inkFrog for eBay

May 3, 2018

Great app! Started with the free version to try it out and found it very easy to use. as soon as the orders started coming in I upgraded to the paid version. have had a couple of small issue's but all was sorted straight away by the very helpful support team, thanks!

April 30, 2018

Does the work. It is easy to manage the e-bay stock. I like that when I changed a product in Shopify it updates e-bay. With over 500 toys and games, we sure need a good app to manage it. -ToyShnip-

April 9, 2018

InkFrog represents the best value for eBay integration. I've had zero problems with setup and their support staff is excellent.

April 7, 2018

Awesome app for auto listing your products to eBay and having all your order fulfilled by Shopify. Completely hands off.

April 4, 2018

At first, the software was a bit overwhelming because I was not used to it. There is def a learning curve, and one of the biggest hurdles is just learning to trust it. When there are problems, the customer service team seems to be on call 24 hours a day. I have rarely had a question go 5 minutes without being handled. When it has been a problem on their end, they take the reigns, figure out the problem, and sort it out, FAST. Great team over there. I have been using it for 5 months, and I would recommend it to anyone who wants a great web-based listing software for connecting to Shopify.

March 5, 2018

Very fast to respond to emails however they don't take the time to understand the real issues despite detailed information were provided along with screenshots. No telephone support. No clear instruction on how to run the start. It effects the Ebay selling limits which cause quite a major loss in sales. It does not sync all the SKUs from Shopify to Ebay. It does not sync properly price changes from Shopify to Ebay. It does not sync properly variations changes from Shopify to Ebay.

Jan. 12, 2018

Very good cost-quality app, does an excellent job with eBay listings. OPHERTY & CIOCCI www.ophertyciocci.com Luxury Vintage, Pre-Loved Fashion

Jan. 2, 2018

We have been using this app for nearly 6 months and today we just lost our eBay selling privileges for a week because InkFrog's arbitrary syncs, it is buggy and we spend way too much time dealing with problems...uninstalling it today and looking for another more mature eBay friendly solution.

Dec. 19, 2017

Inkfrog has opened up my products to a whole new audience through ebay. This has added significantly to our monthly revenue. It is easy and automated and powerful.

Nov. 10, 2017

I have been using this app for a few months now and overall it works well. It takes time to get used to the user interface and how to manage your listings, but this is never going to be easy whatever tool you use. Synchronisation between shopify and ebay can fail for a number of reasons, so it takes time to understand what all of the errors actually mean. Saying that the support team are very responsive and helpful when it comes to understanding what is broken. I have raised a few enhancement requests, but there is very little appetite to enhance the app which surprises me.

Oct. 23, 2017

Ok, this is a great app that syncs your inventory across your sales channels in seconds MOST OF THE TIME. When it doesn't, however, you will not learn about it from the app itself until you get email from angry customers or notice that you oversell you items. Tech support is very helpful and tries to help within an hour or so, but the same type of errors repeat every couple of weeks, making you process all your inventory levels and orders manually. https://www.vapepeople.co.uk

Oct. 20, 2017

I use this daily to feed multiple ebay accounts. Saves so much time and its very flexible. Easily pays for itself every month. Been using this app for 2 years.

Oct. 12, 2017

Ridiculous to setup if you have thousands of SKUs.

Sept. 19, 2017

Yet another miss by these people (thought we'd give them one more try). The theory is good, however reality is different. Sync issues, errors, missing deadlines for eBay updates and policy changes, etc., etc. As someone else so aptly noted, NO SUPPORT.

Aug. 11, 2017

This platform is really needed by us sellers but with sync issues, support staff ill equipped to deal with problems, and today 35+% of my items have wrong pictures and incorrect titles and information for no reason at all, even though my shopify store has never had this issue. The support staff told me to go through by hand and fix all the listings.... 1300+ listings to go through. Not sure what to do if they can not fix I will be getting rid of the service and requesting refund of ebay fees as this occurred during the last listing of my library and never has happened before. 125+ dollars in ebay fees down the tube because ending all of them early and re-listing makes more sense then fixing by hand over the next 4-5 days. Honestly we have had nothing but issues the only upside is the inventory control across the two.

