All reviews

Rating Breakdown

  • 5
    90% (389 ratings)
  • 4
    5% (21 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (1 ratings)
  • 1
    4% (17 ratings)

Reviews with Text

  • 98% (423)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 29, 2023

Fantastic support and available quickly on the same day as required. Answered all my questions and suggested better ways to structure the app.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the positive feedback! We're delighted to hear that you received fantastic support and prompt assistance when you needed it. Our team is dedicated to answering all your questions and providing valuable suggestions to enhance your app's structure.

1 / 5 Share

June 26, 2023

The app itself is okay but there is no customer support to be found. Reached out several times over days because the upsells were sending customers to error loading pages. Still haven't heard back from them. A shame because the app features would be great if they worked.

Using app

4 days

Total reviews

9

Average rating

4.3

Developer Reply

Hello ๐Ÿ‘‹๐Ÿป Samantha, I hope you are doing well! โž I have checked the email inbox for our support account and found your 3 emails there. Guess what? Each email is replied to on the same day when received your email. Please refer to the below screenshots: - https://prnt.sc/Z2KF134oEL_Q - https://prnt.sc/A_Q0mRd9LoXQ โž Today, we received another email from you and it's also been replied to by our support team. Please check the below screenshot for your reference. - https://prnt.sc/CIx21BltAFWD โž I request you to check your SPAM folder if the email isn't fallen into your inbox.

5 / 5 Share

June 26, 2023

With customizable and user-friendly interfaces, customers can effortlessly navigate through the checkout flow! Specially, the support team is composed of highly knowledgeable and dedicated professionals who are experts in their respective fields. Highly Recommended! Thank you

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We're good to hear that our customizable and user-friendly interfaces have made the checkout process effortless for customers. Our support team takes pride in their expertise and dedication, and they're delighted to have provided you with exceptional assistance We greatly appreciate your recommendation and look forward to serving you again in the future!

5 / 5 Share

June 26, 2023

This app is a good solution to my problem, and the technician actively helps to solve the problem when there is a problem.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive review! We're glad to hear that our app has provided a good solution to your problem. Our technicians are committed to helping you promptly whenever an issue arises. We appreciate your feedback and are here to assist you whenever you need it!

5 / 5 Share

June 21, 2023

Hemadri from support is very helpful. Highly recommended app! My AOV has increased after using this up by 20%.

Store

Luxmery

Using app

18 days

Total reviews

6

Average rating

5.0

Developer Reply

We appreciate your positive feedback! ๐Ÿ™๐Ÿป๐Ÿ™‡๐Ÿผโ€โ™‚๏ธ๐Ÿ™๐Ÿป๐Ÿ™‡๐Ÿผโ€โ™‚๏ธ Hemadri from our support team is truly exceptional. We're good to hear that you highly recommend our app and that it has resulted in a 20% increase in your Average Order Value (AOV). Thank you ๐Ÿ™๐Ÿป๐Ÿ™๐Ÿป for your support, and if you have any further questions or feedback, please let us know. ๐Ÿ˜Š๐Ÿ˜

5 / 5 Share

June 15, 2023

This is a brilliant app which enables an easy and smooth cart experience and makes available all the offers and upsells in one place... It has helped increase the AOV for my website. Kudos to the iCart team!!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're nice to hear that you're enjoying the app and that it has enhanced your cart experience. Our goal is to provide users with a seamless and convenient shopping experience, so we're glad to know that you found it easy to use. It's great to hear that the app has also helped increase your Average Order Value (AOV) on your website. If you have any suggestions or feedback for further improvements, please don't hesitate to let us know. Thank you again for your kind words!

5 / 5 Share

June 13, 2023

We used this app to promote a free gift. It was very helpful and the price for the app is also very fair. After we installed the app it was a bit confusing to understand how to apply it but we booked a demo session on the same day and Manoj was very helpful explaining the app.

