iCart Cart Drawer Cart Upsell
Boost AOV with slide cart drawer, cart upsell & progress...
Rating
4.8
feedback
419
chart
#403
All reviews
Review RSS Feed
Feb. 8, 2024
App très pratique, le support client répond instantanément par chat, ce qui est appréciable.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you for your review! ➝ We are delighted to know that you liked our app and that our customer support met your expectations. ➝ We appreciate your positive feedback and your satisfaction. Please feel free to contact us if you have any questions or suggestions. We are always listening to you.
Feb. 8, 2024
This app has been fantastic for our business! Not only has it boosted our sales significantly, but we've also seen a considerable increase in orders thanks to the upselling offers. The support team has been phenomenal; when I requested some customizations to the cart drawer, they promptly and willingly made the changes without any hesitation. I highly recommend this app to anyone looking to enhance their online store experience!
We're overjoyed to read your review, Priyanka! 🥰🙇🏼♂️ ➝ Thank you 🙏🏻 for sharing your experience with our app and how it has helped your business grow. ➝ We're proud of our support team and the customizations they can offer to our customers. ➝ We appreciate your high recommendation and your positive feedback. ➝ We're always happy to hear from you. 🙌🏻🙇🏼♂️
Feb. 7, 2024
The Icart app is fantastic! It's user-friendly and reliable, and Hemadri provides excellent support. Highly recommended!
Jan. 18, 2024
Their customer service was very enthusiastic and efficiently solved my problem. Very good. Highly recommended.
We greatly 👏🏻 appreciate your review! 🥰😍 ➝ Our customer service team is dedicated to providing enthusiastic and efficient support, and we're thrilled to hear that they were able to solve your problem. 😎 ➝ Thank you for your kind words and for recommending us. We look forward to serving you again in the future! 🥳🎊
Jan. 17, 2024
Very good support and very good app. Looks a bit busy in demo shop but you can make it very clean if you want and the support helps with everything! Recommended!
Thank you 🙇🏼♂️ for your positive feedback! 🥰😍 ➝ We're thrilled to hear that you had a great experience with our support team and found our app to be very good. ➝ We understand that the demo shop might appear a bit busy, but rest assured, you have the flexibility to customize it and create a clean and organized look according to your preferences. ➝ Our support team is always here to assist you every step of the way. We truly appreciate your recommendation! 🙌🏻🎊
Jan. 3, 2024
ICart has been a great app for upselling and has phenomenal customer support !
Thank you for taking the time to provide us with your review. ➝ We are thrilled to hear that iCart has been an effective application for upselling and that you have received exceptional customer support from our team. ➝ Your feedback is greatly valued, and we sincerely appreciate your business. ➝ We trust that you will continue to enjoy using iCart and all of its advantageous features. 🙇🏼♂️🙏🏻
Jan. 3, 2024
Great support and features!! :)
Thank you for providing your feedback and to appreciate our support and the app feature. 🙌🏻
Dec. 27, 2023
It is a great app, increased our sales, we got orders due to upselling offers and the support was awesome, I wanted some customization in the cart drawer and their support exec. immediately did it without hesitation, I would recommend it.
➝ We would like to express our sincere gratitude for taking the time to provide us with your valuable feedback. ➝ We greatly appreciate your continued support and the positive remarks you have shared regarding our app feature. ➝ Thank you once again for your kind words and for being a valued customer. ➝ We remain committed to delivering exceptional service and continuously improving our app to meet your needs. 🙏🏻🥳
Dec. 15, 2023
make the cart page look much better
Thank you for your feedback! We're thrilled to hear that our app has improved the appearance of your cart page. If you have any more suggestions or if there's anything else we can assist you with, please feel free to let us know.
Dec. 10, 2023
I spoke with Manon regarding a discount issue on iCart. He responded quickly and worked out my issue quick and fixed. Very helpful staff and their all is great
Thank you for sharing your experience! We're glad Manoj could assist you promptly with the discount issue on iCart. Our team is committed to providing helpful and efficient support. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your positive feedback.
Dec. 8, 2023
Such an amazing app with spontenous customer support and so many custom features, like live sales, cross-sale, and custom features.
Thank you for your fantastic review! We're good to hear that you find our app amazing, appreciate the spontaneous customer support, and enjoy the various custom features like live sales, cross-sale, and more. If you ever have more feedback or need assistance, don't hesitate to reach out.
Dec. 8, 2023
awesome app to increase sale
Thank you for the positive feedback! We're thrilled to hear that our app is helping increase your sales. If you have any suggestions or need further assistance, feel free to let us know.
