inkFrog for eBay

May 6, 2023

After a few mishaps, mostly on my part, it finally clicked in but not without the help of Ink Frogs customer care associates who were very patient, explained each step to where I understood. I am very appreciated for the help they shown me. I highly recommend Ink Frog, the App is very helpful when selling on eBay

Feb. 26, 2023

So much potential, yet so frustrating. The best part of the app is that it is very good at automatically removing product as you sell on ebay, shopify, or in person between all platforms. That part was a life saver and very useful for us as we are an omni-channel seller. The biggest downfall and the part that would drive me mad, is the glitches and lack of support to fix it. For example, I would spend hours listing items from Shopify to eBay only for InkFrog to have a listing glitch and remove every item listed. Not only does it waste an incredible amount of time, but it destroys any potential sales. When you do relist the same items, usually (and magically) there are no problems and it stays. But, eBay views it as spam or whatever and the items never get the same watchers or views. I would say nearly every batch I did for the last three months or more did this, and I think it really hurt my online sales. Customer service would usually blame eBay or Shopify for the issue, but how do you explain listing it the second time and there isn't a problem? Even if it is an issue with the app communicating between the two platforms, InkFrog has a duty to bridge the gap and solve the issue. There are other minor issues, like; some synching issues, the app not covering all the listing descriptions and details that eBay has, and having to go through all the items I list on eBay to fill in the blanks that InkFrog doesn't fill. I finally cancelled my subscription after a month of not listing new product. I really don't feel like spending four hours or more for 20 items.

Feb. 23, 2023

Leider in Deutschland nicht zu gebrauchen (Stand Februar 2023). Namen und Adressen mit Umlauten oder "ß" werden mit der immer gleichen Zeichenfolge "�" verstümmelt, so dass man sich in ebay einloggen muss, um die korrekten Adressdaten nachzulesen und diese manuell in Shopify zu korrigieren, bevor man die Bestellung weiter bearbeiten kann. Der Fehler war bei inkfrog noch nicht bekannt. Nachdem ich darauf hinwies, hieß es, man arbeite daran. Ein anderer Fehler war bekannt und der gab den Ausschlag, inkfrog wieder zu deinstallieren: Das Textfeld für die ebay-Rückgaberichtlinien bei inkfrog erlaubt nur 250 Zeichen. Die rund 4.000 Zeichen einer typischen deutschen Widerrufsbelehrung akzeptiert inkfrog nicht, mit dem Ergebnis, dass die Warenbestände nur von ebay zu inkfrog/shopify aber nicht von shopify/inkfrog zu ebay synchronisiert werden. Unangenehm fällt beim Installieren/Registrieren auf, dass eine Kreditkarte angegeben werden muss. Es heißt vom Support zwar, die Abrechnung erfolge über shopify, aber das stimmt nicht, es wird direkt von der Karte abgebucht. Pluspunkte für den günstigen Preis und den ansonsten schnellen, freundlichen Support. Aber das hilft halt nichts, wenn die App bestenfalls nur halb funktioniert und kein Zeitpunkt genannt werden kann, wann die Fehler behoben werden.

Feb. 19, 2023

this app is horrible. price point is good but now api's dont work and i'm paying for an app that tells me "api's don't work" and to upload directly to ebay. what am i paying for then?

Feb. 5, 2023

The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store. You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done. In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app.

Jan. 18, 2023

I swapped to InkFrog from CedCommerce's eBay app due to the amount of issues it had with sync, stock, pricing, ending items when sold out, etc. Michelle helped me in the early stages with teething problems I had with InkFrog and so far, so good!

Dec. 30, 2022

SHIPPING PROFILES ARE DESTROYING ALL SHIPPING POLICY. REMOVING SHIP TO LOCATIONS< DISCOUNTS. CANNOT TELL WHICH OOF THERE PROFILES ARE WHICH< LOOKS LIKE "inkFrog Shipping 7a7e09a4-350a-4a2a-8b7c-5f3c0ba2e4d4 " Every time the quantity updates on SHOPIFY it updates EBAY and DESTROYS SHIPPING POLICIES. Cannot disable synchronization on SHipping Profiles. SUPPORT was no help. They insisted it works.

