Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#1,002
All reviews
Rating Breakdown
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April 7, 2023
Don't think twice about making the switch if you are on the fence. Our company had been using Zendesk for over 10 years when we made the switch. Not only do we love the features of Gorgias more than Zendesk, but the cost is substantially lower. I am also impressed with the level of customer service they provide. We made a mistake on our end and they actually took care of us! We did not have any expectations, but their response to our situation was swift and extremely classy! Thanks again Gorgias team, we look forward to many years with you. Grip Studs/Zipline Gear
What a fabulous way to start this week! ⭐️ Thank you very much for taking the time to share your feedback - this is exactly the sort of experience we want you to have! We will make sure to work even harder and stay in a different class, having you on board for another decade (or more 😉). Once again, we truly appreciate your lovely comments, and rest assured that they will be forwarded to everyone on the Team. 🙏
April 5, 2023
Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.
We’re elated to learn that you’re enjoying your Gorgias journey and that we have exceeded your expectations! You and all the Teams out there who decided to join us are our motivation. We’ll continue to work on maintaining top-quality service. 💛
April 4, 2023
They always help me instantly - they are in your corner as well. Thank you Vio for your speedy response and help <3
Yes to this lovely review! 🙏 Thanks a bunch for taking the time to tell us about your experience with Vio! She's truly the best and we’ll make sure to share your kind words with her and the rest of the Team. 💛
April 4, 2023
We made the move from Zendesk a week ago and can already tell we made the right decision! From the onboarding to our internal reporting, this has felt like a huge upgrade. Features we were told about during our sales calls actually work in the way we hoped and we know as we learn more about the functionality, the more we will be happy with our switch. One of our main reasons to move was the Instagram integration Gorgias offers, we are thrilled to truly have our team on one screen, instead of bouncing around a bunch of apps!
A thousand thanks to you, Melanie! This kind of feedback is exactly what we love to see, and we’re sincerely pleased to hear that we’re delivering a 5-⭐️ service. Never ever forget that we’ll always have your back! 🤗
March 31, 2023
Brilliant platform. Easy to use. Customer support is outstanding. Would highly recommend for any ecommerce brand needing an easy way to manage customer support and social media tickets
Thank you for your kind words! 🙏 It’s a pure joy to know that you sincerely love Gorgias. We’d like to make sure that you remain satisfied, so if there’s anything that we would be able to assist you with, you know where to find us. 🤗
March 30, 2023
Responsive team, with a robust platform that is regularly updated and enhanced. Gorgias has provided the tools and support our business has needed to continously scale up.
Dear Team, we truly appreciate you taking the time to share your impressions about our crew and our platform. We’re truly thrilled to see that we’re making a positive impact. We look forward to having you on board for a long time! 🙏
March 30, 2023
An excellent option for Shopify+Whatsapp integration. So far so good. The best option after trying other competitors.
How delighted are we to read your feedback! 🙏 We pride ourselves in offering the best in terms of service and reliability… It seems we’re doing a really good job. Thank you, Team! 🤗
March 29, 2023
Gorgias is an amazing app and has been instrumental in our customer support team's success. Their team is always helpful. Our recent need for help with their support team was resolved efficiently and successfully.
It is fantastic to hear that you’re enjoying our amazing platform! 🙏 If you have any idea that you’d like to us implement, or if there’s anything else we can do to make your experience even more enjoyable, we’d be more than happy to have a nice chat with you and your Team. 😊
March 28, 2023
Their team has been providing support and assistance ，and responding to questions in a timely manner. Then will also consider our actual usage when handing over more features to us!
We truly appreciate you taking the time to write this review, Team! 🙏 We’d like to ensure that you’re provided with the best experience we can offer, so if there’s anything that we can do, your Gorgias Crew will always be there to save the day. 🤗
March 27, 2023
Their support team is always there to help. Can't thank the team enough. Highly recommend Gorgias to any company utilizing Shopify as their helpdesk.
We’re so delighted to hear about your experience! 🎉 What we strive for is to be the best. Thank you so much for sharing your feedback and for choosing us in the first place. 🙏
March 27, 2023
Honestly can't imagine life without Gorgias now! It saves so much time as we have templates for all of the most common customer service questions, and we've created an online help centre where customers can find replies to common queries without having to get in touch, which has further reduced the number if enquiries. The support team at Gorgias are really helpful and friendly too. Would definitely recommend :)
Thank you for writing a short story about your experience with us, Team! 💛 It truly makes us happy to hear that you are enjoying our platform. If you have any idea about a feature that you’d like us to implement, or if there’s anything else we can do to make your experience even more enjoyable, we’ll always be at your disposal. 😉
March 23, 2023
I love Gorgias! The app is perfectly integrated with Shopify, couldn't live without it. And their customer service responds in a few hours (normal you will say for a customer service app x) Keep it up!
Reading this wonderful message while enjoying today's first cup of coffee - is there a better way to start a day? 😀 Our Team will be thrilled to read this lovely feedback of yours. Delivering exceptional support is what we're all about, and that'll never change!
March 23, 2023
The agents I have interacted with were very knowledgeable and quick with their responses to my requests. Thank you!
Thanks a bunch for giving a shout-out to our astounding Support Team! May we continue to provide you with our award-winning service for many years to come. 🤗
March 23, 2023
Love this app. Great software and customer service. Integrates well with my tech stack (Shopify etc.).
Using app
About 3 years
Total reviews
3
Average rating
5.0
Dear Team, It makes us extremely happy to read about your experience with us. Thank you so much for sharing it with everyone! We’ll definitely make sure to keep up the good work so that your journey with us gets even more enjoyable in the future. 🙏
March 20, 2023
Gorgias has been so helpful in managing our inbox and providing better support to our customers. They are so responsive and willing to help build workflows/rules and layouts that better support our support team. I've worked with Gorgias on other clients, and they all love what the helpdesk has had to offer.
We’re so thrilled to know that your experience with us has been a great one! It's always our top priority that you remain happy with the service you're receiving. If there's anything else that we could assist you with, you already know where to find us.
March 20, 2023
Not really understanding some of the recent negative reviews of Gorgias. This is hands down the best customer service app we've used and it is constantly improving to keep up with the changing nature of support. We are a Shopify Plus user with five stores running through a single Gorgias account and the experience is seamless. Add to this a transparent product road map with the ability for users to upvote and suggest improvements, along with a very responsive customer support team, and you've got yourself the best support app for your Shopify store.
What a wonderful message to read on this first day of spring! 😊 We couldn't possibly be prouder of our Team, always ready to do everything in their power to make things happen. Your more than just kind words are our driving force and rest assured that we'll keep up the good work! 🙏
Nov. 16, 2022
Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.
Nov. 16, 2022
We've been using Gorgias for almost a year (after migrating from Zendesk) and it has made our lives considerably easier. Handling tickets is super easy, the tagging system is intuitive, and we have integrated Gorgias with all the apps and systems we use, which saves us a lot of time.
Nov. 10, 2022
Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.
Nov. 4, 2022
Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.