Dec. 5, 2023
Muy buena aplicación, ayuda bastante a mejorar el AOV. Buen soporte también, te ayudan en todo momento.
Thank you for your kind words! We're delighted to hear that our app is helping improve your AOV. We strive to provide excellent support and are here to assist you at all times. If you have any further questions or need assistance, feel free to reach out.
Nov. 24, 2023
Great app with a lot of options and 10/10 customer service. Mr. Manoj is willing to help you, and you also have a very informative FAQ page with a bunch of information. I tested many chart drawer apps, and I think this one wins. Regards, Igor
Dear Igor, Thank you for your kind words! We're thrilled to hear you find our app great with a lot of options and appreciate our 10/10 customer service. Manoj is indeed dedicated to assisting you. If you have any more questions or need further assistance, feel free to reach out.
Nov. 22, 2023
Great app and well priced! It's easy to use and uncomplicated. Exactly what I needed for our spend and save black friday sale. Today I needed something adjusted on the backend and Mayank from customer support helped and responded very quickly. Highly recommend!
Thank you for the fantastic feedback! We're thrilled our app served your Black Friday sale needs well. It's great to hear Mayank provided swift assistance. We appreciate your recommendation!
Nov. 21, 2023
after atleast a dozen of apps , this app works perfect for me. the support is amazing. do try app for your website.
We're delighted to be your perfect choice after trying numerous apps! Thank you for highlighting our amazing support. We appreciate your recommendation and look forward to continued success with your website.
Nov. 20, 2023
We have not used the app yet live on the website but while set up we encountered some issues and Mayank was placed on a Google call to help us. He broke it down in the simplest terms and helped out with the setup. The response rate and customer service is definitely top notch. Will update shortly with our opinion about the app after we use it. Thank you .
Thank you for sharing your experience! We're glad Mayank could assist you during setup. Our team is thrilled to provide top-notch customer service. Feel free to reach out if you have any further questions.
Nov. 21, 2023
I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to be switched to Normal before you make this active in your store. The options are Draft or Normal. It unfortunately defaults to Draft, and this is what caused all of our subscription orders to not actually create subscriptions. We've switched to Normal and will now have to figure out how to set up the Free Shipping option, as it's a different setup with the Normal orders. I left my rating down at three stars because of the buggy nature of the app. As I mentioned before, we have had to reach out to support several times to have them fix something from the back end. They let me know that many of the issues have been theme-specific. We're using a really common theme, Dawn. I will continue to work with them to hopefully get this set up for our shop. We're really hopeful that this will be a great way to gamify spending. _____________ I really want to like this app. We are offering a tiered discount plan for our store and this app was a really great way to show people exactly how much more they needed to spend to unlock the next tier. Unfortunately, this app has been nothing but problematic since we downloaded it. I had a lot of trouble setting it up and integrating it with our website. I had to reach out to the developers several times and they had to fix several things in order to make the cart usable at all. Luckily, they were responsive and were able to fix most of the issues, but there have still been issues with the use of the app. Customers are having trouble deleting items from their cart and are abandoning. The app is also charging people for things that should be free. This has caused a lot of friction and abandoned carts. The major issue that we had is that this app does NOT work if you have subscription products. We offer subscriptions on one of our most popular products and recently noticed that several of the orders with subscription products aren't actually being tagged as subscriptions. Customers are checking out, thinking that they're subscribed, but iCart is interfering with the process of the subscription actually being created. This has caused a MAJOR issue and is a customer service nightmare. Only use this app if you do not offer subscriptions and if you're willing to deal with an extremely buggy cart.
Hello There, --> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue does not lie with the app; instead, you need to configure the app settings appropriately to resolve the problem. --> Could you please review the email thread? If you would like to schedule a call, please book a meeting with us using the following link: https://calendly.com/manoj-prajapati/30min.
Nov. 13, 2023
Unfortunately, we running into many bugs and support is not attentive in helping us solving it
Hello there, I am sorry 😔 to hear that you encountered many bugs with our app and that you feel that our support is not attentive to helping you solve them. I understand your frustration. ➝ We have mostly resolved the issues you reported timely and haven't taken longer time in the resolve. The pending thing is waiting for the third-party app integration with your Look Return app and we are ready for it from our side and have suggested the necessary steps to follow for the integration. ➝ We hope to complete the integration soon if their support team coordinates with us and you enjoy the full functionality of our app.
Nov. 7, 2023
Great App and an amazing support from the dev team.
Thank you Moe for the review!