inkFrog for eBay

Sept. 19, 2019

I actually really like the app and have been using it for a few years now. However, ever since eBay started collecting sales tax on some of the items I sell, that tax is coming through inkfrog and into my Shopify account. Sellers are not supposed to have to deal with the sales tax on eBay, eBay is supposed to handle the taxes on our behalf. The tax is being reported as income in my Shopify account, but the tax is never deposited into my PayPal account. inkfrog has been saying they are looking into it, but it's still occurring. It's starting to add up, raising my reported income. If they can fix this soon, I'd give it 5 stars, but as it stands now, it looks like I'll need to refund the tax amount in each order so that it does not get reported come tax time. Very frustrating. Update: The new option for Shopify/inkfrog to ignore the eBay sales tax does not work! While it does not appear in the order, it is still being added as income within Shopify. Why this can't simply be turned off I don't understand. eBay handles the sales tax and it should not be passed though to the Shopify store.

May 30, 2019

This app works very well for creating listings easily for Ebay. Love it! We can even create variations that are "ebay exclusive" which don't sync inventory etc.

May 17, 2019

Used it for more than a month, so far so good. Orders are syncing fine, no problem found so far. Thanks

May 14, 2019

I used to think this app was pretty good, but lately, I keep having problems syncing my inventory. For example, something will sell on eBay, say, yesterday, and today, the inventory still hasn't synced with my Shopify store. Also, when I contact customer support, it seems like they just manually update it, but don't fix the root of the problem. They do not care. All they say, when I ask why it takes so long to sync (sometimes 24 hours later, the inventory still has not synced), they just say, Sorry there was a delay. Support has become terrible. If I was okay with manually updating everything myself, I wouldn't bother contacting them. Right now, every time I sell something on eBay, I have to make sure that the inventory levels are synced. Furthermore, when I import products, sometimes there are problems where the import gets "stuck" and all the time you spent saving the settings for each listing will be lost. Very irritating and time-wasting.

May 2, 2019

amazing app! recomend for syncing inventory on ebay with shopify saves a lot of time and headaches thanks a lot -Bryan

April 30, 2019

App does not work and created duplicate orders as a result. Could not get past setting up more than 5000 sku's. Promised a fix for over 2 weeks and never received this fix. Wasted so much time and money. Avoid this app!

April 27, 2019

takes ages to load products and doesn't sync all new incoming orders. It is very hit and miss with what it will sync. Massive waste of time

April 9, 2019

I'm very happy with this app. it's really easy to connect to ebay and sync shopify with ebay. I have to make only one listing on shopify and than automatically create the listing on ebay account ! I can't be more happy than this !!

April 2, 2019

I use this app to link my Shopify store to eBay. It works great and their service team is responsive, even on Sunday evening. There is a time investment required for the initial set-up. It wasn't painless...but once your listings are set to your liking and you have a handle on the interface, it's set it and forget it. I previously used this app for 2 years with my BigCommerce store and it's the only app I carried over into my Shopify store. I did try Shopify's eBay integration first, I didn't last 1/2 hour before I looked for inkFrog.

April 1, 2019

The team is very easy to work with. Customisations take many iterations - change the font, hange the placement, change the size etc etc and it is not always possible to foresee all the customisation at once before briefing the app team. So although I felt I was being demanding in asking for more & more, the support team delivered it all gladly. So now I am a satisfied client! Recommended!

March 17, 2019

St Ives Tackle I opted for inkFrog so that I could link my Shopify to Ebay and prevent over and under selling. First impressions were that it is rather complicated and even though I looked and fiddled about with the trial I couldnt really get my head around it. At this point as I had over 500 existing Ebay listings to link to my store , I booked a one to one meeting and subscribed to the unlimited account and finally started to get my head around it. I have been working hard to understand how the system operates and consider how the settings function. I neednt have worried though as I have used support from the inkFrog team a few times now and after following their instructions have been able to get my ebay listings all linked up and can now get on with creating new listings from Shopify to Ebay using inkFrog. The support has been very prompt taking about 15 minutes for a response and any issues have been sorted immediately. It is a complex tool but seems able to do pretty much anything you need it to. I need to keep stock levels across 3 outlets synchronised and its great for that. In summary if you take your time to master it and dont be shy of asking for help from support it will prove to be a great tool for both listing and linking products. Five stars from me. St Ives Tackle

March 11, 2019

Great app, it does what i want and more :) . Makes life very easy. I can have different information in both my website and ebay store, like description, pictures and prices.

