Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
594
chart
#570
All reviews
Review RSS Feed
Dec. 6, 2023
The absolute best eComm helpdesk backed by an incredible support team! Working with Gorgias and their team of experts is nothing short of wonderful!
We're over 🌙 to hear about your swift and seamless experience with us, Team! High fives for the amazing journey with our Support Team - for their immediate assistance and lightning-fast response. Going above and beyond is just how we roll, and we're thrilled to have been able to live up to your expectations. Thanks a bunch for your kind words, and here's to more hassle-free moments with Gorgias! 🌟
Nov. 15, 2023
5 stars speak louder than words! We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟
Oct. 30, 2023
Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery! Thank you for your kind words! 🙏 We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far. Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
Oct. 25, 2023
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏 We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
Oct. 13, 2023
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏 We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated. Thank you so much on behalf of everyone here at Gorgias! 🤗
Sept. 21, 2023
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team! We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job. If you ever need more assistance, you know where to find us. 🙏
Sept. 21, 2023
Really great support when needed.
That's just who we are! 💪 And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air. Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂
Sept. 15, 2023
very good App, Service and Support-Team
Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)
Sept. 12, 2023
Best tool integrated with Shopify. Their team is agile, delivering multiple quality of life updates upon the time.
Hi, Hestiia!! Thank you so much for your positive review! 😊 We're thrilled to hear that you find our tool to be the best integrated with Shopify. If you have any suggestions or feedback, please don't hesitate to share. We're here to serve you!
Sept. 11, 2023
A great solution for the multiple ways for the different ways customers communicate with our store. Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what. With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well. The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses. The personalised onboarding and support are great also. Highly recommended product.
🌟 Thank you for your glowing review! 🌟 A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable. Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share. Cheers to smoother operations with Gorgias! 🚀
Aug. 23, 2023
I love Gorgias and the way it makes CX seamless - I've tried multiple other helpdesks and Gorgias has been my absolute fav so far!
Wow, we're absolutely thrilled to hear that you love Gorgias and how it's rocking your customer experience! We totally get that there are many options out there, so it's awesome to be your top pick. Thank you for sharing! 🙌 If you ever want to chat or need anything at all, we're here and ready to help. Keep enjoying Gorgias and that smooth CX flow! 🚀🌟
Aug. 21, 2023
Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved. Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)
What to say... This is simply 🎶 to our ears. Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times. We sincerely look forward to having you onboard for many years to come. 💛
Aug. 17, 2023
Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!
What a pleasure to hear that we are loved that much. Thank you for that! 💜 We'll keep striving to improve in each segment of our service, to keep up with your great impression about us. 🙏
Aug. 15, 2023
Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features. What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction. All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked. Highly recommended!
Gorgias for the win! 🏆 We couldn't be happier to hear about the experience you've had with us, Team. That's exactly what we're all about - an AMAZING platform with an UNPARALLELED Support Team. We'll do our best to keep up that way and to carry on providing great service to you and all the Gorgians out there! 💛
Aug. 14, 2023
This app has made our life a lot easier with automations and was pretty easy to set up. Customer service is very prompt and helpful!
Short and sweet! 😊 We're truly flattered when we receive a confirmation that our hard work really pays off. We'll make sure to keep up the good work and make your life even easier. 🙏
Aug. 14, 2023
My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.
Hi Sheertex team! Thank you for sharing your feedback with us! We're thrilled that you've experienced a significant speed boost with Gorgias and found our platform beneficial for your integrations. We value your input on reporting and automation, and we're actively working to enhance these areas to better meet your needs. Your satisfaction is our priority. 🚀✨
Aug. 7, 2023
Great customer support; they were able to help with issues integrating into the new system quickly and efficiently! Although my team has been having technical issues in some areas, the support team has been very helpful in getting us back on track.
Hey, Freedom Street Garage Team (simply loving the name)! 😉 Thank you so much for taking the time to let us know of the great experience you had with our Integrations Team. It's highly appreciated. We're very proud of the way our Crew works and we're always happy to hear that they've managed to reach your expectations. Here's to many more years in front of us! 🥂
July 26, 2023
Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!
Hi Primal Kitchen Team, Thank you so much for taking the time to share your lovely feedback about your experience with us! 🌟 Your kind words warm our hearts and brighten our day! We are thrilled to hear that Marijana provided courteous and professional service, going the extra mile to ensure you felt well-informed and at ease. It's our mission to deliver excellence, and it brings us immense joy to know that we succeeded in meeting your expectations. 🍀
July 14, 2023
We recently had an amazing experience with Gorgias! Their platform was incredibly user-friendly and efficient, making it easy to manage customer support needs. The team behind Gorgias was knowledgeable and helpful, providing great service whenever we needed assistance. We were impressed with how seamless the entire process was, from getting started with the platform to resolving any issues that came up. We would highly recommend Gorgias to anyone looking for a top-notch customer support solution. Thank you so much for all your help!
Fantastic! ✨ Anytime, Team! What an honor to hear that you found both our Team and our platform to be truly great. We'll do our best to continue to live up to your lovely impression of us. Feel free to contact us whenever you need our help or have questions for us, we'll be more than happy to assist you. 🤗
July 13, 2023
Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.
We adore hearing that - what more could we ask for? We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help. Thanks so much for the shout-out, we truly appreciate it. 🙏