Hyperspeed EXTREME Page Speed

I'm sorry to hear about your experience! We've sent a few responses to your support tickets, but it looks like they may not be getting through. We have some additional optimizations that should help with speed and we'd love to get them up on the store. If you wouldn't mind reaching out to [email protected] with an alternate email, we'd love to make your experience right!

Sorry for the confusion! To clarify, the PageSpeed score was so high because someone had added code to trick PageSpeed into reporting that the site is faster than it is. The code was deliberately hidden so it's hard to find, but it checks if PageSpeed is looking at the store and won't load some of the website if it is. Unfortunately, fooling PageSpeed like this doesn't help with SEO or conversions. Only actual load times matter for search rankings and sales. This code makes the site slower as it uses outdated JavaScript that blocks the page load. This technique is called cloaking and can result in penalties from Google. Shopify also warns against these practices in their article here - https://performance.shopify.com/blogs/blog/don-t-get-scammed-by-fake-performance-experts-and-apps We cleaned up this deceptive code from the theme in order to actually speed up the store and to ensure Google does not penalize it. While this meant that the PageSpeed audit scores dropped, this is because the real speed was being shown, and not the fake score. Please let us know if you decide to reinstall the app and we'd be happy to optimize it again!

Thank you for your feedback. I'm sorry to hear about your experience! To clarify, it can be a bit tricky to compare individual audits as each PageSpeed audit can have a lot of variance. The same site with no changes can have very different scores. I'd love to investigate further and help boost your site's speed. I've reached out directly by email and hope to hear from you soon!

Sorry to hear about the experience you've had! We've investigated and it looks like Hyperspeed was uninstalled during the code removal process. After clicking Remove Theme Changes, it can take a couple minutes to finish cleaning the store. As uninstallation prevents us from accessing the store, Hyperspeed wasn't able to complete the code removal process to fix your images. Safety is our first priority, which is why we've added a preview system to allow our optimizations to be checked before anything is published. Unfortunately, not every optimization works perfectly with every theme as optimizing code can result in errors. In this case, it looks like LazyLoad wasn't compatible with the collection images which caused the issue. I've gotten in touch personally to help fix up any remaining issues! Please let me know if we can help fix anything up. And if you'd like to give the app another go, I'd be happy to help make sure everything works great with your store. Just let me know! Thanks, Alex

I'm sorry to hear about your experience! I've checked your dashboard and it looks to be working great from my end. I've also checked our logs and we have been optimizing this store. Sometimes you may need to clear your cache/cookies in the browser to view the dashboard. Saved data or network issues can occasionally cause an issue with viewing the app. Rest assured that we've implemented strict monitoring of our app processes, and will continue to optimize your store even if the dashboard has an issue. I've reached out directly and did see some additional optimizations that we could enable. Just let me know if I can answer any questions in the meantime! -Alex

To clarify this issue, Shopify's Google Shopping feed app updated automatically when the store's images were compressed. That sync exposed a pre-existing error that Hyperspeed didn't cause. Regardless, I understand how frustrating something like this can be, I'm sorry to hear about your experience. Safety is our highest priority. Our preview system is built so that no changes are made to your code until you approve. Testing the preview thoroughly before publishing is highly recommended. It looks like our automatic code removal tool successfully removed our optimizations from your store, so you should be all set there!

Sorry to hear about your experience! The Remove Theme Changes button should have removed all of our code from your store. We work to make the app as safe as possible while speeding up your store. We'll be investigating thoroughly into how this could have happened. In the meantime, we'd love to make a working optimized preview for you, I've gotten in touch directly! Thanks, Alex

Hi there, we provide a 'Remove Theme Changes' button on the top left of Hyperspeed to remove all of our changes! Please use this before uninstallation to restore your store to how it previously was. For the custom optimizations which I did for you, these can't be removed automatically unfortunately. I'd be happy to remove them for you by hand though. I'd just need a staff account for [email protected] with theme permissions. In terms of your store speed, I've checked the 24 audits we run on your store and Hyperspeed had improved its total loading time by 10.95%! Total byte weight was also reduced by 27.38%. Please keep in mind individual audits can be extremely variable. Using averages helps give a better comparison of your real speed. If you'd like to give Hyperspeed another try, please feel free to install it again and I'd be happy to get you those improvements again.

Hey there, sorry to hear about that! We have a preview system in place so that you can check your store over for any issues before publishing. No changes are made to your store before you choose to publish. That being said, your site is currently the exact same as it was from before Hyperspeed was installed. It looks like you've used our emergency restore option to remove those changes. Your store is now in its previously untouched state. Please keep in mind individual speed audits are extremely variable. Testing the exact same site can result in different scores. Also, Shopify does take some time to re-cache your store after any changes are made. If you'd like to give the app another try, just let me know and I'd be happy to make sure your preview works great before you publish any optimizations!

Sorry to hear about that! Hyperspeed focuses on improving your site's actual speed instead of the PageSpeed score. The score is more of a checklist for developers to consider, and doesn't correlate with real speed or impact SEO rankings. Also, considering multiple audits is important since individual ones can be extremely variable. Tests on the same site with no changes can result in very different scores. I'd love to make sure your store is as fast as it can be. Just let me know if you'd like to give Hyperspeed another try and I can help with that.

Hey there, thanks for your feedback! I'm so sorry you had this experience. We've looked into it and our server was backed up on launch day which caused the revert changes feature to lag. We've beefed up our server and added an extra emergency backup so this doesn't happen again! We also looked into making our theme preview system clearer. Our intention was for the preview to allow you to test out your site to make sure nothing was broken before anything gets seen by a customer. It looks like we did a poor job in making that clear in the interface. We're working on additional checklists now to make the process of checking easier. Again, I'm so sorry you had this experience. I'd love to make it right. I've already emailed you, but if you get in touch at [email protected], I'll make sure your shop reaches the best speeds possible.