inkFrog for eBay
eBay Integration for Seamless Listing and Order Management
Rating
4.1
feedback
459
chart
#647
All reviews
Rating Breakdown
Review RSS Feed
May 28, 2020
This is a very good app I've been using it for years, great and fast support also. I highly recommend it.
Oct. 19, 2020
UPDATE: App continues to duplicate orders in shopify. We lost 5k in dupe shipped orders in 1 day!! Do not use this app, it creates duplicate orders and has server glitches. We just discovered that we lost several thousand dollars due to duplicate orders created by Inkfrog in Shopify. Not safe to use, unless you manually check each order to ebay and paypal before shipment.
May 19, 2020
Ease of import was fantastic, other apps put you through a big drill of hours of setup for processes that should already be set up by default and then can be customized later. Customer Support was fantastic and jumped right in to help. Their dashboard is easy to read and easy to navigate. They have multi-user accounts and now Amazon! So a win-win!
May 18, 2020
I used it to connect my shopify account because in was easier to use eBay Connect to help both apps merge.
July 11, 2020
I have been using inkfrog for about 6 years and I absolutely love it. Now I have a shopify store also and they have my inventory on poinT! I will never use any other software. I would be lost without it and they continue to grow with the market and software so I can use them across all the platforms I am using. Thanks so much guys!!
May 8, 2020
It's good. Easier to use than other apps for sure. There are many features that although we don't really use but look very useful. Recommended for eBay connection
May 14, 2020
UPDATE: We now have a new issue with Inkfrog: It created hundreds of duplicates of some order because of a linking issue with their software (as mentioned by their customer service, not due to our fault - we have the transcript of this of course). Therefore, we now have 161 false orders that are completely unbalancing our financial reports (and forcing us to pay taxes for sales we haven't made) and now require manual cancelling, a task of many hours. Inkfrog refuses to compensate us for that, even if they admit to the fault. If you'd like to pay 20$ a month for a service that will cause you trouble because it just doesn't work: we totally recommend Inkfrog. If you are looking for an easy solution to sell on ebay without any issues, keep looking and please, let us know what software you use because we won't be using Inkfrog anymore! Previous Review: We used their app for a while and starting a few months ago, we started receiving issues with sales on ebay not being pushed to Shopify: this created many inventory errors that we had to deal with. We've been in contact with customer support for days now and nobody is answering our questions. They gave us solution, that do not work (force synch orders, but force synch doesn't work because inkfrog says that the products are not linked to Shopify and of course... when you go see the product, everything is well linked) and all we get is ridiculous messages telling us that they "Pushed order #xxxx to Shopify", which is useless since we get 3 to 10 errors like these every days - what do you expect us to do, write to you 10 times a day so you can synch our orders? Their customer support is a mess and your messages get transferred to one person to another and no follow up is done. The promise of this software was very high for us and the options seem fine, but IT SIMPLY DOESN'T WORK and nobody at Inkfrog has any idea what is going on. After a week of terrible customer support, we will now invest our time into making a proper complaint to Shopify directly instead of being send ridiculous replies.
RetroMTL, I'm sorry you're running into these issues with syncing. I took a look at a few support tickets you had with our team regarding order sync. I believe I may have found the problem. On Shopify, there are products listed with a single variant yet on eBay these products have no variants. So when the order arrives from eBay, inkFrog is trying to sync to a product on Shopify that is set up differently than eBay, which is causing the sync to fail. I can't say for 100% certainty that this is the issue, but it is what I'm seeing at this point. I'll respond to your most recent support ticket with our team to continue with this investigation.
April 21, 2020
If I could give it 0 starts I would. The support team, as reported by others, is the absolute worst. They are rude, indignant and offer no solutions other than "fix it yourself". My support question was answered with "Please dont email and message us." instead of "Good morning, I would be happy to look into that for you." or "Give me a moment while I look into your issue." (Customer Service persons: Marcella and Marie). Secondly they add their own hyperlink and logo to all of your eBay listings. I've been told this is an eBay problem and I should fix it myself manually deleting it one by one on all 6600+ listings on my store. This hyperlink and logo is against ebay policy and can cause one's account to be flagged and removed by eBay and exists within the programming on their site. Given that they are receiving a monthly fee there is no reason for inkFrog to add this to their customer's listings. It's a parasitic practice. Syncing accounts does not work correctly, takes over 24 hours, has to be run several times in order to get all products captured and still does not capture product categories or all product info. This app is more trouble than it is worth for $30/month. *Review Update April 21, 2020: The Customer Care team has advised their product does not have the functionality that it did have previously. Product sub categories at one time populated with the product when migrating the listing from Ebay to Shopify. When those sub categories abruptly disappeared it cut the functionality of all of my menus. inkFrog's reply is that the product does not have that functionality and offered no solution. This confirmed for me that their product is far more hassel than it is worth and can potentially cause major issues with one's ecommerce site. AVOID AT ALL COSTS or believe me it will end up costing you.
RPM Euro Parts, we've reached out to you directly to address the issues you've had when using the app. I apologize for the frustration you've experienced and hope that you will allow us to assist in resolving the problems. The export option to Shopify is still in beta and if there's a problem with it, we'd appreciate hearing more.
