Hotjar Install
Truly understand how your visitors interact on your site.
Rating
4.7
feedback
64
chart
#104
All reviews
Review RSS Feed
July 19, 2025
June 3, 2025
very good in use over the browser - on mobile really not convenient
Hi, can you let us know what you mean about not being convenient in mobile? Hotjar isn't device or breakpoint specific and tracks the same way on all. Thanks!
July 16, 2024
I highly recommend this app to fellow store owners. It took me no time at all to set up Hotjar, and now I have access to invaluable insights into customer behavior. The app ensures I never lose tracking of Hotjar so I can always be able to understand visitor behavior on my site.
July 10, 2024
This is not affiliated with Hotjar.
We do work with Hotjar to ensure a great experience and integration with Shopify. You are correct that we are not directly affiliated with Hotjar and Hotjar does NOT have an official Shopify app. They partner with apps like ours to provide Shopify integration service. This is why we clearly state "We are not affiliated with Hotjar itself and have no ability to manage your account with Hotjar Ltd." in our our Shopify app description.
May 10, 2024
I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!
Dec. 10, 2023
One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're paying for a premium version on Shopify. When I reached out to customer service they said the fee paid Shopify is just to keep the app embedded/active. The real prenium version is what you purchase on their website. I think there's 2 of this app on Shopify, let me just say don't waste you time. Absolutely useless.
Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer video or added costs. You may be referring to the Hotjar service itself when referencing customer videos and premium costs (Hotjar is free for many but does charge for high volume stores). We have no direct affiliation with Hotjar, though we help thousands of stores use it successfully as it’s a fantastic customer behavior tool.
Jan. 3, 2023
I can not receive support. I asked dozens of times if the system was fully installed, but I could not get an answer.
Hi, we responded back to your single request in December that no theme editing is required for our application. If you had any questions about your Hotjar account, you will need to reach out to Hotjar Support directly at hotjar.com.
June 11, 2021
i had the original app last year when i first launched then deleted it as it started charging me . re-downloaded this year but its not giving me access to recordings via shopify. where is the app?
Dec. 19, 2020
We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing [email protected] that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.
Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at [email protected]? If not, please do so and we can help with whatever questions you have.
July 13, 2020
Love it. Incredibly valuable insights at a highly affordable cost. Would recommend to folks getting started on their e-comm journey in particular.
June 23, 2020
slick little app. I love it. thank you. Would be nice if there were some more visual text chat options (ie: if we could drag it to the part of the screen we want so it doesnt get in the way with our website design). However, still 5 star app. loving the new-ish pricing model too! thank you
July 26, 2019
Works perfectly. Very easy to setup. Definetively, Hotjar's the best tool for session recordings and heatmaps :)
April 4, 2019
Brilliant app, has helped us improve our customer experience massively, provides a huge insight into customer behaviour
March 20, 2019
Very easy to install. Done in a minute! I would recommend this to everyone who has no real experience in coding :)