inkFrog for eBay
eBay Integration for Seamless Listing and Order Management
Rating
4.0
feedback
183
chart
#904
All reviews
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Oct. 1, 2017
I am very happy with this app 99% of the time, and the other 1% of the time it drives me nuts ! I should start by saying that when I signed up, it was the only app I could find which would take products from Shopify into E-Bay, and then take the orders from E-Bay back into Shopify, and do all that at the price which a small business could tolerate. So thumbs up on that. The set-up process was quite onerous, not because Inkfrog is difficult or obtuse, but because there is a 'best practice' way to operate Inkfrog to give yourself the minimum of problems. If you follow that method, then life begins to settle down, if not, stand by for a bumpy ride. I strongly recommend taking advantage of the offer of a call with an Inkfrog support representative before you get too deep into the software. I did this perhaps a little bit later than I should of, and did it because I kept having problems with products not syncing properly, wrong photo's being uploaded, prices being changed etc. I had to do something about these problems because as anyone selling on E-Bay knows, you are on a very short leash. I follow the Inkfrog best practice to the letter now, and the problems are very much reduced. There is still the occasional blip, however whether the issue is within Inkfrog, or because E-Bay or Shopify have changed something, is generally impossible to tell. I have found the Inkfrog support team to respond very quickly on the whole, I have never been left without a solution, and generally the solution is there within a couple of hours. However, what I have rarely been able to find out, is why the problem occurred in the first place. This is really important to know in my view, because if the problem is my own process, I want to know about it so I can prevent further issues. Aside from the occasional unexplained glitch, my main gripes about the software would be that in order to avoid sync problems, every time a new product or products is created in Shopify, Inkfrog will not pick that up unless the product download file is rebuilt from scratch. This is an automated process, but if you have products into the thousands, this can take a while to do. The other main issue is that for existing products on Shopify, if you amend the photo's, these are not automatically updated in E-Bay. I believe the Inkfrog team are working on that feature though. So, in my view, for the money, there is no better app that will do all that it does, but be prepared to put a lot of work in to getting it working for you properly. I would also say that I am not 100% comfortable that I can 'ignore' Inkfrog and let it work in the background, errors do still occur, and you would be wise to log in and check for anomalies on a daily basis. UPDATE OCTOBER 2017 - I have been having various issues with synchornising information between Shopify, Inkfrog and E-Bay. It has been well over a week now and despite reporting the issue on THREE seperate occasions, nobody from Inkfrog has bothered to reply at all. Basically, less than a third of E-Bay orders are being pushed into Shopify by Inkfrog, so Shopify inventory is out of sync until I do it manually. I have also had intermittent issues with dispatch information not being pulled from Shopify into E-Bay. I don't know whether I am being ignored by Inkfrog, or there is a much bigger issue at play such as the support team being disbanded perhaps. Either way, if my recent experience is anything to go by, then the support provided is zero, which is not what I pay $29 per month for. I have revised my view of Inkfrog from being optimistic about the software, to ready to move on to a different solution due to persistent poor support where elementary features of the software are not working as they should.
May 22, 2017
Best app on Shopify if you are a current ebay seller and want to sync your inventory. It's a little rigid in the rules you can set, but it's 'good enough'. Also the listing template is nice, and in some ways is easier to use than ebays form.
May 21, 2017
Doesn't stay synced. Buggy and slow if you have many items. Customer service not very helpful.
May 24, 2020
Inkfrog has been doing well and has greatly improved over 2020. We've had very few issues of late.
April 26, 2017
If you are selling on both Shopify and eBay this app is absolutely brilliant. Once you install it you will wonder how you ever got by without it. It took me a bit of time to get my mind around it but will save us countless hours and eBay stock headaches in the future. Their customer service is exemplary. Take the time to watch the videos and really think about the the rules you set in the link settings. Once set up you can forget about ever logging on to eBay......six stars!!
April 24, 2017
Works OK to sync Shopify to Ebay, but if you want to add another store like Amazon in the mix its a nightmare, they have NO chat or phone support. Every time I try to email a list of questions, it takes between 4 and 12 hours and they only answer one question, then its another day shot waiting for a 2nd response. Looking for a different company that has better support if they cant help soon.