July 27, 2017

Great app. I really appreciate that it synchronizes everything automatically & that there are settings & rules that can be changed for the synchronization.

June 27, 2017

I need to make a few changes to not max out my ebay listing limit through multiple listings of the same product where I track inventory but apart from that should do the job nicely.

Dec. 8, 2018

At this point if I could give this app a zero I would. I have paid for this app for quite a few months now. I received an email out of the blue stating that my trial had run out and that my account was being downgraded to a free account. At first I thought it was some type of mistake until I realized that they canceled me so that I will now have to pay $29 a month instead of the $18 that I was previously paying for the same service. No warning, nothing. This is just bad business. Don't waist your time. Find a app that is loyal to it's customers.

June 5, 2017

Great App......recommend...xxxx

Oct. 1, 2017

I am very happy with this app 99% of the time, and the other 1% of the time it drives me nuts ! I should start by saying that when I signed up, it was the only app I could find which would take products from Shopify into E-Bay, and then take the orders from E-Bay back into Shopify, and do all that at the price which a small business could tolerate. So thumbs up on that. The set-up process was quite onerous, not because Inkfrog is difficult or obtuse, but because there is a 'best practice' way to operate Inkfrog to give yourself the minimum of problems. If you follow that method, then life begins to settle down, if not, stand by for a bumpy ride. I strongly recommend taking advantage of the offer of a call with an Inkfrog support representative before you get too deep into the software. I did this perhaps a little bit later than I should of, and did it because I kept having problems with products not syncing properly, wrong photo's being uploaded, prices being changed etc. I had to do something about these problems because as anyone selling on E-Bay knows, you are on a very short leash. I follow the Inkfrog best practice to the letter now, and the problems are very much reduced. There is still the occasional blip, however whether the issue is within Inkfrog, or because E-Bay or Shopify have changed something, is generally impossible to tell. I have found the Inkfrog support team to respond very quickly on the whole, I have never been left without a solution, and generally the solution is there within a couple of hours. However, what I have rarely been able to find out, is why the problem occurred in the first place. This is really important to know in my view, because if the problem is my own process, I want to know about it so I can prevent further issues. Aside from the occasional unexplained glitch, my main gripes about the software would be that in order to avoid sync problems, every time a new product or products is created in Shopify, Inkfrog will not pick that up unless the product download file is rebuilt from scratch. This is an automated process, but if you have products into the thousands, this can take a while to do. The other main issue is that for existing products on Shopify, if you amend the photo's, these are not automatically updated in E-Bay. I believe the Inkfrog team are working on that feature though. So, in my view, for the money, there is no better app that will do all that it does, but be prepared to put a lot of work in to getting it working for you properly. I would also say that I am not 100% comfortable that I can 'ignore' Inkfrog and let it work in the background, errors do still occur, and you would be wise to log in and check for anomalies on a daily basis. UPDATE OCTOBER 2017 - I have been having various issues with synchornising information between Shopify, Inkfrog and E-Bay. It has been well over a week now and despite reporting the issue on THREE seperate occasions, nobody from Inkfrog has bothered to reply at all. Basically, less than a third of E-Bay orders are being pushed into Shopify by Inkfrog, so Shopify inventory is out of sync until I do it manually. I have also had intermittent issues with dispatch information not being pulled from Shopify into E-Bay. I don't know whether I am being ignored by Inkfrog, or there is a much bigger issue at play such as the support team being disbanded perhaps. Either way, if my recent experience is anything to go by, then the support provided is zero, which is not what I pay $29 per month for. I have revised my view of Inkfrog from being optimistic about the software, to ready to move on to a different solution due to persistent poor support where elementary features of the software are not working as they should.