iCart Cart Drawer Cart Upsell
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Great app and well priced! It's easy to use and uncomplicated. Exactly what I needed for our spend and save black friday sale. Today I needed something adjusted on the backend and Mayank from customer support helped and responded very quickly. Highly recommend!
Thank you for the fantastic feedback! We're thrilled our app served your Black Friday sale needs well. It's great to hear Mayank provided swift assistance. We appreciate your recommendation!
after atleast a dozen of apps , this app works perfect for me. the support is amazing. do try app for your website.
We're delighted to be your perfect choice after trying numerous apps! Thank you for highlighting our amazing support. We appreciate your recommendation and look forward to continued success with your website.
We have not used the app yet live on the website but while set up we encountered some issues and Mayank was placed on a Google call to help us. He broke it down in the simplest terms and helped out with the setup. The response rate and customer service is definitely top notch. Will update shortly with our opinion about the app after we use it. Thank you .
Thank you for sharing your experience! We're glad Mayank could assist you during setup. Our team is thrilled to provide top-notch customer service. Feel free to reach out if you have any further questions.
I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to be switched to Normal before you make this active in your store. The options are Draft or Normal. It unfortunately defaults to Draft, and this is what caused all of our subscription orders to not actually create subscriptions. We've switched to Normal and will now have to figure out how to set up the Free Shipping option, as it's a different setup with the Normal orders. I left my rating down at three stars because of the buggy nature of the app. As I mentioned before, we have had to reach out to support several times to have them fix something from the back end. They let me know that many of the issues have been theme-specific. We're using a really common theme, Dawn. I will continue to work with them to hopefully get this set up for our shop. We're really hopeful that this will be a great way to gamify spending. _____________ I really want to like this app. We are offering a tiered discount plan for our store and this app was a really great way to show people exactly how much more they needed to spend to unlock the next tier. Unfortunately, this app has been nothing but problematic since we downloaded it. I had a lot of trouble setting it up and integrating it with our website. I had to reach out to the developers several times and they had to fix several things in order to make the cart usable at all. Luckily, they were responsive and were able to fix most of the issues, but there have still been issues with the use of the app. Customers are having trouble deleting items from their cart and are abandoning. The app is also charging people for things that should be free. This has caused a lot of friction and abandoned carts. The major issue that we had is that this app does NOT work if you have subscription products. We offer subscriptions on one of our most popular products and recently noticed that several of the orders with subscription products aren't actually being tagged as subscriptions. Customers are checking out, thinking that they're subscribed, but iCart is interfering with the process of the subscription actually being created. This has caused a MAJOR issue and is a customer service nightmare. Only use this app if you do not offer subscriptions and if you're willing to deal with an extremely buggy cart.
Hello There, --> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue does not lie with the app; instead, you need to configure the app settings appropriately to resolve the problem. --> Could you please review the email thread? If you would like to schedule a call, please book a meeting with us using the following link: https://calendly.com/manoj-prajapati/30min.
Unfortunately, we running into many bugs and support is not attentive in helping us solving it
Hello there, I am sorry 😔 to hear that you encountered many bugs with our app and that you feel that our support is not attentive to helping you solve them. I understand your frustration. ➝ We have mostly resolved the issues you reported timely and haven't taken longer time in the resolve. The pending thing is waiting for the third-party app integration with your Look Return app and we are ready for it from our side and have suggested the necessary steps to follow for the integration. ➝ We hope to complete the integration soon if their support team coordinates with us and you enjoy the full functionality of our app.
Great App and an amazing support from the dev team.
Thank you Moe for the review!
Great app for upselling and cross-selling. Excellent support from Hemadri, Manoj and Mayank.
Thank you for your great review. 😍🥰 ➝ We're glad that you find our app useful for upselling and cross-selling. ➝ We're also happy that you received excellent support from Hemadri, Manoj, and Mayank. ➝ We appreciate your feedback and your business. 🎊🎉
Servizio clienti molto efficente , ottima app
Thank you for your review....