Store

VOCIER

Using app

8 days

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for using our app to promote a free gift We're glad it was helpful and that you found the pricing fair. We apologize for any initial confusion you experienced, but we're pleased to hear that our demo session with the support team was helpful in explaining the app. If you have any further questions or need assistance, please feel free to reach out to us.

1 / 5 Share

June 10, 2023

App didn't work out for me. Uninstalled. It left tons of code in my theme and screwed it up. Don't recommend.

Using app

About 1 hour

Total reviews

6

Average rating

2.2

Developer Reply

Hello ๐Ÿ‘‹๐Ÿป there, sorry to hear that you didn't like the app! UPDATED:- We have made multiple attempts to reach out to you, but it seems that you're refusing our replies and not responding there. To rectify this situation, we kindly request your assistance in providing us with an alternate method of communication where we can reach you reliably. Additionally, we would appreciate it if you could check your spam or junk folders to see if our emails have been redirected there unintentionally. Sometimes, email filters can mistakenly classify legitimate messages as spam. We apologize for any frustration or inconvenience this issue may have caused, and we remain committed to resolving it as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding. ORIGINAL:- โž Did you check the guide before uninstalling the app? If not, please refer to the below guide link for the app uninstallation where we have suggested the steps to remove the app code. https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/ โž I've seen that our support team is in touch with you for solving the problem you had with the theme. But you refused to give access to your website for removing the app code from your theme. Also, your last response is saying that you had managed to resolve the issue yourself. โž I hope you'll give us a chance to serve you our service and give it one more try for your website because this app will be useful to increase your order value by suggesting an upsell/cross-sell in the cart. ๐Ÿ˜Š๐Ÿ˜Š

5 / 5 Share

June 9, 2023

really good app, it helps me a lot. When i meet some questions, live chat can help me very quickly.

Using app

About 23 hours

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for taking the time to write your feedback for our app. Our team will be always there for your help!

5 / 5 Share

June 2, 2023

Nice app with great support staff who are ready to assist for any troubleshooting or support... very happy with the results

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hello ๐Ÿ‘‹๐Ÿป Bhavna! Thank you ๐Ÿ™๐Ÿป๐Ÿ™๐Ÿป for taking the time to share your positive feedback! ๐Ÿ˜Š We're glad to hear that you're happy with the results you've achieved using our app. We put a lot of effort into developing a user-friendly and effective tool, so it's rewarding to know that it has met your needs and delivered positive outcomes. ๐Ÿฅฐ๐Ÿ˜๐Ÿ™‡๐Ÿผโ€โ™‚๏ธ

5 / 5 Share

May 17, 2023

I was close to canceling my subscription of this app as a few things weren't working. I set up a call with the customer service consultant, Manoj, who worked through all of the issues, showed me great features and help me set up everything I needed. Looking forward to seeing how this app works in the right way for me. Thank you so much for you calm and patient assistance Manoj!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey Catherine ๐Ÿ‘‹๐Ÿป. We greatly appreciate your decision to keep your subscription to this app and allow us the opportunity to assist you. ๐Ÿ™‡๐Ÿผโ€โ™‚๏ธ๐Ÿ™‡๐Ÿผโ€โ™‚๏ธ Our support team is always prepared to assist valued customers such as yourself. Please feel free to reach out whenever you require any assistance. We are delighted to be of service to you. ๐Ÿ˜๐Ÿฅฐ

5 / 5 Share

May 12, 2023

Overall, I am extremely pleased with the outcome of this meeting and the way Manoj Prajapati worked together to resolve my confusion. I believe this is a testament to your team's dedication and professionalism, and I look forward to continuing to work together towards our shared goals."

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Hey ๐Ÿ‘‹๐Ÿป Vinay. On behalf of our support team, we sincerely appreciate your kind review. You are absolutely correct about Manoj Prajapati, a valuable member of our support team who consistently goes above and beyond to assist. He is available to help you at any time. We are also excited about continuing our collaboration with you. Working together has been a delightful experience, and we anticipate further productive endeavors. Let's make the most of the app, and we genuinely hope it contributes to the success of your business. Please don't hesitate to reach out whenever you require assistance. Our support team is always here to lend a helping hand.

