ICU• In Cart Upsell Cross Sell
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I had a problem with getting 2 offers on the same page at the same time. Unfortunately the app cannot show 2 at the same time, but customer support was great and replied back immediate with my questions. The app does support 2 (if one is accepted, then the second will pop up), so still a great app. I would give this 5 stars if there was an option to allow two at the same time. But overall , good customer service and good app.
Hello friends from Finturely, Thanks for leaving us a positive review! Thank you for the feedback it is truly helpful and we will definitely take this into consideration moving forward. !! Hope your store hits it big-time online! :-) -Melissa & the In Cart Upsell Support Team
The app increased my avg order value very quickly. It's minimal enough and can be color- coordinated to fit in with the site. Customer service is good- quick replies. 4 -stars because I would love a bit more data from them, like which parts of offers are being clicked on, but I know they're working on it.
Hello friends from HYER GOODS, Thanks for leaving us a positive review! we really appreciate it. Thanks for the feedback we are definitely working on it! Hope your store hits it big-time online! :) -Melissa & the In Cart Upsell Support Team
I used this app to upsell insulated packaging in the cart. Very responsive support.
Hello friends from Wired For Wine, Cheers! Thanks for leaving us a positive review. Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope your store hits it big-time online! :) -Sean & the In Cart Upsell Support Team
Does the job when you want to up-sell a product or offer, and fantastic customer service response so far. However, the customization is a bit tricky so it requires a bit of trial and error to get the design right. Also, I believe there is quite some work to be done on the app's analytics/data to show actual figures vs "potential revenue".
Hello! This is Sean, the Customer success manager here. Thanks for taking the time to leave us this review! We will certainly take your feedback regarding customization being tricky and work on that. Regarding analytics on how your offers are performing, I'm afraid that due to Shopify restrictions regarding levels of developer access to the checkout page, our app can't track how many actual sales were completed on your store - we can only track how many times a customer on your store used the offer box to add one or more items into your cart (and what the total value of those items upsold were). So we can track everything up into the checkout page, but we can't track whether a customer actually finished checkout (making it an official sale). I hope that makes sense? And again, that is an unfortunate Shopify restriction that we can't work around :( If you have any suggestions for us otherwise, we'd love to hear them! We love feedback like this, because it helps us to know what to improve with our app next! Thanks so much. PS - If you are willing to bump this up to 5 stars, we would be so grateful! Good vibes would surely come your way!! :) Let me know... Sean H
UPDATE: Will contacted me and wanted to make things right. He got to it immediately is now working fine and making extra sales. Thanks Will! Previously: Could not get the app to work as needed. Contacted support and they were very slow to reply - 4 days. Support did work on the issue though it was incomplete and sloppy. I don't think they checked after doing the work. Contacted support a second time - this time no answer at all (we waited for 7 days). I guess they didn't want to deal with it. We uninstalled the app.
Excellent application. It's use has resulted in increased sales for products that are often overlooked. Works well! Would like to see an option for a bit more control over frequency of display relative to other items in the rotation.
First off, the only reason I didn't give it 5 stars is that I just installed it yesterday and I will review again after a few weeks. I can tell you that Will at Awesome-Software really cares! I ran into some difficulties and questions and Will was so quick to respond and help out that I was blown away that there are still people who stand by their product to that level. Thanks Will! Paul Anderson Anchor-Caddie
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