manually. The Gorgias team is also super helpful in seeing that any requests or suggestions I have about the app are evaluated and implemented. When we first started to use it, they even came to our office to help us set it up and become familiar with it. Definitely excited to keep working with them and know that they are always there to help!

⅓ of our requests are about shipping replacement items. We’ve connected Zapier with Gorgias, this way, we are able to ship a new item to the customer in one click. Another thing we like is the ability to edit orders in Gorgias, without having to jump between the conversation with the customer & Shopify. Huge time-saver.