inkFrog for eBay

Dec. 10, 2020

Most buggy piece of software I've ever used. In the last 12 months I have emailed them over 40 times regarding issues. Not good enough for a paid app. At least they are usually quick to resolve. Unfortunately the last 3 weeks their server has been very intermittent and remains unresolved. No reply to a request for a credit considering the major disruption this has caused. I have now closed my account with them and will move over to Ebay's app which is free by the way.

Nov. 16, 2020

Worked well, love the bulk edit feature to resolve issues. Looking forward to using the CSV inport featur enext

Nov. 10, 2020

Non-functioning as it was supposed to. Listing eBay seldom apply to listings. Orders do not make it to shopify. Very disappointed.

Nov. 2, 2020

I'm unable to list to ebay, unable to sync my inventory and basically unable to do anything with this software! Customer service seems more eager to quickly close out tickets then actually make this a functional tool.

Oct. 24, 2020

Tried to persevere with this app for a long time. Multiple order creation, inconsistent synchronisation, and poor service are the main issues. Final issue was creation of 119 false orders affecting stock, and they were unwilling to help reverse. Advise trying another provider before you get too deep and it is hard to change.

July 31, 2020

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July 29, 2020

Easy to use interface and product import feature, very happy with the app itself. However, seem to be experiencing a bug that does not let me keep the adjusted logo size - it just sticks with the original template logo size no matter what I try. Support hasn't been helpful at all in following this up further, quite disappointed to be honest. Hoping this will get resolved and will adjust rating accordingly.

July 26, 2020

Very helpful, easy to use and much faster than anyone else. From listing to manage order in a great workflow.

June 29, 2020

I really like this app. It does a lot for us; templating, posting, inventory management, etc. It hasn't been a seamless experience, though. We've been in contact with support frequently and they've been very responsive and helpful. Issues have centered around onboarding (sync settings REALLY need to be all configured up front), GTC Cancellation / Re-listing (the tooltips aren't quite accurate), etc. and issues have generally required manual fixing which is tedious and time consuming. It's frustrating to hit the snags but, once resolved, they stay resolved. Aside from the speed-bumps, InkFrog + Shopify really gets a ton of work done. We're overall very pleased with it.

June 26, 2020

Great app, used now for many years. wish it had more features and more UK marketplaces, but that won't add at this stage anyway.

May 30, 2020

Works as designed. If you have many listings to transfer, this app works. Would be nice to have some extra fields that one could configure to match with the target.

Oct. 19, 2020

UPDATE: App continues to duplicate orders in shopify. We lost 5k in dupe shipped orders in 1 day!! Do not use this app, it creates duplicate orders and has server glitches. We just discovered that we lost several thousand dollars due to duplicate orders created by Inkfrog in Shopify. Not safe to use, unless you manually check each order to ebay and paypal before shipment.

May 14, 2020

UPDATE: We now have a new issue with Inkfrog: It created hundreds of duplicates of some order because of a linking issue with their software (as mentioned by their customer service, not due to our fault - we have the transcript of this of course). Therefore, we now have 161 false orders that are completely unbalancing our financial reports (and forcing us to pay taxes for sales we haven't made) and now require manual cancelling, a task of many hours. Inkfrog refuses to compensate us for that, even if they admit to the fault. If you'd like to pay 20$ a month for a service that will cause you trouble because it just doesn't work: we totally recommend Inkfrog. If you are looking for an easy solution to sell on ebay without any issues, keep looking and please, let us know what software you use because we won't be using Inkfrog anymore! Previous Review: We used their app for a while and starting a few months ago, we started receiving issues with sales on ebay not being pushed to Shopify: this created many inventory errors that we had to deal with. We've been in contact with customer support for days now and nobody is answering our questions. They gave us solution, that do not work (force synch orders, but force synch doesn't work because inkfrog says that the products are not linked to Shopify and of course... when you go see the product, everything is well linked) and all we get is ridiculous messages telling us that they "Pushed order #xxxx to Shopify", which is useless since we get 3 to 10 errors like these every days - what do you expect us to do, write to you 10 times a day so you can synch our orders? Their customer support is a mess and your messages get transferred to one person to another and no follow up is done. The promise of this software was very high for us and the options seem fine, but IT SIMPLY DOESN'T WORK and nobody at Inkfrog has any idea what is going on. After a week of terrible customer support, we will now invest our time into making a proper complaint to Shopify directly instead of being send ridiculous replies.