Customer service is a 10/10. Hemadri and Manoj respond so quickly with any questions or queries. We are regularly updating our iCart incentives so need regular support and they are always happy to help and solve any issues in the quickest time.
Thank you for your review. ➝ We're thrilled that you received excellent customer service from Hemadri and Manoj and that they responded quickly to your questions or queries. ➝ We're also happy that you are regularly updating your iCart incentives and that our support team is always ready to help and solve any issues in the shortest time. ➝ We appreciate your feedback and your 10/10 rating for our customer service.
Good and quick service!
Thank you for your feedback...🙇🏼♂️😊
Hemadri was so helpful when I had an issue with the app. she spent an hour helping me and solved the problem. I would highly recommend this app.
Thank you 🙏🏻🙏🏻🙇🏼♂️ for your helpful review. 🥰😍 ➝ We're happy that Hemadri was able to assist you with the app and solve your problem. 😊😊 ➝ We appreciate 👏🏻 your feedback and your high recommendation of our app. 😎 ➝ We hope you enjoy using our app and its features. 🙌🏻🎊
Great app for the slide out cart options. Very helpful support. I would recommend this.
Thank you for sharing your thoughts about the app. We are thrilled to hear that our support team is helpful to you.
GOOD SAV. works well.
Thank you 🙏🏻🙇🏼♂️ so much for your feedback 😍 and really appreciate your review of our app. 👏🏻🙌🏻
Manoj was very helpful and walked me through the steps i needed to fix an error code on my app.
Thank you 🙏🏻🙇🏼♂️ for your positive review. 🥰😍 ➝ We are so happy 😊 to hear that Manoj was very helpful and walked 🚶🏻♂️ you through the steps you needed to fix an error code on your app. 😎 ➝ We appreciate 👏🏻 your feedback and your support. 🎊🎉
Excellent customer service, thank you! AAA+++
Thank you for your excellent review. 🥰😍 ➝ We are so happy to hear that you are satisfied with our customer service. ➝ We always try to provide the best service to our customers and make them happy. ➝ We appreciate your feedback and your AAA+++ rating.
This is a great app to use for increasing your AOV and also thank you to Ms. Hemadri for helping me to resolve my concerns. 5 star for you guys
Thank you 🙇🏼♂️🙏🏻 for your great review. 🥰😍 ➝ We are so happy 😊 to hear that you find our app useful for increasing your AOV. ➝ We are glad that Hemadri was able to help you resolve your concerns. She is one of our best support agents and she always tries to provide excellent service to our customers. 😎🙌🏻 We appreciate your feedback and your 5 star rating. 🎉🎊
NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!NICE!
Thank you for your feedback
Excellente application pour booster les ventes avec un service client optimal ! A recommander vivement.
Thank you 🙏🏻🙇🏼♂️ very much for your positive review. El Mehdi! 🥰 ➝ We are delighted to know that you enjoy our application and our customer service. 👏🏻👏🏻 🚀 ➝ Your recommendation makes us very happy. We hope you will continue to enjoy our application and increase your sales. 🤞🏻😀🎊
i was able to get an amazing support via email and when i couldn't understand the process, i was able to get in a zoom meeting right away with a very knowledgeable support team Manoj was very professional and willing to help with very understandable guidelines . 100% recommended. very friendly and useful features. Mark Ramirez
Thank you 🙏🏻🙇🏼♂️ for your wonderful review, Mark Ramirez. 😊😍 ➝ We are thrilled to hear that you had an amazing support experience with us. ➝ We are happy that you found our features very friendly and useful. ➝ We appreciate your recommendation and we hope you continue to enjoy our service. 🤞🏻🙌🏻
It was great, Manoj solved my problem very well. Even though the problem was complex and took a lot of time, manoj did his best to help me solve it.
We are glad to hear that Manoj was able to solve your problem very well. 🙇🏼♂️😊 ➝ He is one of our best agents and he always strives to provide excellent service to our customers. 😎😍 ➝ Thank you 🙏🏻🙇🏼♂️ for your patience and understanding during the process. 🙌🏻 ➝ We appreciate your feedback and we hope you have a great day. 👏🏻🎉
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