inkFrog for eBay

Sept. 6, 2020

The app doesn't sync items properly, neither it does it regularly. Once you synced it with your shopify store, any new items you list or changes you make to your existing items, it DOES NOT sync them automatically with eBay. You need to manually do it one by one. On top of that, the small plan gives you 300 listings but it also counts towards this limit all the previous listings you had on eBay. Say, you want to list your 100 shopify items on eBay using this app, but you already have another 201 items listed on your ebay account that are not associated with your Shopify store, they will also count towards your limit and you will have the total of 301 listing which exceeds your plan limit. There is no way to avoid it, even though it's so stupid because the app is to sync with Shopify (otherwise why would I need it in the first place?!) As many have already said here, customer service is very unhelpful and their replies leave you wonder if they even want you as a customer. At this stage I am actively looking for another app.

Aug. 17, 2020

If there is any issue that actually requires them working on (you'll encounter many such issues) They will just ignore you, close their eyes, plug their ears and wait until the problem (you) will go away.

Aug. 11, 2020

From the beginning I never felt like the support team was actually there to support. The app also has so many issues. Variants do not sync correctly, app lags and has such long delays and no one will tell you why. You can send them an email with a list of issues and you'll get back a one liner response that doesn't answer the questions you had. I am only going to keep trying to work out the kinks since I've already spent money on this. But if you are looking for a solution to get your listings on ebay from Shopify, I HIGHLY recommend looking at other services as I should have. ****UPDATE 8-11-20 @ 12:10AM*** This is an email from Michele at Inkfrog. Even when they know their system has an issue and you request a credit for the time and money its costed you, this is what Michele @ InkFrog sent me: Michelle (inkFrog) August 10, 2020 10:51 PM (UTC-07:00) Hi, Gabe. There is a known issue with slow loading of some inkFrog accounts that the dev team is aware of and actively working to resolve the issue as quickly as possible. inkFrog is not obligated to provide a credit or refund at this time - https://www.inkfrog.com/terms/ Sincerely Michelle Image 1 From US (IkoinicStudios) Sales August 10, 2020 10:29 PM (UTC-07:00) This is all it does when I click the “live” listings under eBay. I’ve cleared my cookies, cache and all history in Safari and even used Chrome and Firefox and the issue is still the same. What’s the solution for this? This is the approach this company takes with their paying customers. Apparently, through THIER terms of service, they can pretty much destroy your system, have system delays, and there was something about transferring of code and trojan horses in THEIR terms of service that may occur but again, they are not liable. The only thing they are liable for is to collect your monthly service charges every month. Good going Michele @InkFrog. BTW, everything I just mentioned can be found on their Terms of Service so please read those before deciding to to business with this company.

Aug. 7, 2020

The app has a huge flaw. I use it to list my products on ebay and my buyers want to purchase multiple items which requires me to change the "require immediate purchase" default. This allows the app to cycle through the multiple items by listing them on my shopify store and then cancel them. I have had as many as 70 fake orders created by the app for an original order of 10 items, until the buyer actually completes the purchase. Very poorly designed. Messes up the store analytics and order count, etc.

July 31, 2020

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July 29, 2020

Easy to use interface and product import feature, very happy with the app itself. However, seem to be experiencing a bug that does not let me keep the adjusted logo size - it just sticks with the original template logo size no matter what I try. Support hasn't been helpful at all in following this up further, quite disappointed to be honest. Hoping this will get resolved and will adjust rating accordingly.

July 29, 2020

A very serious app. shopify integrates with eBay connect and eBay Connect integrates with ebay.

July 26, 2020

Very helpful, easy to use and much faster than anyone else. From listing to manage order in a great workflow.

July 18, 2020

This is the worst app EVER. Every month, I get charged for every Ebay fee twice because I have to pay fees on Shopify for every sale that sells on Ebay. I also got hit for double shipping fees this month. Shopify charged me for the same fees I already paid on Paypal for shipping. At $30 a month, this is a waste of money and all the time you invest in getting it set up. Not to mention, the "templates" have a huge learning curve. The free ones are ugly and the paid ones are cluttered and anything BUT elegant. DO NOT WASTE YOUR TIME AND MONEY.

July 16, 2020

Easy to use and navigate. I am excited to use this app. Listed products easily, any problems highlighted immediately.

July 10, 2020

I love this app, its allowed me to easily sync by ebay listings to Shopify. The only issue I have found is that it syncs ebay auctions with bids to shopify as buy it now listings at what ever the current bid is.

July 4, 2020

Use it all the time, since years now. Love it every time! It does make my life SO easy, having to navigate between multuple eBay accounts and now Shopify. Keep the good job :)

June 30, 2020

A mí me está funcionando muy bien, sólo visito ebay para ver cómo queda... pero vamos, me ahorro todo ese tiempo de tener que publicar en ebay.