Dec. 27, 2022

I find the big paragraph of errors confusing. Should be in bullets so its easier to understand what I need to correct to get my listing live on ebay. Other than that, the apps is good

Dec. 16, 2022

A waste of time. Send over 30 emails that did not answer my initial question. Why wasn't my eBay and amazon accounts syn with my Shopify? Different adding Double entries to my Ebay account which I was charged I finally receive the answer I was looking for "You can manage eBay with Amazon, just not with Shopify linked to the same listings." I went back to read their advertisement "amazon OR ebay with by shopfity" So not both. Not what I wanted. I wasted over a week on trying to do what the app can not do.

Nov. 25, 2022

Been using this App for a really long time. It is a great App to list products on eBay with and I was a huge fan of it for a really long time. I wish I could give it a better rating but the problem is it has problems with syncing orders between Shopify and eBay. It fails to sync the inventory roughly 2-5% of the time and results in inventory being oversold which is a huge hassle. I brought this issue up to them many times and it's been over a year hoping that they would rectify the issue. Eventually, I was recommended to manually check whether inventory had been updated properly myself at the end of the day, which is quite ridiculous. I ended up having to shut down my Shopify store temporarily as it was disrupting the workflow too much. Sad because if they would fix this issue, I would say Inkfrog would be my go to App. But it's not usable at it's current state and they don't seem like they want to fix or improve the problem like they used to.

Oct. 28, 2022

The app just doesn't work. I have been in contact with support, but it's just not working. The app does not sync orders and does not adjust quantity on ebay when items are sold (those two things are basically the whole point of this app, so it cannot even fulfill the most basic promises). My settings are set to sync as they instructed me to do. I don't know how to get this thing to work. Making the ebay listings is easy, so I really really wish this app did the absolute basics of showing me orders and keeping correct quantity. Please, just fix those two (should be very simple) things and it would be a 5 star app. Currently, I have the free version because I can't spend a monthly amount if it isn't working. I would gladly upgrade in a heartbeat if you can fix it. I gave 2 stars because the customer service is good.

Oct. 19, 2022

Useless, does not work! I spent $29 and after less than 24 hours I am annoyed and frustrated. Does not do the job it is either intended for or advertised to do.

May 31, 2022

Okay, I'm HIGHLY annoyed. I wasted over 2 hours setting this horrid app up all for Shopify to tell me that I am now allowed to manage and add my products that I am dropshipping to EBay. Guess I'll just have to add them manually and do it all without an app. If you're dropshipping DO NOT download and use this app. It's a huge waste of time. I don't recommend this in the slightest. Thanks for wasting my already minimal time.

May 25, 2022

I can not recommend this app at all, there are nothing but issue to delete an item it takes minimum 15 minutes and has to be deleted in 3 different places. Products imported from ebay no shipping method and they very bravely advised me to do it manually on 10000 items. Any issue you take to them ends up with "our developers are working on the most urgent developments" first try to pass the ball to shopify. Items sold on ebay in different countries wont be ended on shopify so you have to do it manually. HTML Templates cannot be saved and it wont go to ebay correctly. They have lost the plot, they dont know the meaning of channel integration and why sellers are looking for one. I can go on like this but dont see the point, If you want headache you are at the correct place.

April 22, 2022

If you are looking for a good sync tool that allows you to bring your own app this makes it easy to manager eBay via Shopify.

April 21, 2022

I used this app to sync between shopify and ebay. It has helped me keep my inventory accurate. it has helped me develop strong return and shipping policies that work with ebay.

April 2, 2022

Really happy with the App and communication; Just transferred from another app to sync products between my website and eBay and has been so much easier to navigate from the start. Hopefully my experience will continue this way.

March 1, 2022

We used this app to sync our online shop with eBay, and it works like a charm. The templates are very handy and easy to customize, the profiles are simple and straight forward to setup. Any issues I had with setup, their customer service team was able to provide a solution for me relatively fast. Very happy with this app!

Dec. 6, 2021

Stay away from this app. This app is constantly out of sync between our shopify store and ebay. We've had to cancel more than 20 orders in the last couple of month. The worst part is their non existent customer service, they do not respond to emails at all. The chat is never available. Do yourself a favour and to provide you a broken service.

Oct. 13, 2021

I used the inkfrog to load my ebay store into shopify, and now use it to load new items from ebay into shopify store. I find it easier to keep both stores in sync this way.