All reviews

Rating Breakdown

  • 5
    48% (43 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    14% (13 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 25, 2020

I use this app to track what my customers are doing and where I can improve. The recordings work the best that I've ever seen an app make them work.

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 13, 2020

Love it. Incredibly valuable insights at a highly affordable cost. Would recommend to folks getting started on their e-comm journey in particular.

Store

Fyrian

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2020

Awesome! Very helpful spy tool. It allowed me to watch my visitors closely and know their reactions so I can upgrade my website for better sales. Cheap billing rate too.

Using app

7 days

Total reviews

4

Average rating

4.8

1 / 5 Share

May 23, 2020

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

Using app

2 months

Total reviews

3

Average rating

1.3

5 / 5 Share

May 13, 2020

very helpful tools its allow me to navigate my visitors and know what they need to upgrade my website thanks HotJars

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2019

I use this app to review the visitor recordings. Getting insight on how your customers navigate your site is imperative. It also provides visibility to errors on your pages that your customers are experiencing.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2019

this app was easy to install really like it hope to solve website problems now no problem on the installation and am not even an IT guy

Using app

28 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 29, 2019

This app is a game changer. Seeing what the customer sees and how they react to the store gives you so much feedback on what you should do in order to increase the conversion rate. Really appreciate this app!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2019

The app very helpful for me to detect my store visitor and I Happy use hotjar make me easier working

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2019

I use this app to review the visitor recordings. Getting insight on how your customers navigate your site is imperative. It also provides visibility to errors on your pages that your customers are experiencing.

Using app

Almost 2 years

Total reviews

8

Average rating

4.5

1 / 5 Share

Sept. 5, 2019

Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.

Using app

2 months

Total reviews

3

Average rating

2.0

5 / 5 Share

Aug. 26, 2019

This is Mandatory. I Stopped counting the number of times I found mistake, dead urls, bugs etc... Ciao

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2019

For a Free app, hotjar is very helpful thanks to the makers 100 percent. Honestly, for me, its only missing 2 things that I think would be very helpful. Create an app for my iPhone that makes a sound when someones on the page along with the rest of these great features already, I guaranty us iPhone users would be willing to pay a buck or 2. Thank you I'm in and no it did not mess up my page at all Ps, if we can narrow in on the city would be great

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2020

slick little app. I love it. thank you. Would be nice if there were some more visual text chat options (ie: if we could drag it to the part of the screen we want so it doesnt get in the way with our website design). However, still 5 star app. loving the new-ish pricing model too! thank you

Using app

12 months

Total reviews

14

Average rating

5.0

5 / 5 Share

Aug. 1, 2019

good and like using it especially the report, perhaps need more time to get more data and get more feedback on it. so quite ok!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 29, 2019

Aplicativo fenomenal, consegui alguns insights muito bons para melhorar meu site, parabéns de verdade aos desenvolvedores pela qualidade!!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2019

Works perfectly. Very easy to setup. Definetively, Hotjar's the best tool for session recordings and heatmaps :)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2019

very good app, but why there have a feedback flag in our store and that is not good flag.if anyone of developer see this ,pls help.

Using app

6 months

Total reviews

1

Average rating

5.0

1 / 5 Share

June 27, 2019

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

Store

Idizio

Using app

16 days

Total reviews

1

Average rating

1.0

1 / 5 Share

June 18, 2019

Not good at all! This messed up my theme and I still cant figure out what the app changed in my theme, I deleted the app but still my theme is messed up!

Using app

About 14 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hello, our application does NOT edit the theme whatsoever. We leverage Shopify Scripts API to append the Hotjar tracking code through that Shopify controlled protocol which has no changes to the theme itself. Sorry to hear something happened to your theme. I would suggest looking at what other apps or changes have been made to address the issue.