June 29, 2020

I really like this app. It does a lot for us; templating, posting, inventory management, etc. It hasn't been a seamless experience, though. We've been in contact with support frequently and they've been very responsive and helpful. Issues have centered around onboarding (sync settings REALLY need to be all configured up front), GTC Cancellation / Re-listing (the tooltips aren't quite accurate), etc. and issues have generally required manual fixing which is tedious and time consuming. It's frustrating to hit the snags but, once resolved, they stay resolved. Aside from the speed-bumps, InkFrog + Shopify really gets a ton of work done. We're overall very pleased with it.

June 26, 2020

Great app, used now for many years. wish it had more features and more UK marketplaces, but that won't add at this stage anyway.

Oct. 18, 2020

Update 19 October 2020 - This product has gotten worse. Since my earlier post in August and the initial one in July the software has continued to be buggy. A fix was put in last week, after about 4 months i think of the issue being present where there are timing delays from when you get a sale in eBay to when your shopify store gets updated. Its not fixed and im still experiencing delays. The order can come in anywhere from 15 minutes to 12 hours later. It poses policy issues for ebay because i sell in multiple channels and if i sell the item in shopify while its actually been sold in ebay but shopify doesn't know it i run into major problems. As of today their servers are down and i cant list. Its an extension of the sync issues i think. I have stock to list on ebay that i cant list through inkfrog! They have now put my sales at risk. They do not compensate as per their policy. Their listing templates are still broken. DO NOT USE THIS PRODUCT. IT DOES NOT WORK PROPERLY and will create more problems for you. Given the effort to migrate to a new platform and redo my templates i am staying on the tool until December when i am shutting more ebay store over the hoilidays and will do a full migration to a new platform then and relist with a product that works. My initial review in August 2020 - Does both custom fields and templates. Better than the ebay and ebay link apps. Tried both. No good. I was SO Happy with this product when is started using it. Through Mid July 2020 and into August alot of bugs started. Sync issues. Then the BIG ONE - the templates stopped working. Once published they couldn't be centrally updated any more. I ran into legal issues with my pricing and listings not being updated and hand to manually adjust every listing - i have over 50 listings. Why use templates if you plan to manage each one individually. They have not provided a timeline to fix the issue and refuse to credit or refund me the cost of the template subscription. Now i am stuck with this due to the massive cost to move to a new provider and start all over again. it's really frustrating. i just want the templates to work again :( Go back to what you were doing in June 2020 the product was so good then.

Aug. 19, 2020

I am changing my review not all because of inkfrog but because of mostly because of ebay. EBAY can ruin your business in 3 seconds flat. I sold $2500 worth of items to clients who are not qualified clients. There has been issue after issue with Ebay I would steer clear of them. Do not be fooled when thinking "this time it will be different". It will not be different and you will dig a hole that will be very costly to get out once you realize there are 10 requests for returns and ebay goes out of their way to ensure it is difficult. I did run into pricing issues which did cost hundreds to remedy. Ink Frog needs to fix pricing issues when you are uploading 700 items and 10 items list for 50% their original prices and receive immediate purchases it is very difficult telling a potential customer, whoops issue with inkfrog I have to cancel. There is no faster way to receive 1-star ratings from "EBAY" clients.

June 15, 2020

Absolutely effortless!! A million times over, THANK YOU!! Looking forward to the skyrocketing sales!!!

June 15, 2020

Best way to sync ebay to shopify. Cant wait for more ways to link. Hopefully there will be a link to Mercari in the future. Keep up the great work inkfrog administration!! Inkfrog is the greatest, easiest ebay listing sync method to shopify. I think that the cost per year is well worth the effort that the company puts into their customer satisfaction. I will be a long time die hard subscription advocate for this company. I appreciate all that you do. Inkfrog is the easiest way to link your ebay account listings to shopify and they will sync sells across both platforms. Best way to sync ebay to shopify. Cant wait for more ways to link. Hopefully there will be a link to Mercari in the future. Keep up the great work inkfrog administration!! Inkfrog is the greatest, easiest ebay listing sync method to shopify. I think that the cost per year is well worth the effort that the company puts into their customer satisfaction. I will be a long time die hard subscription advocate for this company. I appreciate all that you do. Inkfrog is the easiest way to link your ebay account listings to shopify and they will sync sells across both platforms. Best way to sync ebay to shopify. Cant wait for more ways to link. Hopefully there will be a link to Mercari in the future. Keep up the great work inkfrog administration!! Inkfrog is the greatest, easiest ebay listing sync method to shopify. I think that the cost per year is well worth the effort that the company puts into their customer satisfaction. I will be a long time die hard subscription advocate for this company. I appreciate all that you do. Inkfrog is the easiest way to link your ebay account listings to shopify and they will sync sells across both platforms.

May 30, 2020

Works as designed. If you have many listings to transfer, this app works. Would be nice to have some extra fields that one could configure to match with the target.