March 13, 2020
I first started using this app about a year ago. It worked great for importing and syncing my ebay inventory with Shopify and vise versa..but in the last few months it doesn't do anything useful. In fact it has created more work for me just to make sure it is working correctly. It stopped syncing anything from Shopify and the only way I could get it to work was manually reload and re-sync my listings and inventory. Why am I paying for a service that creates more work for me? On top of that I have reached out to customer service and all I get is an automated message saying they have received my message and are escalating it. I waited over a week to see if any changes of updating were being done or even if there was any follow up on the problem. Nothing..crickets! I can't run my business that way. I've messed up multiple orders because the inventory doesn't get updated after purchases and out of stock items gets sold again. NOT COOL!! I've deleted the app..not worth the money!!
Thanks for the feedback The Bargain Brothers. We've reached out to you directly to offer some assistance with the issue you've been experiencing.
March 10, 2020
Could be amazing but the amount of time wasted on this app has made me grey. They embed their link on each listing that violates ebay policy so your listings cant be live .. ARRR
PlantsToday -- Thanks for the review and bringing this up. We do attach a link to eBay listings, which does not violate eBay's terms. Once the account is on a paid plan in inkFrog, the option to turn off the marketing is available and once turned off, it will be removed automatically from existing and future listings. If you're still experiencing a problem with something in the listings violating eBay policies, please respond to our most recent email sent you to offering additional assistance :)
March 9, 2020
Right above these ratings, it states that 100 products are free to list. When you look at the subscription description, it states only 10. I hope it's the former because I use this app in Big Commerce and I like it.
Mr. Grease Gun - Thanks for bringing this to our attention and apologies if it caused any confusion. If you have any questions concerning plans or features, please reach out to us at [email protected] and we'd be happy to assist as well as provide an additional trial period.
Jan. 30, 2020
Awesome! Great customer support and great system. It just takes some patience at first to learn. But once you got it, its easy.
Thanks, Underground Boardshop!
Jan. 30, 2020
LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a language thing, they are American. Their goal with customer service is to confuse you and frustrate you until you drop the issue. I have never written a negative review on shopify before for an app. Sometimes the App works but there is no company I would wish to go out of business more than EBAY Connect/Inkfrog. Use them only as a last resort. I'll remove this if they apologize and admit they lied which they have.
Jan. 29, 2020
Amazing app!! I love the functionality it has, I would recommend it to everyone , easy to use and much more then I would have thought
Jan. 29, 2020
Useless app! Codisto did a far better job for me. Read my copied conversation withAshley from Inkfrog: Ashley profile Ashley Away 2:56 pm in San Tan Valley, US Ashley profile Ashley Away Guys can you check your app itys not listing to ebay well! Operator profile inkFrog typically replies in under 5m. Ashley profile Hi! Thanks for reaching out. Are you experiencing errors when listing? Any additional clarification will help us identify what is happening in the account. no your app wont list i can list 500 products Ashley profile Let me take a quick look. Just a few moments please. ok Ashley profile When using this item as an example: https://open.inkfrog.com/listings/edit/30402829 , the error is due to many item specifics not being added. eBay made some updates where some item specifics are now required to be filled out for each product. I have bolded each item specific that is required: The item specific Department is missing. Add Department to this listing, enter a valid value and then try again. The item specific Inside Leg is missing. Add Inside Leg to this listing, enter a valid value and then try again. The item specific Style is missing. Add Style to this listing, enter a valid value and then try again. The item specific Material is missing. Add Material to this listing, enter a valid value and then try again. The item specific Closure is missing. Add Closure to this listing, enter a valid value and then try again. The item specific Rise is missing. Add Rise to this listing, enter a valid value and then try again. The item specific Size Type is missing. Add Size Type to this listing, enter a valid value and then try again. The item specific Vintage is missing. Add Vintage to this listing, enter a valid value and then try again. you must be kidding me everything is on the product from my shop i guess your app aint worth paying, need to look for another app 9:56 pm 37m ago. Seen Just deleted the app soon after submitting review! Sad!!!
Jan. 12, 2020
Terrible customer service. I want to change the app.. Quick response but just sent templates. I can't recommend
Using app
Almost 3 years
Total reviews
1
Average rating
1.0
Dec. 30, 2019
Great, product, gives a good start into listing a product. The other competitors seem not to get it right.
Dec. 16, 2019
Excellent pricing compared to similar products and the customer service that comes with it is of the highest drawer. Fantastic all around.
Nov. 19, 2019
I am so so so happy I made the switch and moved to Inkfrog (eBay Connect). I only wish I did it sooner. Fabulous, professional ebay templates, easy instructions to create your own if you wish, and the publishing component of the APP is very easy to use and navigate around without much need for training or support. However, when you do need help or advice, the customer service level is impeccable and the overall approach comes across as very willing to help. Glad with my decision - no hesitation to recommend an app that imports, publishes and has professional templates in one APP.
Nov. 7, 2019
L'application est géniale , parfait , simplicité d utilisation , tres bon Service clients tres disponible, au TOP, merci +++
Merci d'avoir pris le temps de nous laisser votre avis PRESTADESTOCK!