inkFrog for eBay

May 14, 2019

I used to think this app was pretty good, but lately, I keep having problems syncing my inventory. For example, something will sell on eBay, say, yesterday, and today, the inventory still hasn't synced with my Shopify store. Also, when I contact customer support, it seems like they just manually update it, but don't fix the root of the problem. They do not care. All they say, when I ask why it takes so long to sync (sometimes 24 hours later, the inventory still has not synced), they just say, Sorry there was a delay. Support has become terrible. If I was okay with manually updating everything myself, I wouldn't bother contacting them. Right now, every time I sell something on eBay, I have to make sure that the inventory levels are synced. Furthermore, when I import products, sometimes there are problems where the import gets "stuck" and all the time you spent saving the settings for each listing will be lost. Very irritating and time-wasting.

May 17, 2019

Tracking #s doesn't sync all the time. It is very hit and miss with what it will sync. I have to force sync every day. wast of time. Also I contacted customer support manny times with problemmatic result.

May 2, 2019

amazing app! recomend for syncing inventory on ebay with shopify saves a lot of time and headaches thanks a lot -Bryan

April 30, 2019

App does not work and created duplicate orders as a result. Could not get past setting up more than 5000 sku's. Promised a fix for over 2 weeks and never received this fix. Wasted so much time and money. Avoid this app!

April 27, 2019

takes ages to load products and doesn't sync all new incoming orders. It is very hit and miss with what it will sync. Massive waste of time

April 23, 2019

Pretty difficult to use (for me anyway), but when you get used to it, it's really an excellent tool to use. Had a few problems, but customer support is great too, and they helped me very quickly.

April 16, 2019

It was so easy to add products to ebay. I wished the other apps were as easy. Well worth it! I didnt even need support to do it.

April 11, 2019

So, everything started well. Integration was perfect. Listing templates were basic but functional and cross platform management was seamless. That was until I start selling multiple quantity items. The moment I sold an item on eBay and the app updated the quantity for that product on my website, it would, for some reason, revert the price of the item on ebay back to the price listed on my website, which in every case was lower than my eBay listing price. This would happen even after going back in to the listing manually to readjust the pricing. Due to this, over the span of a month, I lost more in profit than the app costs to sub. Not good business practice. Therefore I have now cancelled my subscription and deleted the app. If this wasn't the case I would gladly keep using the app. However, this major bug made it unviable to continue using it for my purposes.

April 9, 2019

I'm very happy with this app. it's really easy to connect to ebay and sync shopify with ebay. I have to make only one listing on shopify and than automatically create the listing on ebay account ! I can't be more happy than this !!

April 2, 2019

I use this app to link my Shopify store to eBay. It works great and their service team is responsive, even on Sunday evening. There is a time investment required for the initial set-up. It wasn't painless...but once your listings are set to your liking and you have a handle on the interface, it's set it and forget it. I previously used this app for 2 years with my BigCommerce store and it's the only app I carried over into my Shopify store. I did try Shopify's eBay integration first, I didn't last 1/2 hour before I looked for inkFrog.

April 1, 2019

The team is very easy to work with. Customisations take many iterations - change the font, hange the placement, change the size etc etc and it is not always possible to foresee all the customisation at once before briefing the app team. So although I felt I was being demanding in asking for more & more, the support team delivered it all gladly. So now I am a satisfied client! Recommended!

March 17, 2019

St Ives Tackle I opted for inkFrog so that I could link my Shopify to Ebay and prevent over and under selling. First impressions were that it is rather complicated and even though I looked and fiddled about with the trial I couldnt really get my head around it. At this point as I had over 500 existing Ebay listings to link to my store , I booked a one to one meeting and subscribed to the unlimited account and finally started to get my head around it. I have been working hard to understand how the system operates and consider how the settings function. I neednt have worried though as I have used support from the inkFrog team a few times now and after following their instructions have been able to get my ebay listings all linked up and can now get on with creating new listings from Shopify to Ebay using inkFrog. The support has been very prompt taking about 15 minutes for a response and any issues have been sorted immediately. It is a complex tool but seems able to do pretty much anything you need it to. I need to keep stock levels across 3 outlets synchronised and its great for that. In summary if you take your time to master it and dont be shy of asking for help from support it will prove to be a great tool for both listing and linking products. Five stars from me. St Ives Tackle

March 11, 2019

Great app, it does what i want and more :) . Makes life very easy. I can have different information in both my website and ebay store, like description, pictures and prices.