April 12, 2017
We're sing this on www.autopartscheaper.com and it is fantastic! Just sent 2900 Listings to ebay with a click of a mouse! This just saved me hours of work!
April 7, 2017
What an amazing tool. Easily connects to Ebay and ports items quickly to Ebay. Very powerful tool, and support is amazing as well. Highly recommend! www.expressiontees.com
April 5, 2017
really hard to use, and it's nearly impossible to sync with the old ebay listings
July 17, 2017
I've been using inkfrog for nearly 2 years now and for the most part it's been really good. It generally keeps the inventory synced up regularly and the support staff are fast to assist (usually have issues resolved in 12 hours or so) however the software can be terribly unreliable when it comes to syncing orders from ebay to shopify which is a real pain. It results in a lot of lost time have to double check that everything is synced up and occasionally results in orders not being sent out when they should. The staff have done their best to assist but have advised me it's not something that will be fixed as it occurs for a multitude of reasons. EDIT: Downgraded to 1 star due to the software becoming increasingly worse and costing our business money and reputation.
Feb. 8, 2017
We haven't been using the system long but we're already starting to see the benefits. The customer support has been great and they arranged a call with me set everything up. Very pleased so far. https://www.urbanindustry.co.uk/
Oct. 13, 2019
We have been using InkFrog for approx 4 years and it is the best app we could have asked for. We used to spend so much time removing stock from our eBay store that had sold on our Shopify store and vice-versa and now InkFrog does it for us. It was quite difficult to setup as we have so many items for sale with a huge range of variants per item. However, now that it is setup, it's pretty seamless. The developer has sorted any issues that have arisen very quickly which is invaluable to keep things running smoothly. UPDATE (14/10/2019) - the support offered by InkFrog is incredible. They reply almost always immediately and are incredibly knowledgeable. Also I am now using their templates for my eBay store. They were so easy to use and setup, wish I had done it back in the beginning! I definitely recommend InkFrog to Shopify users that also run an eBay store.
Jan. 11, 2017
Works mostly .. glitches with item compatibility mpn's .. etc etc .. but overall been using it anyway to keep a 3000 + item inventory synced for the last 6 months.. www.motorbikebitsonline.com
Jan. 10, 2017
This is a work in progress. Right now a 3-4 Star App, hopefully in the Future will be a 5-star app. Here's the deal: It sort of syncs. You have to start all your listings on Shopify, then import to eBay. You can't go the other way, or do anything with eBay listings for your Shopify store. (Yes, shopify has an app, but this won't sync inventory or prices). It doesn't play nice with Markdown manager. If you like to create sales on eBay using the Markdown manager, you need to stop making sales or forget this app. It's also very tricky if you want the same listings to have different prices (because eBay charges higher fees). I found the best way was to just turn price sync off and manually update prices. Sales don't really sync. Inventory for your Shopify store won't reflect any sales on eBay until you go to the Orders page on Ink frog and run a sync. So much for active real-time sync for inventory. It's slightly better than updating it manually, because at least the sync can update it quickly, but it definitely doesn't make your inventory "real-time". Design templates are pretty limited for eBay. You can set up a basic design that looks pretty nice, but if you want to include URLs to your store, or do much customization, it's basically impossible without html coding it. Example: I wanted the pictures to be on one side of the description, text on the other. Impossible. Without html coding, the pictures can either be on top or bottom of description. I really want to like this program, but right now I'm wondering if life would be much more difficult without it...
Dec. 14, 2016
Doesn`t display orders from time to time. Especially multi item orders don`t show up. Please fix that guys!
Dec. 13, 2016
Great App!!! Wish I had found it earlier! Would recommend to everybody who wants to expend their business on eBay!!!
Dec. 13, 2016
This is the best one I've tried. Much less glitches/ more robust. Experienced, accessible staff.
Nov. 14, 2016
Would not import anywhere near the entire catalog of products. Would always stop around the 80-something number. Tried every setting and could not import any more. Very frustrating!