March 13, 2020

I first started using this app about a year ago. It worked great for importing and syncing my ebay inventory with Shopify and vise versa..but in the last few months it doesn't do anything useful. In fact it has created more work for me just to make sure it is working correctly. It stopped syncing anything from Shopify and the only way I could get it to work was manually reload and re-sync my listings and inventory. Why am I paying for a service that creates more work for me? On top of that I have reached out to customer service and all I get is an automated message saying they have received my message and are escalating it. I waited over a week to see if any changes of updating were being done or even if there was any follow up on the problem. Nothing..crickets! I can't run my business that way. I've messed up multiple orders because the inventory doesn't get updated after purchases and out of stock items gets sold again. NOT COOL!! I've deleted the app..not worth the money!!

March 9, 2020

Right above these ratings, it states that 100 products are free to list. When you look at the subscription description, it states only 10. I hope it's the former because I use this app in Big Commerce and I like it.

Jan. 30, 2020

LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a language thing, they are American. Their goal with customer service is to confuse you and frustrate you until you drop the issue. I have never written a negative review on shopify before for an app. Sometimes the App works but there is no company I would wish to go out of business more than EBAY Connect/Inkfrog. Use them only as a last resort. I'll remove this if they apologize and admit they lied which they have.

Jan. 29, 2020

Useless app! Codisto did a far better job for me. Read my copied conversation withAshley from Inkfrog: Ashley profile Ashley Away 2:56 pm in San Tan Valley, US Ashley profile Ashley Away Guys can you check your app itys not listing to ebay well! Operator profile inkFrog typically replies in under 5m. Ashley profile Hi! Thanks for reaching out. Are you experiencing errors when listing? Any additional clarification will help us identify what is happening in the account. no your app wont list i can list 500 products Ashley profile Let me take a quick look. Just a few moments please. ok Ashley profile When using this item as an example: https://open.inkfrog.com/listings/edit/30402829 , the error is due to many item specifics not being added. eBay made some updates where some item specifics are now required to be filled out for each product. I have bolded each item specific that is required: The item specific Department is missing. Add Department to this listing, enter a valid value and then try again. The item specific Inside Leg is missing. Add Inside Leg to this listing, enter a valid value and then try again. The item specific Style is missing. Add Style to this listing, enter a valid value and then try again. The item specific Material is missing. Add Material to this listing, enter a valid value and then try again. The item specific Closure is missing. Add Closure to this listing, enter a valid value and then try again. The item specific Rise is missing. Add Rise to this listing, enter a valid value and then try again. The item specific Size Type is missing. Add Size Type to this listing, enter a valid value and then try again. The item specific Vintage is missing. Add Vintage to this listing, enter a valid value and then try again. you must be kidding me everything is on the product from my shop i guess your app aint worth paying, need to look for another app 9:56 pm 37m ago. Seen Just deleted the app soon after submitting review! Sad!!!

Nov. 19, 2019

I am so so so happy I made the switch and moved to Inkfrog (eBay Connect). I only wish I did it sooner. Fabulous, professional ebay templates, easy instructions to create your own if you wish, and the publishing component of the APP is very easy to use and navigate around without much need for training or support. However, when you do need help or advice, the customer service level is impeccable and the overall approach comes across as very willing to help. Glad with my decision - no hesitation to recommend an app that imports, publishes and has professional templates in one APP.

Nov. 7, 2019

L'application est géniale , parfait , simplicité d utilisation , tres bon Service clients tres disponible, au TOP, merci +++

Sept. 27, 2019

Best app on the store - Hopefully they release multi-channel soon! It would be so great, many thanks guys.