Hyperspeed EXTREME Page Speed
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I'm sorry to hear that you had a poor experience with the app! I've checked your store but it doesn't look like Hyperspeed has been used yet. Just let me know if you had any issues with installation, we'd be more than happy to help get you setup. I've reached out directly but please feel free to get in touch at [email protected] and we'd be happy to help.
5-star service, the app works! we can see a big improvmed in our shopify store speed, customer support is very fast solving any issues too 5 star Review update I used the app for more than 2 years, today I decided to uninstall it to see how my store would perform without the hyper speed. I was worried that it would be very bad, actually after uninstalling the app, my lighthouse improved by 30 points, I am sorry guys, but this is disappointing 1 star here
Thank you for your feedback. I'm sorry to hear about your experience! To clarify, it can be a bit tricky to compare individual audits as each PageSpeed audit can have a lot of variance. The same site with no changes can have very different scores. I'd love to investigate further and help boost your site's speed. I've reached out directly by email and hope to hear from you soon!
It wreaked havoc in our store. The "optimization" process reset the images so we lost a third of our products in the Google Shopping feed which ended up causing problems with all our Ad campaigns. Of course, they are blaming Shopify for this issue but coincidentally, it only happened after installing this app. If that wasn't enough, while the app was installed, several customers complained that the site was down and it ended up costing us thousands of dollars in sales. We are still dealing with the consequences. Needless to say, try this at your own peril.
To clarify this issue, Shopify's Google Shopping feed app updated automatically when the store's images were compressed. That sync exposed a pre-existing error that Hyperspeed didn't cause. Regardless, I understand how frustrating something like this can be, I'm sorry to hear about your experience. Safety is our highest priority. Our preview system is built so that no changes are made to your code until you approve. Testing the preview thoroughly before publishing is highly recommended. It looks like our automatic code removal tool successfully removed our optimizations from your store, so you should be all set there!
I would give 0 stars if I could. This app quite literally broke my website. Customers on my store wouldn't be able to check-out which really affected my sales. We are lucky we caught onto it quickly, because if we didn't that's thousands of dollars down the drain because of a poorly built application. Would give 0 stars if I could. I'm extremely lucky I take daily backups, if I didn't I would be totally screwed as THE REVERT CHANGES OPTION that the APP PROVIDES didn't even rectify the problem that IT caused.
Hey there, thanks for your feedback! I'm so sorry you had this experience. We've looked into it and our server was backed up on launch day which caused the revert changes feature to lag. We've beefed up our server and added an extra emergency backup so this doesn't happen again! We also looked into making our theme preview system clearer. Our intention was for the preview to allow you to test out your site to make sure nothing was broken before anything gets seen by a customer. It looks like we did a poor job in making that clear in the interface. We're working on additional checklists now to make the process of checking easier. Again, I'm so sorry you had this experience. I'd love to make it right. I've already emailed you, but if you get in touch at [email protected], I'll make sure your shop reaches the best speeds possible.
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