Interakt ‑ WhatsApp Marketing

If I could rate Interakt below zero, I genuinely would. From day one, their Indian sales team tried to push a $432/year plan on me for an app I never even got to properly use. They held a charge, and because I refused to pay for something I did not use, my shopify website was suspended. Yes - my entire Shopify store, just because of an app subscription I never agreed to continue. I had to escalate this nightmare to Shopify Support, who thankfully stepped in and fixed the mess Interakt created. Fast forward one year later, and unbelievably, I receive an email from Shopify saying I now owe another $432 for Interakt’s “renewal.” A renewal for a service I never used, never renewed, and never wanted in the first place. Absolutely ridiculous. I reached out to Interakt again, hoping this could be sorted out quickly. Instead, I was met with one of the most unprofessional support interactions I’ve ever experienced. Rude, unhelpful, dismissive - the complete opposite of what any paying customer should deal with. The chat was handled by [email protected], and before I could even finish explaining my issue, she closed the chat. Just like that. No help. No resolution. Nothing. At this point, I am convinced: Please do not fall for this company. Their sales tactics are aggressive, their billing practices make no sense, and their support is shockingly unprofessional. There are plenty of apps out there - just avoid this one unless you’re prepared for stress, confusion, and unexpected charges.

Worst Support

Great Support and was quick to provide resolution

great app for shopify to build customer trust and send notifications. loved it

It was great connecting with Interakt.

The Intreakt team works very efficiently. They helped me resolve many of my doubts and explained everything clearly. Their support was timely and very helpful. Overall, it was a great experience. Highly recommended

Overall good experience using the platform, does have some pitfalls but Nishant Arora from the support team has helped lot!

I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.

Great experience using Interakt with Shopify. We faced a major issue, but the CSM team (Shubham Keni) stepped in quickly and resolved it efficiently. Really appreciate the support!

Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!

Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Good customer service

This is third-class support; whenever an issue comes up, it doesn’t get resolved for an entire week.

very very sleepy customer service, and not user friendly at all, also poor documentation. refund please !

Best app for whatsapp marketing

Interakt team cleared all my doubts, Thank you for the support

They do work but according their own time. The support is so delay and not that on time. But as I say they work and help the merchants but not on time.

Really amazing service. Nice customer support. so helping and guiding.

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users. It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.