Insureful: Shipping Protection

Dec. 3, 2025

I reached out to support to help after I changed something I shouldn't have they were great and fixed my error!

Nov. 23, 2025

good service

Nov. 22, 2025

Thankyou so much to the amazing help from Shubh, helped me fix an issue i was having with the app and within 15 minutes it was fixed!! Amazing work thanks so much Shubh!!

Nov. 4, 2025

This app’s features basically meet my needs, and its customer service has been very helpful. I’m looking forward to seeing how it performs in durther use.

Nov. 3, 2025

The Insureful Support Team has been very helpful and responsive to our emails. They resolved our issue quickly and efficiently. Would highly recommend.

Nov. 3, 2025

The customer service was amazing!!! Seamless migration even for a beginner!!!

Oct. 23, 2025

Very helpful with support. Lets see how the customers adapt to it :)

Oct. 13, 2025

Very easy to deal with, simple app and instant customer support.

Oct. 13, 2025

Good app, great customer service

Oct. 8, 2025

great team and great service, easy app!

Oct. 8, 2025

The app developers are helpful and knowledgeable about Shopify. We had some very specific needs for our store and they were very accommodating and made multiple customizations. Would recommend just based on the support.

Oct. 2, 2025

The support team is absolutely amazing! They helped me install the app on my theme and even assisted with redesigning the widget to fit perfectly. Their response time is incredibly fast, and their professionalism is top-notch—this is by far the best app support I’ve ever experienced! I was a bit disappointed to learn that the widget can't be added to the Checkout page unless you're on a Shopify Plus plan, but that's a Shopify limitation—not the app's fault. Overall, this is a fantastic app, and I’m excited to test it out with my customers. Highly recommended!

Sept. 30, 2025

Great experience with Rajan and the team. Best shipping protection app we could find on the App Store.

Sept. 26, 2025

over $3,000 in lost revenue! We installed this app to add a shipping-protection widget. Onboarding was quick and the team was responsive over email at first (credit where due). However, I explicitly instructed support not to test or activate anything on our live theme and to use an inactive theme until I approved screenshots. Despite that, they pushed changes live during a major promotion, which immediately hurt performance. We recorded a 1.1% conversion rate drop and over $3,000 in lost revenue in a single day. I deactivated the widget and reiterated not to touch the live theme—yet it was turned back on again. When I asked for accountability and escalation to a manager/founder, I was told the app “was already active” and they declined responsibility instead of handing the matter to a professional. The lack of safeguards, basic change-control, and ownership here is unacceptable for any merchant spending real money on traffic. Pros: quick initial replies Cons: disregard for live-theme safety, no change management, no escalation/ownership after causing measurable losses If you install, insist on strict staging/testing protocols and written confirmation that nothing will touch the live theme without your explicit approval. I cannot recommend this app based on our experience.

Sept. 19, 2025

Insureful app is very good. Must recommended. Provides all the features that you want for your store. Their service/support is awesome , whenever I got stuck they helped me in the best way they can and it was quick too.I have asked some feature that was not provided in app and they provided without any extra cost usually no one do that.

Sept. 12, 2025

This app is very useful and customizable. The company provides installation to ensure the app is working well. I appreciate the customer service I received. Highly recommend.

Sept. 10, 2025

Very helpful, professional and patient.

Oct. 2, 2025

We used different app in the past which didn't work as good as Insureful, but since we installed Insureful, we never been happier. Fantastic support, very helpful, easy install, works like a dream,

Sept. 8, 2025

Great app! And even better support. The team was very responsive and helped me resolve any issues I faced with the setup.

Aug. 29, 2025

This app really is a game-changer. The customer service is great, but what I love most is how it puts me in charge of my own insurance. With traditional policies, you always end up paying more than you ever get back. And in this case, you are always in control.