Inventory Planner by Sage
Inventory Planner by Sage: Boost Sales & Reduce Stockouts
Rating
4.4
feedback
149
chart
#233
All reviews
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Dec. 21, 2024
This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it. We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't work either. Forecasting at a category level was overridden in the system. We were unable to plan Net vs Gross sales, return rate, or discount rate Couldn't see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. Couldn't group or view by key attributes or export a list of skus and each attribute column. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. It's possible it would work for a non seasonal business with products that all have the same attributes, especially if there are a lot of people to manage it. Just make sure you can get out of it if it doesn't work.
Oct. 9, 2024
Just signed up for this, excited to see how it all works!
Hi there, Thank you so much for taking time to write us a review! It is great to see you are ready to see how the software can help you 😎 Please be sure to reach out to us via the Chatbot if you need any help from our Support team. Thanks again! Kindest regards, Ade Inventory Planner by Sage
Oct. 3, 2024
Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.
Hi there, Thank you so much for taking time out to write a review for Inventory Planner by Sage. We always love hearing from customers 🥰 It is also really nice to hear that Jansen has been such a star! I will be certain to let him know you have mentioned him in a review, it is also lovely to see that you have had a great experience with the wider support team. Thank you! Best regards, Ade Inventory Planner by Sage
Oct. 2, 2024
I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants? Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate. This app does save me time, but if I had the time to find another similar app, I'd jump ship.
Hi there, Thank you for taking the time to write a review, it's a shame to see a love-hate relationship with our software, but your feedback is appreciated and it is always useful to hear genuine experiences from customers. We are limited by what we can do regarding the setup of products from an external system, however I understand that we have provided guidance on how to align IP with that system so that the issue can be overcome. In addition to this I will make sure that we reach out to you and check that you have everything you need in relation to that matter. Finally in relation to your feedback about forecasting, it would be great to get more information about the data sources you would like to see, we will ask about this when we reach out to you. Kindest regards, Ade Inventory Planner by Sage
Aug. 26, 2024
Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.
Hi there, I just wanted to review out and say thank you for your positive review, it is always great to hear from our customers! It certainly sounds like you are seeing the benefits of the software and it's many integrations! In your case Amazon. Thanks again, Ade Inventory Planner by Sage
Aug. 14, 2024
Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.
July 22, 2024
Inventory Planner utilizes various forecasting methods and historical sales data to predict future demand. This helps you avoid understocking or overstocking items, leading to smoother operations and improved cash flow.
Hi there, Thank you so much for taking the time out to review us, we love hearing from our customers! That's what we do - exactly! I couldn't have put it better myself and it's wonderful to hear our mission evidenced so well by one of our customers. Thanks again, Tom (Inventory Planner by Sage)
June 14, 2024
The main reason I'm giving 5 stars is due to the outstanding support that Jasper has provided! It's really good to have someone that cares and it's so keen to help when you come across with any issues with the App
Hi there, Thank you for your fantastic review! We're thrilled to hear that Jasper's outstanding support has been a key reason for your 5-star rating. It's incredibly important to us that our customers feel supported and valued, and Jasper's dedication to providing keen and caring assistance truly reflects our commitment to customer satisfaction. We'll be sure to pass along your kind words to him. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure you have the best experience possible when using Inventory Planner. Thank you once again for your wonderful feedback and for choosing Inventory Planner! Best regards, Mike G.
May 29, 2024
Great of the shelf software that works seamlessly with any Shopify store and even Amazon. Great for demand planning!
Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that you find our software to be a great solution to integrate seamlessly with both your Shopify and Amazon stores. It's fantastic to know that our demand planning features are meeting your needs and helping your business thrive. We are absolutely dedicated to providing robust and efficient tools for our customers, and your positive experience confirms that we're on the right track. If you have any suggestions for further improvements or any other feedback, please don't hesitate to reach out. We're always here to help and ensure you get the most out of our solution. Thank you once again for your kind words and for choosing Inventory Planner! Best regards, Mike G.
May 27, 2024
We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.
