Gorgias: AI Helpdesk & Chat

Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat

Great atention and cool app. Thx.

Great Helpdesk with shipstation integration.

I can't say enough awesome things about Gorgias. Finally an app (and development team) that really care and "get" the problems that small businesses have and then they built this amazing CRM that WORKS!!!! This app is a game changer. Update: 2020 and we're still loving gorgias!!

At Sunski, we focus on delivering a personalized experience to our customers. We were initially using Zendesk, but had access to a limited amount of information about our customers. Gorgias gives us a full visibility on the customer profile, so we can personalize each response - no need to open up all our apps and new tabs. I also love the macros because they save me so much time. For example, If a customer's order is lost, then I just add my Macro that connects with Shopify and re-creates their order! No need to waste time in creating another order manually. The Gorgias team is also super helpful in seeing that any requests or suggestions I have about the app are evaluated and implemented. When we first started to use it, they even came to our office to help us set it up and become familiar with it. Definitely excited to keep working with them and know that they are always there to help!

⅓ of our requests are about shipping replacement items. We’ve connected Zapier with Gorgias, this way, we are able to ship a new item to the customer in one click. Another thing we like is the ability to edit orders in Gorgias, without having to jump between the conversation with the customer & Shopify. Huge time-saver.

We made the switch to Gorgias from LiveAgent a few months ago and it has been absolutely amazing! My reps no longer need to switch from system to system, taking away valuable time from responding to customers. Having customer information readily available on the sidebar in each ticket is insanely helpful and provides for extremely quick responses to our customers! We've expanding quite significantly from roughly 80 emails per day to about 800 per day quite literally overnight and Gorgias has been beyond helpful every step of the way!