All reviews

Rating Breakdown

  • 5
    83% (525 ratings)
  • 4
    5% (29 ratings)
  • 3
    1% (6 ratings)
  • 2
    2% (11 ratings)
  • 1
    10% (61 ratings)

Reviews with Text

  • 98% (619)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 24, 2024

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi, Team! Thank you so much for your wonderful review! ๐ŸŒŸ We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify. It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience. Thanks again for your support! ๐Ÿ™

5 / 5 Share

May 21, 2024

Great support from Emilija, super friendly and so helpful! Absolutely always feel supported by Gorgias

Store

CafePod

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi, CafePod Family! Our Emilija is a true ๐ŸŒŸ, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you. If you ever need further assistance, we'll be just one message away. ๐Ÿ™

5 / 5 Share

May 7, 2024

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us. All the features proposed by Gorgias are user-friendly and easy to use.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your kind words, Team! ๐Ÿ™ We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas. We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! โœจ

5 / 5 Share

April 23, 2024

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi Guud Woman! Thank you so much for your wonderful review! ๐Ÿซถ๐Ÿป We're happy to hear that you're enjoying our platform and are here to support you along the way! ๐Ÿš€

5 / 5 Share

April 19, 2024

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! โœจ We truly appreciate your support and are delighted to know you had a great experience. Looking forward to having you on board for a long time!

5 / 5 Share

April 16, 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Store

Rumpl

Using app

Over 3 years

Total reviews

10

Average rating

5.0

Developer Reply

Dear Rumpl Team, Thank you so much for taking the time to share your positive experiences with Gorgias. ๐Ÿ™ We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size. At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you. We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out. We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! โœจ

5 / 5 Share

April 12, 2024

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Using app

About 2 years

Total reviews

5

Average rating

3.6

Developer Reply

Dear Tour Striker Crew, Thank you so much for your kind words and for taking the time to share your experience with us! Weโ€™re thrilled to hear that youโ€™ve been satisfied with the Gorgias app and our customer service over the past two years. ๐ŸŒŸ Weโ€™re also excited that youโ€™re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we canโ€™t wait for you to try them out. Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! ๐Ÿค—

5 / 5 Share

April 4, 2024

So grateful for the quick and responsive support team at Gorgias!

Using app

About 3 years

Total reviews

10

Average rating

5.0

Developer Reply

We're delighted to hear that you've had a positive experience with our Support Team! Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thanks once again for this ๐ŸŒŸ review!

5 / 5 Share

April 2, 2024

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi, Aletheia & Phos Family! Thank you so much for sharing your positive experience with Gorgias! It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes. We're looking forward to having you on board for a long time. ๐ŸŒŸ

5 / 5 Share

March 27, 2024

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback, Team! We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential. Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. ๐Ÿ™

5 / 5 Share

March 25, 2024

The support from gorgias was very patient and friendly and helpful.

Using app

About 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for taking the time to share your positive experience with Gorgias! Delivering excellent customer service is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Your kind words mean a lot to us and serve as motivation to continue providing top-notch support to all our customers. Thanks again for your ๐ŸŒŸ feedback. We truly appreciate it!

5 / 5 Share

March 20, 2024

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day. Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us. Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.

Store

NoCry

Using app

20 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing your review, NoCry Team! ๐ŸŒŸ We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business. Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input. We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! ๐Ÿ’›

5 / 5 Share

March 19, 2024

Store

Veer

Using app

About 1 year

Total reviews

10

Average rating

4.9

Developer Reply

Dear Veer Team, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, feel free to reach out. We sincerely appreciate your support! ๐Ÿ™

5 / 5 Share

March 19, 2024

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Silverette Usa Crew, We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. ๐Ÿ™ Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! ๐Ÿค—

5 / 5 Share

March 19, 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Using app

Over 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your wonderful review! We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows. It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about! We're here to support you every step of the way! ๐Ÿ™

5 / 5 Share

March 15, 2024

Using app

24 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! ๐Ÿ™‚

5 / 5 Share

March 15, 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! ๐Ÿซถ๐Ÿป We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded. Thanks again for choosing Gorgias! โญ๏ธ

5 / 5 Share

March 13, 2024

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for reviewing us, Bryan's Gifting! ๐Ÿซถ๐Ÿป

5 / 5 Share

March 12, 2024

Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,

Store

Caci

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Caci, Thank you for sharing your experience! ๐Ÿคฉ Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized. Whenever you need help, we're one message away! ๐Ÿซถ๐Ÿป

5 / 5 Share

Feb. 26, 2024

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Dear Wild Nutrition Team, Thank you so much for taking the time to leave these ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! ๐Ÿค—