Hi there, Thank you for sharing your positive experience with using Inventory Planner! We're delighted to hear that it has become an essential part of your daily operations and has significantly streamlined your inventory management workflows. Your comparison of our app to a Swiss Army knife is incredibly flattering. We strive to provide versatile and comprehensive tools to make your inventory planning as efficient as possible. We're also thrilled to hear that our support team, especially Jansen and Kate, have been fantastic in assisting you. We'll be sure to pass along your kind words to them. If you have any further feedback or suggestions, please feel free to reach out. We're always here to help and continually improve our services to better meet your needs. Thank you once again for your glowing review and for choosing Inventory Planner! Best regards, Mike G.
May 21, 2024
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together. The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process. If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.
Hi there, Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you. We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction. We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts. Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have. Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services. Best regards, Mike G.
March 4, 2024
Super god service og hurtig respons
Hi there, Thank you so much for taking the time out to review us, we really appreciate it! It's fantastic to hear how well you rate our service and response time. Thanks again, Tom (Inventory Planner by Sage)
Feb. 21, 2024
Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations. Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions. I recommend first exploring lighter options such as Fabrikator.
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process. We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly. It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise. I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area. We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on. Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings. Best regards, Mike G.
Feb. 13, 2024
Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.
Hi there, Thank you so much for your review, we really appreciate it. It's great to hear how well Jasper has supported you, and your endorsement means a lot. Thanks again, Tom (Inventory Planner by Sage)
Feb. 11, 2024
It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!
Hi there, Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of Inventory Planner. From your discussions with us, we made many efforts to secure the most cost-effective solution for you based on our GMV pricing model. When you expressed dissatisfaction with the presented discount, we sought your feedback regarding your expectations and how we could move forward. We highly valued your partnership, and we wanted to explore further options upon review. We offered to consolidate a collective contract for all three of your Inventory Planner accounts on a 12-month term, while still allowing you to continue making monthly payments. It is a common practice across multiple industries to review contracts at the time of renewal, ensuring fair charges for GMV increases or decreases. We apply this approach to all our customers. We wish that we could have found a mutually beneficial resolution. Best regards, Mike G.
Jan. 21, 2024
At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!
Hi there, Thank you so much, for taking the time out to review us, we really appreciate it! It's great to hear how impactful Inventory Planner has been on your tech stack. It's also wonderful to hear how well you're supported by the team. Thank you again, Tom (Inventory Planner by Sage)
Jan. 12, 2024
Hi there, Thank you for rating us 5/5, we really appreciate it! Thanks again, Tom (Inventory Planner by Sage)
Dec. 19, 2023
I have been using Inventory Planner for more than two years, and I find it to be an incredibly helpful tool. The platform is user-friendly, and there are many online resources available for review, including a YouTube channel. Inventory Planner helps me forecast future demand, monitor inventory KPIs, predict cash flow, and generate various reports. The quality of their online support is exceptional, and Karen is always available to help with any issue. However, as an Australian business, we are unable to receive live support due to the time difference. Overall, I highly recommend this tool as it has helped our business focus on the right areas and move in the right direction.
Hi there, Thank you so much for taking the time out to review us - we really appreciate it! It's great that Inventory Planner allows you to forecast demand and monitor your inventory so well. It's also wonderful to hear how well you're supported by our team - especially Karen. I'll definitely pass this on to her as I know she'll love hearing your feedback. On your point regarding live chat for our Australian customers, we acknowledge this and are constantly working to add more features to all of our customers, wherever they may be. Thank you for bringing it to our attention. Thank you again, Tom (Inventory Planner by Sage)
Dec. 13, 2023
Pretty much the best purchase planning app for Shopify. Have been using for years.
Hi there, Thank you so much for taking the time out to review us, we really appreciate it! It's great to hear that you rate Inventory Planner so highly. Thank you again, Tom (Inventory Planner by Sage)
Nov. 7, 2023
This app has become a critical part of our workflows for its excellent abilities to forecast inventory needs. And the support team is awesome, too. They can always track down an answer to my question, and there are a lot of features they can enable on the back-end for specific use cases.
Hi there, Thank you very much for your feedback, we love hearing from our customers! :) It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping. Thank you again, Tom (Inventory Planner by Sage)