March 8, 2019

Like any software, there is a learning curve and this one is not any different. It will do what you want and more. Syncing was quick & easy including photos, variants, & pricing. If your listings are not eBay compliant that will be an issue. If you have a lot of variants you may be limited to the number of listings until you receive approval from eBay to add more listings. But Inkfrog lets you know your listing status. It will fill your inventory automatically, shipping is a snap with all orders coming to your store at Shopify plus all messages come directly to the email address you use for Shopify. Inkfrog fully integrates with eBay in almost all cases. Any changes in your Shopify store listings can be uploaded separately to your eBay listing...a great feature. Inkfrog support is excellent and you can schedule a meeting with one of their gurus to walk you through the program. I encourage you to do this...it will help you get up and running quicker. eBay can be a hassle but the sales are there waiting for you. We had 52 orders for our first 2 weeks. IF you want to sell on eBay this is the app to use. It has all the bells and whistles to integrate your store and eBay.

Feb. 2, 2019

I started out with doubts, but am happy now. I linked this app to my Shopify account, in order to get access to my eBay messages. It looked like inkFrog supported that feature, but only the ebay message headers would import, and any graphical links were omitted. I sent inkFrog support a message, and they had it completely fixed in about 2 days. However, they did respond to me, in about 5 minutes. Their support is top notch. They always get back to me, in about 3 to 5 minutes, with an answer...even on the weekends. However, today (2/1/19), I tried to turn on the feature for inkFrog to auto send feedback to eBay, and even tho their help file shows how to do it, that feature is missing from the app. I sent the complaint to inkFrog, just before writing this review.....now, 3 minutes later, I get a reply from them telling me that this feature isn't included in the "Basic" plan. I need to have the "Unlimited" or "Designer" plan. Even tho that was made clear to me, before purchase, I did not see that, and I feel that omission to the Basic plan, is in very poor taste. I will augment this review to 5 stars, if anything changes....

Jan. 14, 2019

So far so good. We used to use inkfrog back before the shopify ebay app was created and liked it. Unfortunately, shopify's app doesn't seem to support 'make an offer' so we decided to give inkfrog another go. A frustrating situation turned out amazing as we wanted to redo the trial to make sure it'd do what we needed it to. Customer support was incredibly fast and proficient to help us. About 5 emails back and forth later (under probably an hour) we were back in the trial. If inkfrog works as well as it did before, then I won't touch this review because my customer experience has been 6/5 stars and the product was 5/5 when we last tried it.

Jan. 5, 2019

This app works for the most part. But we have had to redo our listings on the inkfrog side 3-4 times because the profiles, theme, etc. keep changing without us doing anything. Support just blames it on third parties, even though we don't even use any other third parties for ebay except for inkfrog. We have wasted COUNTLESS hours redoing our listings from this issue. Inkfrog will do NOTHING to make up for it. We have paid for inkfrog for awhile now and they won't credit us a penny for the wasted time, money and energy we have had to put in redoing listings because of their coding issues. So, if you download this app, it may work...but don't be surprised if you have to do work on your listings multiple times.

Jan. 4, 2019

If you have time to waste it, this app for you. No Data and Photos Synchronisation, Remove your stock from Shopify and Ebay without your permission Make a chaos in your ebay store. Just wonderful app if you want always play with frogs, have conversation with irresponsible staff members, have errors trying to access to your profile on time. You did not sell any more as configuration not show real buyers and communication with them, you will receive only fake accounts, especially emails. in this case frogs only jumping in your head after all this... This app fit only for one solution - instal share your all stock from Shopify to eBay, and uninstall this Froggy App, as orders you can generate by yourself fast enough and enter real customer details from eBay for future marketing purpose.

Jan. 1, 2019

Inkfrog has helped me sync my inventory between shopify and ebay. This is exactly what I needed. When an items sell on one platform Inkfrog syncs the inventory with the other platform. Customer Service is great too, they went out of their way to help me when I contacted them. 5-stars

Dec. 27, 2018

Love. This. App! We use Shopify and cross promote to Ebay. It was working ok until Shopify (or Ebay?) changed their app. We could no longer edit our listings on Ebay and worse.... we lost the ability to offer "Best Offer" on our items. THAT WAS HUGE! I contacted support and their was no fix, that is until Sheryl wrote and told me about Ink Frog. Problem solved. I can edit and we can use the "Best Offer" feature on Ebay. The app is easy, it's comprehensive, data transfers easily between Ebay and Shopify, We can use the app for shipping, messages, listings, etc. No problems. Support is outstanding too. Set up is a bit confusing, but support is available as well as tutorials. (I didn't take advantage of the tutorials and directions and messed up syncing, support had me up and running again in no time. Sheryl also stayed with me all the way and between her and the support staff, I couldn't ask for better hand holding. GET THIS APP if you use Buy It Now with Best Offer on Ebay.

Dec. 15, 2018

This app has been very useful for us. Very effective at pushing items to ebay. Have to be careful of the settings you use to make sure it does what you want it to do, but so far we're very happy.