March 8, 2019

Like any software, there is a learning curve and this one is not any different. It will do what you want and more. Syncing was quick & easy including photos, variants, & pricing. If your listings are not eBay compliant that will be an issue. If you have a lot of variants you may be limited to the number of listings until you receive approval from eBay to add more listings. But Inkfrog lets you know your listing status. It will fill your inventory automatically, shipping is a snap with all orders coming to your store at Shopify plus all messages come directly to the email address you use for Shopify. Inkfrog fully integrates with eBay in almost all cases. Any changes in your Shopify store listings can be uploaded separately to your eBay listing...a great feature. Inkfrog support is excellent and you can schedule a meeting with one of their gurus to walk you through the program. I encourage you to do this...it will help you get up and running quicker. eBay can be a hassle but the sales are there waiting for you. We had 52 orders for our first 2 weeks. IF you want to sell on eBay this is the app to use. It has all the bells and whistles to integrate your store and eBay.

Feb. 27, 2019

Avoid this terrible app and support team all costs! has more bugs than the ebay channel app (which is FREE and updates photos and variants). completely messed up my store- even tho it was only set to sync from shopify to ebay nearly all updates failed or didnt occur and could never get a straight answer from support as to why. Furthermore, it put its logo on every description despite my setting forbidding such.

Feb. 2, 2019

I started out with doubts, but am happy now. I linked this app to my Shopify account, in order to get access to my eBay messages. It looked like inkFrog supported that feature, but only the ebay message headers would import, and any graphical links were omitted. I sent inkFrog support a message, and they had it completely fixed in about 2 days. However, they did respond to me, in about 5 minutes. Their support is top notch. They always get back to me, in about 3 to 5 minutes, with an answer...even on the weekends. However, today (2/1/19), I tried to turn on the feature for inkFrog to auto send feedback to eBay, and even tho their help file shows how to do it, that feature is missing from the app. I sent the complaint to inkFrog, just before writing this review.....now, 3 minutes later, I get a reply from them telling me that this feature isn't included in the "Basic" plan. I need to have the "Unlimited" or "Designer" plan. Even tho that was made clear to me, before purchase, I did not see that, and I feel that omission to the Basic plan, is in very poor taste. I will augment this review to 5 stars, if anything changes....

Jan. 21, 2019

I have had an issue for the past few days and i have to say that the technical support has been on top to get my issue resolved in a timely manner. Technical support been with me the whole i was having an issue with adding my products that had to have my http error. best service i have had and will recommend this to all new people and my friends..

Jan. 19, 2019

Incredibly easy to use! A good selection of really nice basic templates. I was really tempted by the pro templates but never paid for the upgrade. Great for pulling everything from your website to list on ebay, and does give you the choice on if you want to list it or not. Makes relisting very smooth too. Wished it listed on other sites than just ebay.

Jan. 14, 2019

So far so good. We used to use inkfrog back before the shopify ebay app was created and liked it. Unfortunately, shopify's app doesn't seem to support 'make an offer' so we decided to give inkfrog another go. A frustrating situation turned out amazing as we wanted to redo the trial to make sure it'd do what we needed it to. Customer support was incredibly fast and proficient to help us. About 5 emails back and forth later (under probably an hour) we were back in the trial. If inkfrog works as well as it did before, then I won't touch this review because my customer experience has been 6/5 stars and the product was 5/5 when we last tried it.

Jan. 5, 2019

This app works for the most part. But we have had to redo our listings on the inkfrog side 3-4 times because the profiles, theme, etc. keep changing without us doing anything. Support just blames it on third parties, even though we don't even use any other third parties for ebay except for inkfrog. We have wasted COUNTLESS hours redoing our listings from this issue. Inkfrog will do NOTHING to make up for it. We have paid for inkfrog for awhile now and they won't credit us a penny for the wasted time, money and energy we have had to put in redoing listings because of their coding issues. So, if you download this app, it may work...but don't be surprised if you have to do work on your listings multiple times.