5 / 5 Share

May 3, 2023

Very happy.. Great customer service a wonderful product. This us a great upgrade to my shopping cart.

Using app

19 days

Total reviews

26

Average rating

4.2

Developer Reply

Thank you ๐Ÿ™๐Ÿป so much Jonathan for taking the time to share your thoughts about the app. ๐Ÿฅฐ๐Ÿ˜ Please don't hesitate to get in touch with us if you need any further help/assistance in the future ๐Ÿ™‚.

5 / 5 Share

April 28, 2023

Love the custom functionality and versatility the app adds to the checkout process. Plus, they have great customer support.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you ๐Ÿ™๐Ÿป so much Mike for taking the time to share your thoughts about the app. ๐Ÿฅฐ๐Ÿ˜ Please don't hesitate to get in touch with us if you need any further help/assistance in the future ๐Ÿ™‚.

5 / 5 Share

April 27, 2023

Amazing tech support! I needed a custom feature and they helped me resolve it quickly and efficiently. Highly recommend them and Hemadri

Using app

13 days

Total reviews

35

Average rating

4.9

Developer Reply

Hello. Thank you for your positive review of our support team. Based on your feedback, it appears that Hemadri, one of our support team members, provided valuable assistance with customizing your iCart app. Hemadri is highly knowledgeable about the app, and we encourage you to reach out to us whenever you require assistance in the future. Our entire support team will be there to support you. We wish you success in your business and hope you enjoy using our app."

5 / 5 Share

April 24, 2023

App is easy to use and good support. I have been using the app for a few months and can get help if I have any issues quickly.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you ๐Ÿ™๐Ÿป so much Francisco Beistegui for taking the time to share your thoughts about the app. ๐Ÿฅฐ๐Ÿ˜ Please don't hesitate to get in touch with us if you need any further help/assistance in the future ๐Ÿ™‚.

5 / 5 Share

April 24, 2023

I will have to say I am super impressed. Just from installing it without any customizations or any tweaks that app made me an additional 60% in one week on top of my revenue! I am excited about what this app can do for me for months to come!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you ๐Ÿ™๐Ÿป so much Trey Tanella for taking the time to share your thoughts about the app. ๐Ÿฅฐ๐Ÿ˜ Please don't hesitate to get in touch with us if you need any further help/assistance in the future ๐Ÿ™‚.

5 / 5 Share

April 17, 2023

Great support Hemadri. Thank you I love this app. Its great for the up sell of products and the cost for the app scales as your store grows.

Using app

2 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you ๐Ÿ™๐Ÿป so much Eugene for taking the time to share your thoughts about the app. ๐Ÿฅฐ๐Ÿ˜ Please don't hesitate to get in touch with us if you need any further help/assistance in the future ๐Ÿ™‚.

5 / 5 Share

April 8, 2024

Excelente atendimento, me ajudou a resolver um problemรฃo

Using app

About 3 years

Total reviews

2

Average rating

3.0

Developer Reply

Hello ๐Ÿ‘‹๐Ÿป there, I hope you are doing well. A customer like you means a lot to us. As you have shown in your review that you were not getting the option of live chat. We are deeply ashamed of that. Before this review, you haven't contacted us about the issue and directly wrote your review. At the moment we are seeing your talk through our team and they are helping you completely. As I can see they tried to help you by meeting also but for some reason you did not attend the meeting. Don't worry, they will help you with your all queries!

5 / 5 Share

April 6, 2023

Great service! We connected with technical support and they were very professional and solved our technical issue. 100% recommended.

Developer Reply

Thank you ๐Ÿ™๐Ÿป so much Alex for taking the time to share your thoughts about the app. ๐Ÿฅฐ๐Ÿ˜ Please don't hesitate to get in touch with us if you need any further help/assistance in the future ๐Ÿ™‚.