Hertwill: EU & US Dropshipping
Sell the highest-quality dropshipping products in the world.
Rating
4.6
feedback
77
chart
#3,525
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
31%
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Less than a year
52%
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More than a year
1%
Reviews Summary
Hertwill, a Shopify app for fulfillment, has received mixed reviews from users. Positive aspects include reliable order processing, quality products from EU suppliers, responsive customer support, easy integration with Shopify, and a good range of products. However, negative aspects mentioned include slow customer support, errors in stock levels and shipments, high pricing compared to brands' own webshops, and expensive shipping costs for some markets. Despite these drawbacks, many users still recommend the app for its overall performance and features.
Highlights
Review RSS Feed
All reviews
Jan. 9, 2026
Hertwill is a reliable fulfillment partner. The Shopify integration works well, orders are accepted and processed automatically, and tracking is added once the order ships. Product quality and EU suppliers are a big plus. Recommended for serious stores.
Jan. 20, 2026
UPDATE TO REVIEW IN THE BOTTOM OF THE TEXT!! slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!! Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t. UPDATE 2026-01-20: I asked to have my email changed. They finally did and now my whole Hertwill account is gone! I immediately reach out to Joseph, the founder of Hertwill, as he had recently emailed me. I told him the account was gone and I sent him screenshots. He said maybe it was because of the e-mail change. I told him that I had asked for an emailchange, not to get my account deleted. He responded that I should log in with my new email but I was already logged in and sent screenshot again showing that there was no dashboard, no orderhistory, no importlist etc, just a huge sad emoji cover the entire screen where the dashboard should have been, saying "something went wrong". Joseph just left the ongoing e-mail conversation completely ignoring that I can´t manage my Hertwill account! THIS IS SERIOUS!! I´m telling him my account is gone! subscription and all! I paid 39Euros 6 days ago, and I can´t use my account! And he don´t give a crap about it! This all happened after me giving my previous 1 star review of Hertwill, and founder Joseph answers a bull**t reply to the review trying to save his a**. He also sent me a very disrespectful email, right after replying to my review, criticising my webshop, basically saying it´s ugly. I am not interesting in getting hunt down and horassed by the founder of Hertwill who dosen´t want to own up to Hertwills mistakes and gets offended by an authentic review. And about my previous review, I did not say that brands sell their products lower than their wholesale price on their own stores, I said that their "wholesale" on Hertwill sometimes are higher than their RETAILPRICE on their own stores. And the unanswered emails to the customer service was ABOUT the card that they had claimed was working without extra authentication but did´t seemed to anyway. The "failed" icon never changed status, even when it was extra authenticated or not, or when it was working or not, so it was impossible to know! Weeks earlier I had asked them to change my email since I had changed domain, and they said they would, not telling me that I hade du ask for the change from my previous email. The issue was totally ignored. After the third mail, customer service was sweet and took full accountability, unlike Joseph, the Hertwill founder, who in the reply to my review blames this on me and only takes partial accountability. This is just unbelievable ... I seriously loved Hertwill from the beginning, I never expected it to become this nightmare...
Thanks for the feedback, and sorry you had this experience. We understand the frustration and we should have handled parts of this better. Regarding the delayed order, the reason it wasn’t shipped was that the payment for that order did not go through. Your bank required additional authorization, and when a payment fails, the fulfillment process stops automatically. How this normally works in Hertwill: an order is placed in your store, it’s sent to Hertwill automatically, we charge the merchant, and only then the order is shipped. If the charge fails, nothing moves forward. You can always see the status of every order, including payment issues, in the Hertwill Orders page after logging in. Our support team did send several emails about the failed payment, but unfortunately your contact email had changed, so those messages didn’t reach you. That part is on us. This also happened during the holiday season, when volumes were unusually high. Not an excuse, but it did contribute to slower responses than we aim for. On pricing: no brand sells products on Hertwill cheaper than their wholesale price. Wholesale prices are set by the brands themselves. We consistently push brands to offer the best possible wholesale pricing and many do, though some still need improvement. Our recommendation to merchants is always to focus on products and brands they can realistically add value to, not compete purely on price. Competing on price alone is usually a race to the bottom, and rarely ends well for small stores. We’re sorry about this and we take the feedback seriously. Things aren’t perfect, but we’re actively fixing the gaps in our processes and support. For future orders, please make sure the payment method goes through.
Dec. 6, 2025
Quite bumpy experience so far. Many errors in the stock levels (ordered products appear to be out of stock after the order -> disappointed customers), also errors in shipments. For example they forget to send an order or shipped wrong products. In my shop the amount of Hertwill errors have been over 15% which makes it very difficult to start a new shop if you cannot rely on the supplier and the result of many orders is a disappointed customer. The products are high quality but pricing can be a bit challenging as in many cases the brands are selling the products cheaper at their own webshops. It would be a 5 star partner if it worked.
First of all, congrats on the strong sales. We’re genuinely sorry for the issues you ran into. The holiday season created exceptionally high volumes. We expected a busy period, but the spike was still higher than anticipated. Credit where it’s due: you and other merchants did a great job driving sales. Some brands and suppliers struggled to keep up, which led to stock mismatches, delayed shipments, and a few fulfillment mistakes. On pricing: brands set their own wholesale prices on Hertwill. We continuously push them to keep pricing competitive, but not all brands are there yet. Our recommendation is to work with brands where the pricing and positioning make sense for your store, and not rely purely on price competition as a selling point. Things aren’t perfect and we won’t pretend otherwise. Reliability has improved since the holiday peak, and we’re continuing to invest in better stock syncing, clearer order visibility, and tighter brand standards. We appreciate the honest feedback. If everything worked flawlessly, we agree it would be a 5-star partner, and that’s still the bar we’re working toward.
Nov. 18, 2025
Hertwill has been a pleasant experience so far. Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.
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